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Knowledge Management for Decision Memories

Learning and Working on the Web

As Brian Gongol notes: If a capital project has an expected service life of 20 to 30 years, it’s entirely possible that people working in an institution in their 20s will be middle or upper-level managers in the same institution by the time the project has to be replaced or upgraded. An Organizational Knowledge Sharing Framework. But we never know this in advance.

Loose hierarchies for knowledge management

Learning and Working on the Web

Knowledge-sharing practices are highly contextual. This makes sense when you consider that knowledge sharing is deeply personal as well as social, so it reflects the larger culture and the particular workplace. While there is a need to create a balance between individual and enterprise. For knowledge management today, industrial management just won’t cut it.

Here's how I'm approaching Personal Knowledge Management

The Learning Generalist

A few months back, Harold Jarche wrote a very interesting article about sense making with Personal Knowledge Management (PKM). Harold suggested a model that he uses to manage his personal knowledge and stay on top of his social media intake. Take a look through the video below to see how I usually get around my personal and social knowledge base.

Sahana Chattopadhyay – Crystal Balling with Learnnovators

Learnnovators

Her work with various companies like Tata Interactive Systems, Zensar Technologies, ThoughtWorks and Future Group has given her a width of experience that spans instructional design, workplace learning strategy, knowledge management, social learning and community management, and people development. Sahana: A community manager’s task is varied. and others. Idealistic?

Introducing the Social Intranet Index

E-Learning Provocateur

The Social Intranet Index is a metric that denotes the degree of social functionality afforded by an enterprise’s intranet. While these apps aren’t components of the enterprise’s intranet proper, they’re accessible from there and thus form part of the network. The corporate community pitches in to produce and maintain organic knowledge. enterprise 2.0

LearnTrends: Personal Knowledge Management

Experiencing eLearning

These are my live blogged notes from Harold Jarche’s LearnTrends session on Personal Knowledge Management. Big KM = enterprise KM, lots of structure. My side comments are in italics. Sense-making with PKM. When he moved to consulting and didn’t have an IT department and those resources, he realized he had to do something different. Idea from Will Richardson: what do you do when you read a blog post and come across an interesting few sentences? What do you do with that system? Personal directed learning as well as accidental, serendipitous learning. Categorize.

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Enterprise 2.0 transition

Learning and Working on the Web

The E20 Meetup in Paris today discussed the role of “Organizational Development” (OD) and “Human Ressource Management” (HR) in the Enterprise 2.0 What are the obstacles in the Enterprise 2.0 have not seen organizations move toward a more social business model without changing management. Enterprise 2.0 game play. transition?

Social Learning Cannot Be A Bolt-On Strategy

Learnnovators

“ I’m arguing that something much bigger is happening than the application collaborative tools within the enterprise – it’s a profound transformation of the enterprise as we know it. ”   Don Tapscott (italics mine). In such cultural settings, social learning naturally fails in spite of state of the art enterprise collaboration platforms and other technology. ” ([link].

Social Learning, Complexity and the Enterprise

Learning and Working on the Web

Corporations that understand the value of knowledge sharing, teamwork, informal learning and joint problem solving are investing heavily in collaboration technology and are reaping the early rewards. ~ Jay Cross. Why is social learning important for today’s enterprise? Our relationship with knowledge is changing as our work becomes more intangible and complex. Social learning.

See the wood for the SMEs

E-Learning Provocateur

In my previous blog post, Everyone is an SME , I argued that all the employees in your organisation have knowledge and skills to share, because everyone is an SME in something. But dig a little deeper and you’ll discover that she’s also an SME in customer service and relationship management. Then there’s Li, the Business Development Manager. Their experiences?

See the wood for the SMEs

E-Learning Provocateur

In my previous blog post, Everyone is an SME , I argued that all the employees in your organisation have knowledge and skills to share, because everyone is an SME in something. But dig a little deeper and you’ll discover that she’s also an SME in customer service and relationship management. Then there’s Li, the Business Development Manager. Their experiences?

Enterprise Social Technology – Review

Learning and Working on the Web

Scott Klososky sent me a copy of Enterprise Social Technology with this handwritten note, “ If nothing else, it shows what can be done using crowd sourcing. &# The story of how this book was written provides an interesting subtext to its main subject. It’s main focus is on marketing, sales and online reputation management, coupled with explanations of tools and platforms.

The Six Hats of a Community Manager

ID Reflections

graphically represents a number of things a community manager needs to be aware of in her/his role. In my post, I want to explore all the "hats" a community manager needs to wear to execute her role. This shift callsfor some intense community management and community building, and the postfocuses on the different roles a community manager needs to play during thistime. It is the job of the community manager to go throughthis flood, pick out content of interest and value for the community andaggregate that in a manner that makes consumption easy.

Trust, Tacit Knowledge and Social Business

ID Reflections

As I read the post on Resolvingthe Trust Paradox by John Hagel, I was reminded of two things—the talk on the power of vulnerability by Brene Brown and what Morten Hansen says about tacit knowledge sharing in hisbook Collaboration:How Leaders Avoid the Traps, Create Unity, and Reap Big Results. hadwritten about the latter in my post Molotovcocktail = Weak ties x complicated knowledge. Tacit knowledge (by definition knowledge that is un-codified, notvisible and sometimes, not “ articulatable ”in very black and white terms) requires strong ties to be shared.

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Filtering for Future ProFessional Frontiers #pkm14

Ignatia Webs

As the Personal Knowledge Management (PKM14) course moves into its second week, all the participants are asked to filter their social media / their networks. Another paid option is sproutsocial which has wonderful options, but fits more with an enterprise type of social media stream analysis. hootsuite or tweetdeck to filter the personal twitter and other streams). Again.

L&D’s Role In A Purpose Driven Workplace

Learnnovators

have been writing about the shifts required by L&D to meet the connected and collaborative knowledge economy for some time now. Role of Community Management in Workplace Learning Today. They do not need stringent monitoring and managing. In such an organization, L&D needs to become community managers and connectors. Build community management skills in others.

Roles 75

Knowledge Management 101

The E-Learning Curve

Knowledge Management (KM) has been described as “the process of capturing, sharing, and leveraging a company’s collective expertise” Knowledge Management 101 is a post from: E-Learning Curve Blog. Tags: e-learning definition of elearning don morrison elearning KB KM Knowledge Management marc rosenberg smart enterprise

KM 0

Knowledge Management 101-b

The E-Learning Curve

KM can function as a framework for learning content – what he describes as the difference between “Course-centric and Knowledge-centric viewpoints” Knowledge Management 101-b is a post from: E-Learning Curve Blog. Tags: e-learning definition of elearning don morrison elearning KB KM Knowledge Management marc rosenberg smart enterprise

KM 0

Emergent Knowledge Management

Tony Karrer

There's been a long running discussion around what Knowledge Management is going to look like going forward and whether big systems that manage knowledge are going to be there. As I read through these, I began to wonder what happened to the idea that KM was going to move along the lines of what Andrew McAfee talks about around Enterprise 2.0. I had imagined that we would provide relatively simple, free-form tools like Wikis, blogs. There would be tools like social networks that would allow us to find people inside and outside the enterprise.

#ASTD Building Knowledge Management Solutions

In the Middle of the Curve

Presentation: Building Knowledge Management Solutions Presenter: Marc J. Rosenberg PhD Still working on my evil plan to build a Knowledge Management thing (of some ilk) for Banner. Why knowledge management? Training no longer can keep up with the pace of knowledge growth. Courses capture yesterday's knowledge. We can't put in the newest information. - "Training professionals have typically focused on developing brainpower more than managing it." Tacit knowledge: Elusive, often more valuable. FREELY SHARES KNOWLEDGE.

KM 2

Collaboration - Knowledge Management - Expert - Hot List

Tony Karrer

eLearning Learning Hot List - May 29, 2009 to June 5, 2009 Top Posts The following are the top posts from featured sources based on social signals. Adobe eLearning Suite: is it worth it? Clive on Learning , May 29, 2009 Capture Examples - eLearning Technology , May 29, 2009 Mistakes made in Academic Blogs - Don't Waste Your Time , June 3, 2009 Time Spent - The Learning Circuits Blog , June 1, 2009 Presentation: Camtasia in eLearning - Don't Waste Your Time , June 4, 2009 Does Deliberative Practice Lead to Quick Proficiency? eLearning Technology , June 3, 2009 Should you Care about Google Wave?

Saffron to host webinar on Knowledge Management

Spicy Learning

Saffron Interactive, leading innovators in the learning technologies sector, will be giving a webinar hosted by Don Taylor of the Learning & Skills Group on knowledge management on 4 September at 12pm.  Revealing the shocking results of its recent survey, Saffron’s webinar will explain the shortcomings of the conventional knowledge management systems, and demonstrate how implementing semantic systems allows organisations to turn information into applicable insight. Archaic knowledge management systems really are holding businesses back.

Saffron seminar to herald Knowledge Management 3.0

Spicy Learning

Saffron Interactive, leading innovators in the learning technology sector, are preparing to unveil their new vision for the future of the enterprise knowledge-base at the 2014 Learning Live show in Bishopsgate from 10-11th September. Saffron will demonstrate that when it comes to knowledge management, collaboration is key. The seminar at Learning Live will see Saffron use real examples to demonstrate the impact of Knowledge Management 3.0, and how companies can gain improve the applicability of insight. Online registration.

Learning to Learn in the modern Enterprise

The Learning Generalist

There are a few Indian groups that are really active too, and very useful: KCommunity is a community of Knowledge Management professionals in India and is a very active group that does a lot of social stuff. The last few days in Hong Kong have been incredible -- I saw some great sights, participated in some interesting activities and backed all of it up with some great food.

SAHANA CHATTOPADHYAY – CRYSTAL BALLING WITH LEARNNOVATORS

Learnnovators

The post SAHANA CHATTOPADHYAY – CRYSTAL BALLING WITH LEARNNOVATORS appeared first on Learnnovators. WoL Workplace Learning Zappos

PKM 2

Collaboration 2.0 - There's a Shift happening

The Learning Generalist

Managers are starting to think differently, staff definitely has a mind of their own and are more empowered each day and the focus on collaboration is much more than we saw even 3-4 years back. Organisations were quick to follow this route and then came the age of file repositories and Quality Management System (QMSs). learning communication knowledge management

27 Books for L&D Folks.

ID Reflections

Knowledge Management Cultivating Communities of Practice Etienne Wegner, et al. Knowledge Management/Workplace learning/Innovation/Business Collaboration Morten Hansen. Training/Performance Management/HPT First Things Fast Allison Rossett. 12 Change management/Communication/Self management/Innovation Switch Dan and Chip Heath. Subject Title Author.

How to Stay on Top of Training Demand? Know the Alternatives

Mindflash

However, there must be a better way, so we reach for alternatives to training, such as knowledge management, performance support, enterprise 2.0, Read the definitions of each concept, and tell me if you see what I see: Knowledge Management : KM comprises a range of strategies and practices used in an organization to identify, create, represent, distribute, and enable adoption of insights and experiences. Such insights and experiences comprise knowledge, either embodied in individuals or embedded in organizational processes or practices. Enterprise 2.0

Fads vs Business Value: Knowledge Management & Enterprise 2.0

elearningpost

prefix as another way to bottle old wine—for example, KM before and Enterprise 2.0 Oliver Marks cautions on using the 2.0 Like the vast amount of blogs, there’s now a glut of content online with mostly nothing new to say (with honorable exceptions of course) on the topic of using web 2.0 technologies in business, the wonder of Twitter and on and on, in slide format. It’s far from clear who most of this material is aimed at - like the CD Roms ten years ago not many people actually look at this stuff unless there’s a compelling reason to

Collaboration First, Then Knowledge Management (by Matthew Clapp)

ZaidLearn

Link to article "The goals of collaboration should first be to allow knowledge workers to labor together to complete projects and only then to collect that knowledge to be leveraged for the rest of the enterprise. Take this feedback and incorporate into your business case and subsequent requirements documentation if you go for an enterprise solution. Measure your success both in terms of the effectiveness by which people complete projects, as well as their ability to share and leverage knowledge." Papers

Collaboration First, Then Knowledge Management (by Matthew Clapp)

ZaidLearn

Link to article "The goals of collaboration should first be to allow knowledge workers to labor together to complete projects and only then to collect that knowledge to be leveraged for the rest of the enterprise. Take this feedback and incorporate into your business case and subsequent requirements documentation if you go for an enterprise solution. Measure your success both in terms of the effectiveness by which people complete projects, as well as their ability to share and leverage knowledge."

Learning to Learn in the modern Enterprise

The Learning Generalist

There are a few Indian groups that are really active too, and very useful: KCommunity is a community of Knowledge Management professionals in India and is a very active group that does a lot of social stuff. The last few days in Hong Kong have been incredible -- I saw some great sights, participated in some interesting activities and backed all of it up with some great food.

The Best Knowledge Management Presentation I've Seen in Some Time!

eContent

I know everyone always says "I know of an excellent Knowledge Management presentation", but you really need to look at this 3 part presentation created by T-Systems, Germany's leading multimedia provider. The content really demonstrates why one should adopt Enterprise 2.0 collaboration tools; and better yet. the presentation easily stands by itself without audio.

Enterprise 2.0 Has Arrived

Tony Karrer

Great article by Dion Hinchcliffe - The State of Enterprise 2.0. Increasing evidence abounds that Enterprise 2.0 adoption has begun in earnest with a typical example being Wells Fargo taking the plunge , having rolled out Enterprise 2.0 In these and other ways, such as the growing collection of success stories , Enterprise 2.0 Keep in mind Knowledge Management (KM). Dion then talks about some Lessons Learned: Lesson #1: Enterprise 2.0 is going to happen in your organization with you or without you. Lesson #2: Effective Enterprise 2.0

This is my work

Learning and Working on the Web

Democratic workplaces that foster trust can share knowledge better and faster. To this end, I am a keen subversive of many of the last century’s management and education practices. Personal Knowledge Management. Enterprise Social Tools. The ability to learn is the only lasting competitive advantage for any organization. Collaborative Work. Social Learning.

Trust 48

Enterprise 2.0 - do the tools really matter?

The Learning Generalist

A few days back I was witness to a debate where we were discussing if the choice of tools really mattered when selecting a knowledge platform. group of people felt that an organisation should make a far sighted decision decision about their knowledge platform and select one that offers features to scale, rate and manage information better. find both arguments very compelling.

Social Media vs. Knowledge Management - I totally missed this

Corporate eLearning Strategies and Development

But taking the best of Social Media, Knowledge Management, eLearning, User Assistance (and others) and combining them together gives us Enterprise 2.0 The leader in the area of Enterprise 2.0 is Andew McAfee of Harvard Business School. I just wanted to quickly share this article from SocialComputingMagazine.com.  The KM community has seen themselves as uniquely different from the eLearning community as well.  However, from where I'm sitting its starting to look like Social Media technologies are slowly devouring both fields.and others.  solutions.