Turning to collaborative and community support for learning, there's the ITIL Community Forum with its FAQs, feedback, forums and 23,000 registered users to interact with. The expectation is that the provider will make on-going support available through some form of online forum and email at least, or make their content available online in an on-demand way such as the excellent Books 24x7 has done. And CLOs want to integrate their provider's learning materials and learning tools with their own internal systems so that they can be made available across the corporation. MORE >>

We no longer encounter the challenges of providing learners access to information. and product overview modules to get him quickly up to speed with the tasks the product is designed to complete. The modules instruct him to interact with the environment in real-time. The modules are not sequenced linear courses but reference-hybrids in any form like demos, examples, scenarios, and real-time exercises on the product. The training encourages looking at the help and other references like real-time use cases, FAQ information, common problems faced and the resolutions. MORE >>

We centrally imposed the top level of structure and navigation here, based on product modules. Specific pages enable FAQs to be built over time. The Professional Services and Customer Wikis were seeded with pages that provided a structure for delivering accurate and accessible content to customers. Wikis provide a very fast means of building a web site, whether collaboration is the intention or not. Provide recognition and rewards. ’ There are, however, negative effects of this extreme openness. One problem is the deliberate vandalism of Wiki pages. MORE >>

Providing training and tools for ePedagogy is a way to build confidence and create successful outcomes in the online classroom. The course is broken up into learning modules or content chunks. Student participation is required within a set time period  each content module is presented with a given start and end time. Preparation of the syllabus enriches the soil, providing a fertile and prepared environment for learning to occur. The course schedule should list each module with beginning dates and due dates, assigned reading, assessment, and other activities. MORE >>

Vendors nowadays provide training early on after you get the product, and then assume that the person will remember everything weeks later.  FAQs or Knowledge Bases often lack information or confusing.  but cannot figure out what the “url address bar’ means or is located OR you are an expert in numerous SAP modules, but cannot figure out how to use formulas in Excel. We are user friendly. Very easy to use. Simple, easy to use. Our customers find our system user friendly and easy to use. We never hear complaints. We are user oriented. Common complaints. Culprits. MORE >>