Inkling

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‘Tis the Season for Mobile Enablement

Inkling

How do you ensure that temporary seasonal workers have the tools and information they need to answer customer questions, follow company policies, and uphold brand standards? Because information updates in real-time, employees are always accessing the most accurate version of the store policies and procedures. The Inkling difference.

Mobile 217
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New Webinar Series: Surveying the Landscape for Restaurants in 2018

Inkling

Start out with a sampling of how quick-service, fast-casual, and casual dining restaurant brands fared in 2017. We’ve sifted through the data for you to extract only the most important information, so all three parts tally up to less than an hour. Dig into the series today and ensure that you’re staying well-informed.

Survey 100
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New Webinar Series: Surveying the Landscape for Restaurants in 2018

Inkling

Start out with a sampling of how quick-service, fast-casual, and casual dining restaurant brands fared in 2017. We’ve sifted through the data for you to extract only the most important information, so all three parts tally up to less than an hour. Dig into the series today and ensure that you’re staying well-informed.

Survey 100
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The 3 Major Pitfalls of Static Content

Inkling

This might seem like knowledge heaven with information available everywhere you turn, but in reality, it’s overwhelming. These are just a sampling of my personal experiences, but I can’t fathom there is someone who is unfamiliar with this pain. No doubt you’ve encountered at least one of these scenarios.

Content 113
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Why You’re Not Reaching Your Millennial Workforce

Inkling

These are just a few examples of unanswered questions crucial to those seeking to understand the millennial mind — indeed, the millennial worldview. For instance, if we need information, we are accustomed to finding it instantly with the help of a quick Google search or the tap of an app. Who are millennials? What do we value?

Journal 100
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A Strong L&D Strategy is Based on Setting Goals and Measuring Success

Inkling

An arsenal of quality L&D content allows your team to succeed with just-in-time information in the field and efficient training materials for professional development. Your content should enable your reps to find information fast and efficiently. Your content should enable your reps to find information fast and efficiently.

Metrics 100
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16 Metrics of Healthy Customer Service-Oriented Businesses: Part Two

Inkling

For example, a competitor may differentiate her hotel on customer service, generating a higher occupancy rate at the same cost. For example, luxury hotel chain Ritz Carlton knows that satisfied employees result in higher sales. Fortunately for US owner-operators, occupancy was on the rise, increasing 3.4%

Metrics 124