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Tuesday, August 26, 2008
Great post by Jay Cross that uses the history of performance support to set up the need for what Jay calls Learnscapes. Jay tells us: Performance support is blossoming in organizations today under the label of Web 2.0. really gets you performance support. This is an interesting take.
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Tuesday, March 23, 2010
So welcome to performance support. To support, not teach. Today’s session: Fundamental principles and practices of performer support Help you begin the journey of applying them. Allison Rossett – Job Aids & Performance Support. What learners want with Performance Support – “give me the answer!”
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Wednesday, July 15, 2009
As the term training implies (as opposed to "learning" which is much broader in nature), they are typically goal/object driven performance-support programs. Create Performance Support Solutions (PSS) : This is to address point 3 raised by you. Minimalist Training Model would need to have the following features: 1.
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Thursday, June 17, 2010
Basically it connects you with experts within your organization through dynamic FAQs. Tags: Coolhunting Learning Technologies Performance Support Social Learning I was struck today by the thought that in many organizations, the emphasis is on collecting, codifying and disseminating information. I found this challenging. There
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Tuesday, February 3, 2009
Give the learners a shopping list (performance expectations) and let them do the shopping. I’ve used the Engage FAQ interactions for this type of link. A while back we looked at unlocking the player navigation to make better elearning courses. There are various reasons that we give for locking navigation. That’s fine.
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Friday, August 14, 2009
Popular phrases like “just-in-time” learning, or as I like to call it, Performer Support, fall under the category of learning informally. These informal solutions better serve individualized needs flavored by varying degrees of immediacy and business risk when flawless performance is required. The PDR Model supports a continuum.
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Monday, December 29, 2008
Informal Learning Blog ← Enterprise learning Join our dialog about the Un-book → Whatever Happened to Performance Support? And what happened to performance support? In the 1990s, many people expected performance, to shove technical training into the shadows. Our topic was enterprise performance support.
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Wednesday, June 25, 2008
support question we've had all along? If we provide information in the form of performance support, reference material, etc., The answer has always been: Is the person able to perform? This will be highly variable on a case-by-case basis and really on a learner/performer basis. technologies? This hasn't changed.
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Thursday, May 25, 2006
It's designed to provide either real-time support for work tasks or near real-time support for look up. Often they are designed based around particular job functions and tasks to provide good on-the-job support. Reference sometimes comes out as "job aids" or "online support" or "online help" or various other things.
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Monday, January 11, 2010
How will social learning activities factor into key performance indicators and performance reviews? Who will support your organization’s use of social media? Technical support? Is the Learning group the lead or is Marketing, Customer Support, Product Management, etc…? Kevin D. What do you want it to be? Or both?
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