Jay Cross

DECEMBER 7, 2009

Corporations that understand the value of knowledge sharing, teamwork, informal learning and joint problem solving are investing heavily in collaboration technology and are reaping the early rewards. Information is not captured for reuse or the building of peer-rated FAQs. The social learning revolution has only just begun.

Social Networks 40

Social Networks Wiki IBM Metrics 40

Jay Cross

FEBRUARY 20, 2009

You have to support electronic offerings with mentors, guides, help desks, FAQs, reinforcement, and organizational support. For example regulations specify push learning for compliance training. Nonetheless, most corporate learning is informal; improving the channels for pull learning makes it more effective.

Compliance Training 38

Compliance Training Corporate eLearning eLearning Simulations 38

Jay Cross

FEBRUARY 20, 2009

You have to support electronic offerings with mentors, guides, help desks, FAQs, reinforcement, and organizational support. For example regulations specify push learning for compliance training. Nonetheless, most corporate learning is informal; improving the channels for pull learning makes it more effective.

Compliance Training 37

Compliance Training Corporate eLearning eLearning Simulations 37

Jay Cross

MARCH 2, 2012

Social L&D optimizes learning by making it easy for workers, novices and old hands alike, to find the information they need from FAQs and knowledge bases or from coaches, experts and peers. Instead of tracking butts in seats, they monitor the fow on information in social networks and its impact on key business metrics.

Social Networks 61

Social Networks Social Business Wiki 61

Jay Cross

AUGUST 31, 2012

In its place enters social and informal learning hubs like on-demand content, live online discussions, wikis and forums, and searchable content archives. A diverse learning library, made up of videos, FAQs and links to relevant information. Choosing and subscribing to streams of information I’m interested in.

Social Networks 76

Social Networks Collaboration Collaborative Learning Diversity Training 76

Jay Cross

APRIL 29, 2015

It can save millions, reduce frustration, and boost the velocity of information in your organization. Curating these items — selecting, organizing, evaluating, and sharing them widely — multiplies an organization’s return on information many times over. An example: How Jay Cross Curates Content. It starts in a gallery.

Social Networks 36

Social Networks PKM Authoring Tools Content 36

Jay Cross

MARCH 14, 2010

Every business decision is made with less than perfect information, and every decision entails taking a risk. Every business decision is made with less than perfect information, and every decision entails taking a risk. Saying “We don’t have enough information” is not an acceptable excuse. He who hesitates is lost.

Business 52

Business Metrics Director Knowledge Worker 52