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The Evolving Face of Embedded Performance Support


THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith. “ You can’t teach people everything they need to know. Learning is largely informal (on-the-job), a little social (peer), and least formal (training programs and courses). How are embedded performance support solutions being used in workplaces around the world?

Blended Learning and Mobile Performance Support: Ahead of the Curve

Bottom-Line Performance

Mobile learning allows you to deliver on-demand support wherever and whenever learners need it. How we incorporate blended learning and mobile learning. I sat down with one of our Senior Learning Designers, Kristen Hewett , to discuss how we advise our clients on implementing blended learning, mobile technologies and performance support. higher degree of initial learning.

How to Use a Learning Management System for Performance Support

Absorb LMS

About a dozen years ago, learning and development professionals thought performance support was bigger than Tom Hanks , Meryl Streep , and The Beatles all rolled into one. Conferences about performance support were filled to capacity. Electronic performance support support systems (EPSS) were the rage. Intuitive design became a higher priority.

How to Improve Learning Outcomes With Performance Support

Social Learning

Given that the goal of instructional designers and training developers is to improve employee performance, it’s surprising that many continue to create blended learning programs with little or no reliance on performance support tools or systems. Build performance support into every blended learning effort. Scavenger hunts for information. In Summary.

Ditching the formal performance review? Kineo shares 3 Elements for Success

From Performance Management. to Performance Development eGuide 2Part 2: A Roadmap. of factors that’s driving change in how performance. successfully transition from a traditional performance. performance development, one requires three. | | 312-846-6656 4One of the pillars of a performance development system is the. from an annual performance management process to real-time. performance development is much more than simply rolling out. effective performance development behavior: they must be.

Top 5 Performance Support Apps for Learning Designers


It defines over 470 key terms for instructional designers.” ~  Connie Malamed , on ID Guru, the performance support App for learning designers. Below are the questions we had in mind when we embarked on our journey: What is the significance of performance support apps for learning designers? THE QUOTE: “ Instructional Design is complex and overlaps with many fields.

Three (More) Keys to Better Performance Support

Social Learning

Handle your support with care. It appears that more Learning & Development professionals are starting to value performance support as a critical component of any blended learning program. In my last post, I mentioned three things to keep in mind when considering performance support (PS). But those that do provide a wealth of valuable information

Sample branching scenario + cool tool

Making Change

It’s based on TiddlyWiki , a lightweight information management tool. Use simple codes to keep track of variables or limit learners’ choices (not shown in the sample scenario). It might also be mobile-friendly — at least, the sample scenario works on my iPhone. For example, the default version of the sample scenario had white text on a black background.

Sample branching scenario + cool tool

Making Change

It’s based on TiddlyWiki , a lightweight information management tool. Use simple codes to keep track of variables or limit learners’ choices (not shown in the sample scenario). It might also be mobile-friendly — at least, the sample scenario works on my iPhone. For example, the default version of the sample scenario had white text on a black background.

Microlearning Whitepaper: Small Bites, Big Impact

continuously improve performance and increase competitiveness, they must move from. the job well and positively impact business performance. that we can only absorb four to five pieces of information into short-term memory at any. change that results in improved job performance. Better performance. performance. 1. performance of its sales team.

MOOCs and Performance Support

Your Training Edge

combination of knowledge transfer and performance support. Performance support is just-in-time learning that puts the knowledge employees need in their hands exactly at the moment they need it—not before (when they are unlikely to remember it), not after (when it is no longer useful), but right then and there. Performance support can take many forms: the quintessential types are checklists and other job aids, but in its broadest definition, performance support can include apps, YouTube videos, wikis and other knowledge bases, and even other people.

Increase Course Performance with These 7 Tips for Bite-Sized eLearning


From hectic work schedules to lack of motivation , there are plenty of obstacles that modern learners must overcome in order to build skills and absorb new information. You only have a short amount of time to deliver the information, so you have to narrow down the subject matter as much as possible. An example of a spaced eLearning approach might be one microlearning lesson every day.

Supporting our Brains

Clark Quinn

This applies more broadly to performance support in general, so I though I’d share where my thinking is going. So making capture capabilities available is a powerful support. We also have limited ability to carry information around for the same reasons, but we can create external representations (such as notes or scribbles) that can hold those thoughts for us.

How colors can enhance memory performance?


Cognitive psychologists discovered different design principles to enhance memory performance and in that way remembering the information. But we can pay attention only to a small amount of information. Farely and Grant found out that colored multimedia presentations resulted in better attention and memory performance.  Color is the most powerful stimulus for the brain.

Seven Simple Secrets to Off-the-Shelf Course Success

And for good reason as it has many advantages:  It offers a breadth of course topics, relevant to many, and readily available.  It also creates a common language across the organization, and it improves on-the- job performance—all at a cost more reasonable than custom elearning.  OTS courseware relieves overburdened trainers and human resource managers of. For example, you might schedule.

Want to go mobile for learning and support?

Allison Rossett

There is great excitement about the potential of mobile devices for learning and support. It is hard to ignore the benefits of learning and information on demand, in close proximity to work. Workplace learning professionals now find themselves in the middle of conversations about leveraging mobile devices for growth and support. Offers the best performance. Want to go?

8 Steps for Managers to Confront Performance Issues

CLO Magazine

Uncomfortable conversations about attitude, performance and relationships are tough. For any organization to perform optimally, there needs to be timely and helpful conversations with people who are not performing at the right levels,” said leadership coach and psychologist John Townsend. Or, things escalate to a physical fight with lots of broken champagne flutes.

Building a Learning and Performance Support Ecosystem (Steve Foreman) #elguild

Learning Visions

To enhance individuals and orgs by connecting people with a broad range of techs that drive performance. There''s formal training -- and then there''s all of the ways that we learn within the flow of work (performance support, collaboration, access to experts, knowledge management. access to experts (consult) knowledge management (research) performance support (perform) talent management (advance) structured learning (train) social networking and collage (share) Let''s walk through ''em now: Talent Management: people have competencies, they need them, jobs requirement them.

How Sleep Affects Performance?—?And What Companies Can Do

CLO Magazine

Lack of sleep and fatigue contribute to both performance deficits and bottom-line costs for companies. For example, a review of 182 major accident investigations by the National Transportation Safety Board between years 2001 to 2012 found that 20 percent of participants identified fatigue as a probable cause, a contributing factor or single finding. billion. hours. states (.10

Training Plan Template

Examples: • All new employees • Customer Service Representatives • Inside Salespeople • Outside Salespeople • Employees with a tenure greater than one year Whatever your roles are, record them in the first column of the Training. performance indicators (KPIs). Examples: Customer Service Representatives • Be able to handle 10 support requests per day while. included?

Make Learning Supportive and Available Everywhere

Integrated Learnings

One thing that struck me was how often Masie recommended that just-in-time electronic performance support would often meet an organization's needs instead of traditional training. This ties in with thoughts lately that a good bit of online training might better be presented as electronic performance support organized in context. By Jay Lambert. Learning is changing.

21 Brilliant Resources for Up-skilling Learning Designers (for the Informal & Social Learning Age)


THE JOURNEY: We, like many out there, are of the view that, though most learning designers possess good levels of skills around the traditional training (formal learning) area, their skill levels fall short around the informal or social learning areas. This is mainly because designing informal and social learning experiences for workplaces demands a diverse and unique set of qualities. What are the new skills required for designing informal and social learning interventions for today’s workplaces? Karl Kapp. The industry and our clients move slowly. Surveys/Studies.

7 tips for supporting learning in the moment

Sponge UK

Some type of performance support should play a role in all digital learning solutions. Since the five moments of need were published, there’s been a shift in how people access and consume the media and information they need to do their jobs. This has been driven by the exponential growth in information being created and shared online. Have any systems failed in the past?

Improving Professional Learning: 12 Strategies to Enhance Performance

Web Courseworks

In his recent book Improving Professional Learning: Twelve Strategies to Enhance Performance , Knox offers a distillation of what he has learned over the course of his long and distinguished career. Each chapter focuses on one of Knox’s “evidence-informed concepts,” and then provides real life examples of the concept in practice taken from Knox’s own experience. Good Leaders.

Workbook: Gamification and Your Enterprise Learning Strategy

on how it can fit within your learning strategy, or how it can support your business goals. The purpose of this guide is to provide you with the information and tools you need to. Easily identified ranking and performance • Easy-to-understand progression paths 4Gaming vs. Gamification. Example 1: Toys”R”Us Canada selected their retail Associates. Introduction.3 engaging.

Performance Based eLearning


If there is one thing that fails an eLearning course, it’s the capability to differentiate performance of its learners from pre-course to post-course. For such reasons, it is critical to define the type of improvement you wish to achieve through your eLearning course: Is it information based? How do you achieve a performance boost in your learners? Tips eLearning performance

Doctoring the Informal Learning Environment

E-Learning Provocateur

Recently Anne Marie blogged Location and Learning (which I have reproduced here) and she asked me whether or not I consider her central idea an example of an Informal Learning Environment (ILE). The network will also contain links to information about initiatives that are happening in the ward to address patient safety and quality improvement. So what can we do? would browse.

Laura Overton – Crystal Balling with Learnnovators


Laura Overton is the Founder and Managing Director of Towards Maturity – a not for profit benchmark practice that provides independent research to help organisations deliver improved performance through learning innovation. Laura is an Academic Fellow of the CIPD and a fellow of the Learning and Performance Institute. So, there is a long way to go to really impact performance.

Insights: L&D is playing a key role in supporting informal learning

Clive on Learning

The second of the ten 'insights' in the report is that ‘L&D is playing a key role in supporting informal learning'. Informal learning is a broad term, covering everything from on-job instruction and coaching, through to the use of performance support materials, collaborative and experiential learning; anything, in fact, that doesn't come bundled up as a full-blown course. great example of this is the ubiquitous YouTube video, which can be embedded just about anywhere from a blog post to an email, perhaps even played in a classroom! insights

4 Ways to Close the Learning-Doing Gap for Front-Line Managers [GUIDE]

as a result of high performance in pre-management. positions result in ‘accidental’ managers who are ill- equipped to perform successfully in their new role.” in the seat, driving performance gaps and employee. people manager can improve employee performance. effective training and support. Now, what Sue did in our example scenario wasn’t. Our experience.

The 70:20:10 Lens


For example, we needn’t assign 70% of our time, effort and money on OTJ interventions, 20% on social learning, and 10% on formal training. Our role then as L&D professionals is to support and facilitate this learning as best we can. For example, in our course we could assign an on-the-job task to the learners, and ask them to share their experiences with it on the ESN.

Learn Informal Learning Informally

Jay Cross

Next month I’ll be offering an experiential workshop on Informal Learning through Jane Hart’s Social Learning Center. Review cases and examples of successful implementations. Become a Performance Ninja. By the close of the workshop, you will be able to… understand what informal learning is, how it works, why it’s important. Informal Learning Just Jay

70:20:10 for trainers

E-Learning Provocateur

Indeed this observation doesn’t boast a wealth of empirical evidence to support it, although there is some – see here , here and here. After all, plenty of research can be cited to support the efficacy of on-the-job learning, social learning and formal training. For example, suppose you are charged with training the sales team on a new product. As a trainer, you will smash the “10” with an informative and engaging workshop filled with handouts, scenarios, role plays, activities etc. And I’m shocked by the results.

The Changing Face of Corporate L&D


However, after reviewing our many years of work, we realise today that training in isolation is rarely the RIGHT answer for most performance problems, since performance-related issues could find roots in numerous other aspects in the workplace. It draws inputs from top performing learning companies in the Towards Maturity Benchmark and insights from thought leaders in the field.

Move Beyond Learning to Applying: A Modern Management Development Program

information to application and use cases, we focus the training experience and not. such as using technology to support structured. demonstrate successful performance in the. we’re using to support this journey. built into the journey We will judge performance. performance on the job We’re not that clear what. overall ability to perform the. We now.

Closing the Learning-Acquisition Gap with Informal Learning


Let’s take a look at a quick example. We get trained to do something, perform a task to maximize our rewards, then reap the benefits. But if we can’t get training to our people as needed, they will inevitably start losing faith in our ability to train and support them. We’re very much stuck in a performance review, assembly-line style learning and reward culture.