Skilful Minds

DECEMBER 9, 2010

The most basic point to remember is that exceptions to formal business processes require efforts to design a scalable learning architecture that supports content co-creation needed to adapt to emergent challenges and manage the flow of that adaptation through an enterprise’s ecosystem.

Social Learning 85

Social Learning Social Enterprise Emergent 85

Skilful Minds

MAY 21, 2011

Specifically, my point is that those interested in gamifying employee engagement in social business, and who also aim to effectively use collaboration, must optimally design for emergence not just competition and cooperation as guiding principles.

Games 57

Games Social Design Player 57

Skilful Minds

FEBRUARY 4, 2010

Along with any new wave in understanding comes a range of neologisms intended to clarify the cacaphony of options that emerge. Indeed, Cheskin's Davis Masten and Tim Plowman characterized digital ethnography as the next wave in understanding the consumer experience in a Design Management Journal article as early as 2003.

Research 69

Research Digital Second Life Journal 69

Skilful Minds

AUGUST 18, 2009

The emergence of social media provides people inside and outside organizations with a way to actively speak about, speak to, and engage the product and service offerings of enterprises.

Social Networks 62

Social Networks Wiki Enterprise 2.0 Social 62

Skilful Minds

AUGUST 10, 2009

The most salient point to remember is that around 80% of all learning in enterprises involves people collaborating to adapt to emergent challenges in their ecosystem.

Enterprise 2.0 49

Enterprise 2.0 Social eLearning 2.0 Business 49

Skilful Minds

APRIL 25, 2011

There is a lot, actually a whole lot, of buzz over the past year about the gamification of business, specifically marketing, training, customer service. Much of it misses the simple point that it is the experience with it, the playfulness of it, that makes a game.

Gamification 48

Gamification Customer Service Score Games 48