Great post by Jay Cross that uses the history of performance support to set up the need for what Jay calls Learnscapes. Jay tells us: Performance support is blossoming in organizations today under the label of Web 2.0. Learnscape architects have implemented miniature versions of the internet behind corporate firewalls that provide all of these things, from peer-rated FAQs to wizards, on-line help desks, and best practices repositories. I've been a long-time believer in EPSS and ePerformance . Remember the original premise of PS, making information available

Informal Learning Blog ← Enterprise learning Join our dialog about the Un-book → Whatever Happened to Performance Support? August 24th, 2008 | general Where did the dinosaurs go? And what happened to performance support? The most respected scientific speculation today suggests that most dinosaurs were wiped out 65 million years ago when a massive asteroid collided with earth. One group of dinosaurs did survive the asteroid crash: today we call them

Give the learners a shopping list (performance expectations) and let them do the shopping. I’ve used the Engage FAQ interactions for this type of link. A while back we looked at unlocking the player navigation to make better elearning courses . It’s worth revisiting because it’s still one of the questions I’m most frequently asked.

My quick example of one strategy that I've seen repeated successfully in several organizations: implement a small Wiki that has performance support materials that goes along with your eLearning on that new software application at first have it only editable by the authors then open it up to edit the FAQ and Common Issue pages by your help desk and then open up editing to end-users and to more pages. support question we've had all along? On my post Quick Wins , I received some questions around use of Web 2.0 in the workplace (really they relate to eLearning

As the term training implies (as opposed to "learning" which is much broader in nature), they are typically goal/object driven performance-support programs. Create Performance Support Solutions (PSS) : This is to address point 3 raised by you. Because PSS ALWAYS aim to meet only the required need and can be in the form of Help files, Job Aids, FAQs, Forums, Manuals, How-to Process guides, etc. What is a "Minimalist Training Model" (I have taken the meaning of the word "minimalist" in a literal sense and done away with purely theoretical assumptions and niceties) and have tried to see if we can present this to a client with a rationale about the business impact.

It's designed to provide either real-time support for work tasks or near real-time support for look up. Often they are designed based around particular job functions and tasks to provide good on-the-job support. Reference sometimes comes out as "job aids" or "online support" or "online help" or various other things. Just when you've made the transition from the prior generation of CBT authoring tools (e.g., Authorware , Toolbook ) to the new generation of WBT authoring tools (e.g.,

How will social learning activities factor into key performance indicators and performance reviews? Who will support your organization’s use of social media?  Technical support?  For example, if learners are not supposed to answer questions of each other via email, but through Kevin D. Jones and I are doing a session at Training 2010 titled  Defining Your Social Learning Strategy .  As

Choose the top 3-5. Method Count Percent Alongside Formal Learning 26 63% Process Information / Training 22 54% Frequently Asked Questions (FAQ) / Support Information 18 44% Commonly used resources, URL's to applications, documentation, Contact Information, etc. 15 37% On-Boarding process / Corporate Information 11 27% Online Reference / Glossary 10 24% Product Information / Training 9 22% Other 8 20%

Popular phrases like “just-in-time” learning, or as I like to call it, Performer Support, fall under the category of learning informally. These informal solutions better serve individualized needs flavored by varying degrees of immediacy and business risk when flawless performance is required. Column B is loaded with consumable objects like Performer Support, on-line access to subject-matter experts, discussion forums, and Many of us cut our professional learning design teeth using the long-held tradition of the ADDIE instructional design (ISD) model. In our

You have to support electronic offerings with mentors, guides, help desks, FAQs, reinforcement, and organizational support. To me eLearning definitely includes all of these other electronic means of providing support. Concepts at work in pull learning include: Learning on demand, immediate reinforcement Learning while working, not separate from working Self-service, flexible delivery, convenience Peer learning, communities of practice, Jay Cross - father of the Informal Learning Flow has been doing some great writing recently that look at the future of corporate training.