Trending Sources

Knowledge Management for Decision Memories

Learning and Working on the Web

As Brian Gongol notes: If a capital project has an expected service life of 20 to 30 years, it’s entirely possible that people working in an institution in their 20s will be middle or upper-level managers in the same institution by the time the project has to be replaced or upgraded. An Organizational Knowledge Sharing Framework. But we never know this in advance.

Knowledge Management in the age of Social Media

The Learning Generalist

Coming back to our social business platform though, the primary driver for this initiative was to answer a long standing knowledge management challenge at ThoughtWorks. How does the traditional world view of knowledge management fit in the world of social business? The key is to give people a way to personalise their knowledge intake in a way that suits them.

Sahana Chattopadhyay – Crystal Balling with Learnnovators


Her work with various companies like Tata Interactive Systems, Zensar Technologies, ThoughtWorks and Future Group has given her a width of experience that spans instructional design, workplace learning strategy, knowledge management, social learning and community management, and people development. Sahana: A community manager’s task is varied. and others. Idealistic?

Social Learning, Complexity and the Enterprise

Learning and Working on the Web

Corporations that understand the value of knowledge sharing, teamwork, informal learning and joint problem solving are investing heavily in collaboration technology and are reaping the early rewards. ~ Jay Cross. Why is social learning important for today’s enterprise? Our relationship with knowledge is changing as our work becomes more intangible and complex. Social learning.

Collaboration First, Then Knowledge Management (by Matthew Clapp)


Link to article "The goals of collaboration should first be to allow knowledge workers to labor together to complete projects and only then to collect that knowledge to be leveraged for the rest of the enterprise. Take this feedback and incorporate into your business case and subsequent requirements documentation if you go for an enterprise solution. Measure your success both in terms of the effectiveness by which people complete projects, as well as their ability to share and leverage knowledge."

The Seek > Sense > Share Framework

Learning and Working on the Web

Simple standards facilitated with a light touch, enables knowledge workers to capture, interpret and share their knowledge. Personal knowledge management is a set of processes, individually constructed, to help each of us make sense of our world and work more effectively. We cannot become complacent with knowledge and just store it away. Working Out Loud.

Three Principles for Net Work

Learning and Working on the Web

For knowledge workers, there is diminishing value in standardized work, as it will be either automated or outsourced over time. Standardized work usually falls into simple or complicated knowledge domains. Look at a knowledge worker and how things can get done in an interconnected enterprise. Work is changing. Known Problems and Exceptions. It is now known.

PKM is making sense of complexity

Learning and Working on the Web

This is what you find on the first page of most searches for PKM : Personal knowledge management (PKM) is a collection of processes that a person uses to gather, classify, store, search, retrieve, and share knowledge in his or her daily activities – Wikipedia. We each need to find others who are sharing their knowledge flow and in turn contribute our own. agree.

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learning and the future of work

Learning and Working on the Web

The last personal knowledge mastery in 40 days online workshop for 2015 started this week. Both complex and creative work require greater implicit knowledge. Implicit knowledge, unlike explicit knowledge, is difficult to codify and standardize. Implicit knowledge is best developed through conversations and social relationships. It is also difficult to transfer.

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network management update

Learning and Working on the Web

You cannot manage a network. As networks become the dominant organizational form, the way we think about management has to change, as well as the way those in positions of authority try to influence others. Management in networks is fuzzy. The duty of being transparent in our work and sharing our knowledge rests with all workers, especially management.

Re-imagining Work & Learning in a Networked World

ID Reflections

Over the next two decades we can expect the knowledge of the world to be digitalised, with an exponential rise in user-generated content, "wise-crowd" application and open innovation applications." Managers and leaders have to don the hats of coaches and mentors for organizations to become learning organizations that adapt and move with the tide. "The nature of work is changing.

PKM: the basic unit of social business

Learning and Working on the Web

The main benefits for networked organizations do not lie in the outcome from teams, but in individual knowledge acquisition, in the ability to connect with the right people and to access the right information at the right time. The basic unit of social business technology is personal knowledge management, not collaborative workspaces. Teams are for sports, not knowledge work.

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Only people can let knowledge flow

Learning and Working on the Web

The knowledge sharing paradox is that while sharing our knowledge is good for the organization, each individual has to see a personal benefit as well. The more the enterprise directs knowledge-sharing, the less likely it will happen. Helen Blunden neatly sums up what can happen to those who freely share their knowledge. Communities PKM

Pulling informal learning

Learning and Working on the Web

Take a look at these 8 demand-side knowledge management principles by Nick Milton. People don’t pay attention to knowledge until they actually need it. People value knowledge that they request more highly than knowledge that is unsolicited. People won’t use knowledge, unless they trust its provenance. Knowledge has to be adapted before it can be adopted.

PKM in 2013

Learning and Working on the Web

“The basic unit of social business technology is personal knowledge management, not collaborative workspaces.” Personal knowledge management (PKM) is a set of processes, individually constructed, to help each of us make sense of our world and work more effectively. ” Knowledge. Gaining knowledge is much messier than that. Innovation.

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A mobile workforce needs better on-site conversations

Learning and Working on the Web

There is a growing array of enterprise software tools to support the emerging workforce, but it takes more than technology, as Dion Hinchcliffe warns. When I refer to personal knowledge management, especially my blog, I often call it my outboard brain. — This post is brought to you by Mobile Enterprise 360 Community and Citrix. Technology Work

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Top 10 eLearning Predictions 2011 #LCBQ

Tony Karrer

Branon Learning Management System App Stores Bob Little Apps, Not Courses Inge de Waard Augmented reality moves towards augmented learning with easy tools: Wikitude , Layar , ARToolKit. The role of the learning leader is shifting from being a program manager to a solution architect. This has real value for the enterprise. I'm hoping that others will join the effort. Rovy F.

Shifting responsibility by taking responsibility

Learning and Working on the Web

Knowledge workers collectively make the relationship capital that creates value in the network era. They need to be not just knowledgeable, but creative as well. Knowledge workers need to take control of their networked learning. We need to build our own knowledge networks; seeking out others, sense-making, and sharing. It is an enterprise practice.

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temporary, negotiated hierarchies

Learning and Working on the Web

In complex, networked economies, workers need more autonomy. Given this autonomy, workers can then decide who they work with, as employees at Semco do. This is full autonomy which is necessary for the network era, because you cannot manage a network. Principles of Network Management. Management in networks is fuzzy. Framework for Network Management.

Demystifying Working Out Loud


process to be mandated by management/supervisors/organizations with defined rules. I’m going to take a step back and examine the world we live in today and how the notion of work has changed. The 9:00 am to 5:00 pm notion of work is all but vanishing, at least for the knowledge workers. The baby boomers are retiring taking their tacit knowledge and experience with them.

Structuring for the network era

Learning and Working on the Web

Taylor’s Principles of Scientific Management (1911) are still the basis for most of our current management systems. And the duty of enforcing the adoption of standards and enforcing this cooperation rests with  management  alone. These principles assume that management knows best and that the higher up the hierarchy, the more competent and knowledgeable that person is.

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Personal Learning Knowledge Work Environment

Tony Karrer

What sparks this post is the combination of a recent post by Stephen Downes that includes a brief exchange with Jay Cross in the comments and some interesting discussions in the Enterprise 2.0 world that included a post by Bill Ives - Managing Personal Knowledge: Setting a Foundation for Transformation? In it, he points out that a stepping stone to Enterprise 2.0 adoption is getting folks to manage their personal knowledge and adopt practices like blogging for personal knowledge management (PKM) and personal learning.

How Microsoft themselves use SharePoint to help 45,000 employees learn better

SharePoint and Assessment

started in learning technology developing and then managing a product called Ingenium (Jim and I first met back then) at a company called Meliora Systems. The products I managed and helped design still live within Sum Total Systems’ current suite. Lots of people I speak to want to use SharePoint for knowledge management and aggregating and making information easy to find.

How Microsoft themselves use SharePoint to help 45,000 employees learn better

SharePoint and Assessment

started in learning technology developing and then managing a product called Ingenium (Jim and I first met back then) at a company called Meliora Systems. The products I managed and helped design still live within Sum Total Systems’ current suite. Lots of people I speak to want to use SharePoint for knowledge management and aggregating and making information easy to find.

#iel12 Thursday Afternoon Keynote

In the Middle of the Curve

Informal learning - Individual has control. - How, What, When, Where It's not about putting a bike on the bus - it's about supporting the cyclist Top100 Tools for Learning - 2012 poll Top 100 Tools - 2011 Twitter - #1 Whole list dominated by free, online social tools Hardly a traditional enterprise / traditional authoring tool on the list - Moodle is the closest - Captivate / Camtasia way down the list People are using these tools autonomously Some teaching / training - but most using for own informal learning How are people using these tools? An indistinguishable process. Show value.

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Can't collaborate without being colocated? Maybe you're not 'Agile enough'

The Learning Generalist

Since then, the enterprise collaboration landscape has changed significantly, team dynamics have changed quite a bit and dare I say the market is a lot more mature, having been through two relatively bad periods. Using a combination of enterprise social software and tools on the public internet, teams can actually make distribution seem much easier than we've traditionally made it out to be.

Working Smarter eFieldbook $12

Jay Cross

Knowledge work and learning to work smarter are becoming indistinguishable. Old-style training enraged many managers because it was separate from work. It needn’t be this way, particularly since knowledge work and learning are nearly indistinguishable. Industrial age workers created value in factories. Knowledge workers create value in workscapes. Excerpt.

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SMBs and Social Learning Technologies

Janet Clarey

More and more, learning management system companies are seeing the need to expand their solutions beyond a learning environment where classes and courses are the center of activity. Reviewed: Social networking services (corporate learning applications):  To identify experts on a topic – most “knowledge” exists in the heads of employees; To reduce the time to find connections and answers to questions; extend relationships beyond traditional classroom instruction and e-learning courses. Document and share: learners should be actively creating rather than consuming knowledge.

Effective knowledge sharing

Learning and Working on the Web

The mainstream application of knowledge management, and I would include learning management, over the past few decades has got it all wrong. We have over-managed information because it’s easy and we’re still enamoured with information technology. More and more workers have their own sources of information and knowledge.

Corporate Learning Trends and Innovations 2008

Learning Journeys

November 18, 2008 from 10am to 11am – Presentation The past 20 years has seen a remarkable change in the landscape for knowledge work and learning. November 18, 2008 from 11:30am to 12:30pm – Online Dave Pollard is well known for his work in knowledge management and knowledge worker productivity. In this talk Dave, will discuss the transition of knowledge management's mission from collection t … Organized by Dave Pollard | Type: Presentation. Enterprise Learning. There are already 275 members, and you could be next. 

Instructional or Formal; whatever

Learning and Working on the Web

It shows that training & education (in the workplace) should concentrate on addressing a clear lack of knowledge and skills by using appropriate instructional interventions, well-established over the years. This is typically the area of performance support but also communities of practice, personal knowledge management, personal learning environments, etc. 1986 ~ 75%.

The Evolving Social Organization

Learning and Working on the Web

Simplicity and the Enterprise. Innovation abounds in the early stages and knowledge capitalization is aided by a common vision of the business. Current management wisdom – based on Robin Dunbar’s research ; the size of military units through history; and the work of management experts such as Tom Peters – considers the ideal size of an organization to be around 150 people. New layers of control and supervision continue to appear, silos are created, and knowledge acquisition is formalized in an attempt to gain efficiency through specialization.

eLearning Learning - Best of May

Tony Karrer

The Truth About Twitter - Social Enterprise Blog , May 11, 2009 Twitter Tips: for Teachers & Educators - Don't Waste Your Time , May 9, 2009 Twitter and Webinars - eLearning Technology , May 14, 2009 Presentation: Twitter in Education - Don't Waste Your Time , May 12, 2009 The Challenge of Training the PlayStation Generation - The E-Learning Curve , May 15, 2009 Adobe eLearning Suite: is it worth it? eLearning Learning Hot List May 1, 2009 to May 31, 2009 Here is the best stuff from May 2009 via the eLearning Learning site. Hope you enjoy. Tony Bates , May 8, 2009 Learning 2.0

Workplace Learning Professionals Next Job - Management Consultant

Tony Karrer

But there was another significant trend in the answers… Learning and Work Converge In a world where Knowledge Work and Learning is Inseparable , finding ways to support and improve work is the same as finding ways to support and improve learning. Jay Cross in Ten Years After puts it: In a knowledge society, learning is the work. Isn't that the definition of management. In this world, you can't really distinguish the mandate of Management Consulting from the mandate of: Enterprise 2.0 Matt Moore in an article Learning & Knowledge = ?

Learning and KM: Separated at birth?

Jay Cross

sensed that learning and knowledge management were converging and invited bloggers form both sides to get together at the Tidehouse to share viewpoints and guzzle beer. Andrew McAfee , Principal Research Scientist , Center for Digital Business – MIT Sloan School of Management and Author, Enterprise 2.0. Today, Enterprise 2.0 is more than a buzzword. tools.

Learning is what we will do for a living

Learning and Working on the Web

benefit of Enterprise 2.0 is Personal Knowledge Management ( PKM ). If the #1 benefit is personal knowledge management, why are all the big players selling to the CEO, CIO, and IT departments? Where are the tools targeting individual knowledge workers? Touchstone uses a democratic “Bubble” structure, which means that any person at any level of the organization can lead a group of staff – not just managers or senior-level people. Innovation via @timkastelle. Innovation = learning x diverse connections. The No. … most E2.0

Connecting and Communicating through Effective Conversations

Learning and Working on the Web

This is one of the questions posed by Dave Pollard in What’s Next after Knowledge Management? Dave’s work has helped me develop practical  processes for knowledge workers, such as sense-making with PKM and his observation that most workers want the company knowledge-base to be very personal informs this work.

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