The Evolution of Customer Engagement: From Conversational Assistants to Personalized Experiences
Integranxt
FEBRUARY 22, 2024
Gone are the days of static websites and impersonal interactions; today’s customers crave dynamic, personalized experiences that anticipate their needs and exceed expectations. From Static Interactions to AI-Driven Conversations: Before AI graced the scene, customer service relied heavily on static FAQs, email forms, and phone lines.
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