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Understanding the Role and Impact of a Help Desk Job

Epilogue Systems

Knowledge Base: A help desk’s knowledge base is a treasure trove of information. It’s imperative that staff can contribute to and update the content in the knowledge base as they encounter new and unique customer requests. This phase is where the real customer support magic happens.

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Understanding the Role and Impact of a Help Desk Job

Epilogue Systems

Knowledge Base: A help desk’s knowledge base is a treasure trove of information. It’s imperative that staff can contribute to and update the content in the knowledge base as they encounter new and unique customer requests. This phase is where the real customer support magic happens.

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How to Create e-Learning Modules for Employees of Small, Medium and Large Enterprises 

Hurix Digital

In this blog we talk about How to Create e-Learning Modules for Employees of Small, Medium and Large Enterprises. Even at a micro-level, the acquisition and enhancement of knowledge have become the primary focus for eliminating all financial woes. Creating e-Learning modules for small & medium enterprises.

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What is customer training? Benefits and how to successfully create it

Matrix

However, the larger category of extended enterprise learning has become more and more relevant in past years, with organizations becoming increasingly reliant on third-party providers and retailers. Red Hat is an American IBM subsidiary that offers open-source software products to enterprises. Customer training done right.

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14 Effective Ways to Reduce Employee Training Costs

WhatFix

Back to Blog Employee Training & Development 14 Effective Ways to Reduce Employee Training Costs Published: June 28, 2023 Adelina Karpenkova On average, organizations spent $1,111 per employee on training-related costs in 2023. Without analyzing your employees’ knowledge gaps, you can’t determine where exactly the training needs are.

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How can we overcome tech paralysis?

CLO Magazine

With so much technological transformation happening around us, it can be easy to feel overwhelmed — both as individuals and within organizations. Chad Udell, managing partner of new product strategy and development at enterprise mobility service provider Float, was one presenter who focused on this hot topic during the conference.

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5 Tips For Finding (and working with) An eLearning Development Company

eFront

Time has rendered the question of whether a modern enterprise needs eLearning, irrelevant. As an effective, convenient, lower maintenance, and cheaper alternative to traditional classroom learning, eLearning is the perfect fit for the modern, knowledge-based economy, and the often thin margins in which competitive businesses must operate.