Jay Cross

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The new workplace

Jay Cross

Six years ago few people believed that informal learning made much of a difference. Today’s common wisdom is that most workplace learning is experiential, unplanned, social, and informal. Informal learning tops many training department agendas. The information explosion has hit. Network access has gone mobile.

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Learning Without Training

Jay Cross

Successful businesses insure that software and tools are available for such things as bookmarking reference information, collaborating on tasks, searching organizational content, recording knowledge for peer learning, reinforcing of key concepts, locating experts, accessing outside information, and connecting with customers and partners.

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Jay Cross - Untitled Article

Jay Cross

An expert on corporate programs reveals why they often are a waste of time and money. Most corporate learning takes place informally in the course of doing the job, not in training courses away from the job. October 26, 2012, 12:26 p.m. THE JOURNAL REPORT: LEADERSHIP IN HUMAN RESOURCES. So Much Training, So Little to Show for It.

Journal 46
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Your social wishlist

Jay Cross

Activity stream – for monitoring the organizational pulse in real time, sharing what you’re doing, being referred to useful information, asking for help, accelerating the flow of news and information, and keeping up with change. Mobile access – Half of America’s workforce sometimes works away from the office.

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What About the Future?

Jay Cross

This is a world of clear expectations and roles, organizational-driven development, structural talent management, competency mapping, Subject Matter Expert-focused (authoritative knowledge), planned innovation (business cases, calculated risks), planned careers, and large structured curricula. Informal learning thrives here.

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How to shorten time-to-proficiency

Jay Cross

In some fields, the overall journey from novice to expert takes 10,000 hours. In an ideal world, the expert retires (or graduates ) to teaching the incoming generation of novices. With the foundation of explicit knowledge under their belts, the novices know enough to begin practicing.

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50 suggestions for implementing 70-20-10

Jay Cross

Charles Jennings made 70:20:10 a guiding philosophy of learning during his eight-year tenure as Chief Learning Officer at Reuters, the world’s largest information company. Learning expert Robert Brinkerhoff figures only about 15 percent of formal training lessons change behavior. Post 2 The 70 percent: learning from experience.