Using Blended Learning to Address the Five Moments of Need
Origin Learning
FEBRUARY 20, 2015
When things go wrong (Problem Solving). Here, the focus should be on bite-sized resources such as ‘How to’ videos and modules, FAQs, product summaries, etc. When things go wrong (Problem Solving). Problems that employees encounter could be routine or unexpected. Learning More (More). When things change (Change).
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