Jay Cross

MARCH 29, 2015

… The emergent way of learning is more likely to involve community, storytelling, simulation, dynamic learning portals, social network analysis, expertise location, presence awareness, workflow integration, search technology, help desks, spontaneity, personal knowledge management, mobile learning, and co-creation.

Social Networks 36

Social Networks Wiki Summary Social Network Analysis 36

Jay Cross

MARCH 28, 2012

While we’re at it, let’s transform LMS-style records of training into portfolios of our learning, work samples, capabilities, and endorsements that can help firms hire us when we’re a good fit with their needs and share our expertise once we’re hired. Anybody interested in working on this?

LMS 42

LMS Portfolio Examples Sample 42

Jay Cross

SEPTEMBER 6, 2012

Build upon one another’s expertise. Faster response time. Higher morale. Reduced turnover. More flexibility. More effective supply chain. Bottom-up innovation. Collective intelligence. Recruit superior candidates. Your CFO will point out that these are intangibles. She’s right. But most of the value of companies is intangible.

Social Networks 57

Social Networks Collaborative Learning Collaboration Wiki 57

Jay Cross

APRIL 28, 2012

When it comes to learning, some of the bakers already have expertise in running newspapers: they understand how people learn. I replied: Nick, you nailed. They know that traditional training is ineffective. They appreciate that learning entails more than exposing people to content.

Informal Learning 66

Informal Learning Informal Trust ROI 66

Jay Cross

NOVEMBER 10, 2014

I’m going to get on the soapbox for a moment, for this is the realm of my expertise as a learning professional. The presentations should provide the foundation for the tours on shore. Now, they are banal, poorly organized time-wasters.

Off-shore 45

Off-shore Guide Attitudes Photo 45

Jay Cross

MARCH 8, 2011

Profiles enable members of the community to search for answers to questions, to expertise, and to the wisdom of experience. For example, take one aspect of a purposeful enterprise network, profiling. Profiles are good for learning and for business operations.

Social Networks 65

Social Networks Evalution Social Network Analysis Informal Learning 65

Jay Cross

AUGUST 7, 2009

A modern learning ecology embraces departments and disciplines that were once considered separate functions: training, independent study, collaboration, knowledge management, corporate communications, organizational development, communities of practice, leadership development, expertise location and social media.

Learning 2.0 75

Learning 2.0 Informal Learning Informal Cognitive 75

Jay Cross

MARCH 10, 2008

Our first responsibility is to apply our expertise to help our employers accomplish what they are trying to do. What is the scope of our responsibility as learning professionals ? Most of us work for someone else, a corporation, school, client, or government. Like doctors, we must take care never to harm the patient (or client).

Off-shore 36

Off-shore CLO Ratio Privacy 36

Jay Cross

DECEMBER 7, 2009

Expertise locators connect workers to people with answers; social software connects them with friends and colleagues. Cheap, simple conferencing tools let workers meet wherever there’s an online connection. Presence-awareness systems route calls to people wherever they are now, not where they used to be.

Social Networks 40

Social Networks Wiki IBM Metrics 40

Jay Cross

MAY 30, 2009

In their book Digital Habitats: Stewarding Technology for Communities , Etienne Wenger, Nancy White and John Smith describe different community orientations in terms of meetings, open-ended conversation, projects, content, access to expertise, relationships, individual participation, community cultivation and service context.

Technology 38

Technology Wiki Metrics CLO 38

Jay Cross

AUGUST 15, 2008

When I draw a blueprint of an ideal enterprise learning environment, it always includes an expertise location function. . “It’s the most productive learning technology I’ve ever used.&# Skeptical or not, I had to try it. You see, lots of corporate learning comes from asking other people how to do things.

Twitter 36

Twitter Enterprise IM IMS 36

Jay Cross

NOVEMBER 18, 2009

.: Plug for ASTD - CPLP Certification includes all of these areas of expertise. Moderator (Harold Jarche): @Tammy does certification = expertise? Cynan: joint ownership? I think COPs belong to functional leads (eg CFO) but the social artistry of managing them, L&D should be able to advise on.

LearnTrends 40

LearnTrends Instructional Design ADDIE Social Networks 40

Jay Cross

JULY 3, 2013

Desired traits in the modern knowledge worker: Gifts and skills: A synthetic mind that can ingest a lot of information and summarise it in clear and concise ways, perhaps using mnemonics.A

Knowledge Worker 65

Knowledge Worker Knowledge Attitudes Write Blog 65

Jay Cross

MARCH 10, 2008

(..)

Internet 36

Internet Blogging Expertise Help 36

Jay Cross

MARCH 10, 2008

(..)

Internet 36

Internet Blogging Expertise Help 36

Jay Cross

DECEMBER 11, 2014

Profile should contain photo, position, location, email address, expertise (tagged so it’s searchable). Be skeptical if your collaborative infrastructure that doesn’t include these minimal functions: Profiles – for locating and contacting people with the right skills and background.

Social Networks 77

Social Networks Wiki Facebook Social Bookmarking 77

Jay Cross

NOVEMBER 26, 2008

Cross’s vision of the future is one of ‘un-conferencing’ (one which is focused and run by participants) and where people are their own ‘personal instructional designers’ Cross is working on ways to create an electronic meeting place where expertise, ideas and knowledge can be shared.

Blended Learning 36

Blended Learning Social Networks Training Train 36

Jay Cross

NOVEMBER 26, 2008

.&# Cross’s vision of the future is one of ‘un-conferencing’ (one which is focused and run by participants) and where people are their own ‘personal instructional designers’ Cross is working on ways to create an electronic meeting place where expertise, ideas and knowledge can be shared.

Blended Learning 36

Blended Learning Social Networks Training Train 36

Jay Cross

NOVEMBER 27, 2008

.&# Cross’s vision of the future is one of ‘un-conferencing’ (one which is focused and run by participants) and where people are their own ‘personal instructional designers’ Cross is working on ways to create an electronic meeting place where expertise, ideas and knowledge can be shared.

Blended Learning 36

Blended Learning Social Networks Training Train 36

Jay Cross

NOVEMBER 27, 2008

.&# Cross’s vision of the future is one of ‘un-conferencing’ (one which is focused and run by participants) and where people are their own ‘personal instructional designers’ Cross is working on ways to create an electronic meeting place where expertise, ideas and knowledge can be shared.

Blended Learning 36

Blended Learning Social Networks Training Train 36

Jay Cross

NOVEMBER 27, 2008

.&# Cross’s vision of the future is one of ‘un-conferencing’ (one which is focused and run by participants) and where people are their own ‘personal instructional designers’ Cross is working on ways to create an electronic meeting place where expertise, ideas and knowledge can be shared.

Blended Learning 36

Blended Learning Social Networks Training Train 36

Jay Cross

OCTOBER 22, 2009

Most organizations are just climbing the social computing competency ladder and need access to expertise. (If &# Hinchcliffe says the key ideas in his presentation are: Consumer social media must have enterprise context added to it to fully function in the business world. Don’t take a knife to a gunfight.).

Enterprise 2.0 41

Enterprise 2.0 Enterprise Social Networks SocialText 41

Jay Cross

AUGUST 31, 2012

Profile should contain photo, position, location, email address, expertise (tagged so it’s searchable). Be skeptical if your collaborative infrastructure doesn’t include these minimal functions: Profiles – so each employee can personally connect to the network.

Social Networks 76

Social Networks Collaboration Collaborative Learning Diversity Training 76

Jay Cross

MARCH 15, 2011

The coffeehouse model of social networking: broad social networks that extend outside the organization and involve people from diverse fields of expertise. All decisive events in the history of scientific thought can be described in terms of mental cross-fertilization between different disciplines. The “third place.&#

Innovation 46

Innovation Social Networks Simulations Pattern 46

Jay Cross

JUNE 28, 2009

At CapGemini, six months after the informal launch, the 900 communities of practice were using 500 forums, 500 wikis and more than 250 expertise- or project-focused blogs. Business results as defined in the previous paragraph are not long behind. Increase in Connection to Valuable Third Parties.

ROI 66

ROI Social Networks Network Authoring Tools 66

Jay Cross

NOVEMBER 14, 2009

WordPress allows nearly anyone to author and share information with minimal effort and minimal technical expertise. WordPress, an open-source blogging platform, is quickly evolving into a leading solution for organizations to consider, because of its minimal cost, ease-of-use, and open architecture. Schone, John Polaschek.

Job 44

Job Blended Learning Authoring Tools Case Study 44

Jay Cross

FEBRUARY 12, 2013

By taking their expertise in learning directly into the organization and working more closely with team leaders, learning and development staff will increase the impact of their learning programs.The advice that follows comes from practitioners, not academics.

Diversity Training 95

Diversity Training Blended Learning Social Networks Performance Support 95

Jay Cross

AUGUST 23, 2010

We respect one another’s expertise. and can help make Earth a better place to live. The badge of honor is to do something with tech, not just talk about it. Old hands share knowledge with novices. We build on one another’s ideas. Participants are authentic. Everyone is excited about learning new things and putting them to use.

Diversity Training 48

Diversity Training Microphone Community Masie 48

Jay Cross

JUNE 28, 2011

A typical workscape features these components: Participant profiles, expertise locators. An online workscape is a network tuned for learning and collaboration. Information flows, feeds, subscriptions. Information repository, archives, search engine. Forums for written discussion by topics or by teams.

Compliance Training 64

Compliance Training Social Media Knowledge Worker Instructional Design 64

Jay Cross

APRIL 16, 2013

People learn to build the right network of associates and the right level of expertise through informal, sometimes even accidental, learning that flies beneath the corporate radar. Because organizations are oblivious to informal learning, they fail to invest in it.

Informal Learning 98

Informal Learning Informal Blended Learning Authoring Tools 98

Jay Cross

JULY 17, 2012

Profiles, expertise locators. As the global economy shifts from factory work to service work, workers need the human, judgmental expertise and emotional intelligence that one doesn’t learn in class. I call these the “knows.” This table maps the knows to the infrastructure elements that support them: The “Know”. Conversations, network.

Corporate eLearning 71

Corporate eLearning Compliance Training Blended Learning Training 71