The 6 Benefits Of Extended Enterprise Learning
When planning your extended enterprise training it’s essential that you know the real benefits it has for your organization. This enables you to plan the key performance indicators you should be measuring and accurately track its success. Here are 6 of the most common extended enterprise learning benefits that businesses experience.
1. Gives Rise To Faster, More Efficient Onboarding
Onboarding is a critical part of any organization’s success. Be it employee, customer, or partner onboarding, each one plays a substantial role in helping every audience learn the ins and outs of your product or service and discover the real value you’re offering. Well-planned onboarding training for your extended enterprise does a couple of key things. First, it’s a quick way to get your audiences up-to-speed on your business’s offerings. You can easily outline how to use the product and show its true value from the get-go to your customer and partner audiences. Secondly, and most significantly, it enhances your extended enterprises’ chances of success. For customers, they’re receiving training as soon as they sign-up, or buy, on the features they should be using, how to use them, and best practice advice that will help them see that you’re the best solution for them. And for your partners, they’re equipped with the skills and knowledge they need to deliver results for your organization.
2. Encourages Higher Product Adoption And Engagement
Extended enterprise learning has a substantial impact on how often your audiences engage with, and adopt, your product or service and business as a whole, particularly when it comes to your customers. Training enables your business to deliver a customer experience that goes above and beyond your competitors. As you’re providing them with the knowhow to be successful with your product or service, they’re seeing how it actually benefits them and how they can use it to improve their job or life. This means they’re more likely to adopt and continually use it. Offering continuous learning prompts them to stay engaged with your product, too. For your partners, training helps build a stronger, more committed network. You’re helping them become the most involved they can be with your product, your brand and its processes, and in turn, enabling them to become more invested in their relationship with your business.
3. Lowers The Demand For Your Support Teams
As a business, it’s likely you want your support teams to make the most of their time. You want them to have high-value conversations that truly help your customers and partners. But, your support channels can easily become clogged up with repetitive, simple to solve questions that are being asked time and time again. Training your extended enterprise is a straightforward solution to overcome this recurring problem. By compiling a list of these common queries and answering them throughout your customer and partner training, your support team’s time will be freed up. They will be able to better support your extended enterprise in the areas that really matter, and it leads to reduced support costs for your organization, a better outcome for everyone involved.
4. Boosts Your Retention Rate
Long gone are the days when organizations purely focused on acquisition rate. Today, your retention rate holds just as much weight. It offers insight into the health and success of your customers, partners, and business overall. Training strengthens the retention rate of your customers and partners as it helps them overcome pain points that hinder their success throughout their journey. As we mentioned above, it helps to train them efficiently on the value of your product, the features you offer and enables you to support them better. It makes your customers and partners happier, more successful, and persuades them to stick around for longer.
5. Increases Your Revenue Streams
Training your extended enterprise can impact your revenue streams two-fold. For your partners, through education, they have a clear understanding of your messaging, your product or service and your sales cycle. They’ve learned the best methods to sell to your end customers and increase their satisfaction, enabling them to sell more for your business. As for your customers, there’s an increased chance of upselling. Through training, they can be shown your entire range of products, features, and services. They can see how these fit in with the products and services they’re currently using, increasing the likelihood that they’ll invest further in your business.
6. Scales Your Growth
With every new customer or partner your organization acquires, a cycle begins that intends to help them prosper. However, this cycle takes time to come to fruition. Onboarding, product education, relationship building, all of these need to be planned and nurtured. Luckily extended enterprise learning, particularly when managed through an LMS, scales this process and enables your business to grow faster. Large numbers of learners from your partner and customer audiences can be brought up to speed quickly and efficiently. This enables them to quickly reach success, achieving the results you both want. Now you know the positive impact extended enterprise learning has for so many areas of your organization, your next move is to plan a strategy. Research how you believe it will benefit your specific organization, then invest in modern software that will help you achieve it in a simple, effective way. There are many learning benefits to an extended enterprise for your business. If you want to read beyond the ones presented in this article this eBook "The Ultimate Guide To Delivering Extended Enterprise Training For Business Growth" grants some fantastic insights.
In case you are looking to learn how to increase your business's growth by creating extended enterprise training programs, definitely do check the Webinar: "Fuel Your Business’s Growth With Extended Enterprise Training.". The webinar is sponsored by eLearning Industry and presented by Phily Hayes, LearnUpon's Outbound Sales Manager.
