OttoLearn

JUNE 21, 2021

Our digital job aids tips will help supercharge your performance support strategy, improve efficiency, and, ultimately, help your employees do their jobs better.

Performance Support 69

Performance Support Job Support Digital 69

Jane Hart

DECEMBER 8, 2013

The recent trend in Performance Support has focused on L&D creating job aids and performance support resources for their people – frequently as a by-product of some online course or programme. But what do people do when they encounter a performance problem in the workplace? Social learning'

Performance Support 214

Performance Support Social Support Performance 214

Learningtogo

SEPTEMBER 13, 2022

Strategic Use of Music to Support Learning. The song is an example of a mnemonic device—an effective tool for helping learners memorize nearly anything. Since these areas are also known to play a role in memory and recall, it’s not a big leap to conclude that music can support or even accelerate the learning process.

Music 246

Music Performance Support Support Cognitive 246

IT Training Department Blog

MARCH 5, 2024

When it comes to creating contextual support in a software application your company is making, you have options. Several tools can be used as contextual help software in addition to their primary purpose. Yes, the main purpose for most tools isn’t contextual help; it’s just an added benefit. Primary purpose?

Software 96

Software Help Corporate eLearning Player 96

IT Training Department Blog

MARCH 16, 2023

In-App Support can be used for consumer-facing software or employee-facing software. There is some overlap in use cases for in-app support, but even for similar use cases, it would be used in very different ways. For employee onboarding, the purpose is to help employees work in software more effectively and also reduce helpdesk calls.

Performance Support 112

Performance Support Support Help Organization 112

TalentLMS

JULY 24, 2023

Customer support teams are the unsung heroes of every business. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. In short, all it takes is for your customer support team to be continuously supported.

Performance Support 93

Performance Support Support Teams Custom 93

eLearning Brothers

APRIL 13, 2018

It’s time to take a moment and give performance support its due. But first, what is performance support? Performance support can take many forms, but in essence, it is task-specific guidance, support, or resources delivered at the moment of need. Why is performance support so important? .

Performance Support 124

Performance Support Support Performance Statistics 124

IT Training Department Blog

MARCH 12, 2024

No jobs don’t rely on technology in one way or another. That means providing them with meaningful training that is both relevant and effective to help them do their jobs better. Leaving employees to learn technology on the job is a mistake that your company will pay for one way or another.

Social Networks 97

Social Networks Simulations Skills Technology 97

Epilogue Systems

JANUARY 11, 2024

In the fast-paced digital era, the significance of help desks has grown immensely across various sectors. A help desk serves as a critical junction between users, employees, or customers and the services or support they require. What is a Help Desk? Depending on the company, this job has different names.

Authoring Tools 52

Authoring Tools Job Roles Help 52

Epilogue Systems

JANUARY 11, 2024

In the fast-paced digital era, the significance of help desks has grown immensely across various sectors. A help desk serves as a critical junction between users, employees, or customers and the services or support they require. What is a Help Desk? Depending on the company, this job has different names.

Authoring Tools 52

Authoring Tools Job Roles Help 52

TalentLMS

FEBRUARY 13, 2023

Training your sales reps is an important part of supporting and retaining the employees most directly tied to your company’s revenue success. It’s tough to take them away from their jobs when they’re trying to close deals, follow up with prospects, and meet their quotas. But training salespeople is often challenging.

Coaching 98

Coaching Sales Job Help 98

Ontuitive

DECEMBER 13, 2022

According to Forbes, the robust job market is great news for the economy and markets. A Digital Adoption Platform (or “DAP”) enables employees to learn in the flow , giving them the information they need to do their jobs successfully and create a better customer experience. Help more customers in less time.

Adoption 195

Adoption Adopt Digital Platform 195

Learnnovators

OCTOBER 5, 2014

THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith. “ Learning is largely informal (on-the-job), a little social (peer), and least formal (training programs and courses). You can’t teach people everything they need to know.

Performance Support 150

Performance Support Support Performance Case Study 150

Learning Pool

OCTOBER 4, 2023

To maintain the pace of invention and change, telecoms companies require highly skilled and motivated employees who can consistently perform at the highest level. That growth depends on the innovative use of technology and the performance of key people. Personalization makes learning relevant and helps keep learners engaged.

Performance Support 106

Performance Support Performance Knowledge Worker Cloud Computing 106

Clark Quinn

AUGUST 26, 2013

We should then figure out what information can be in the world (whether a resource or in other’s heads), and what has to be in the performer’s repertoire. It can just be information in the world, such as a job aid or checklist , or an interactive decision support tool.

Cognitive 162

Cognitive Performance Support Support Performance 162

LearnDash

AUGUST 12, 2021

This research has helped us better understand what flow is and how to achieve it. More generally, flow has been associated with higher job satisfaction, greater persistence when facing a difficult task, and overall higher levels of happiness and self confidence. Using gamification to support flow. Orient learners through badges.

Gamification 291

Gamification Learner Help Cognitive 291

Learnnovators

MARCH 29, 2014

It defines over 470 key terms for instructional designers.” ~ Connie Malamed , on ID Guru, the performance support App for learning designers. Below are the questions we had in mind when we embarked on our journey: What is the significance of performance support apps for learning designers?

Performance Support 165

Performance Support Support Performance Cognitive 165

InSync Training

DECEMBER 11, 2018

As training adapts to innovative, ever-changing workplaces, our approaches to designing learning and supporting employees evolve, too. But what counts as a job aid? This blog will cover the basics of job aids, as Russ and Joe shared during their recent Virtually There event How to Recognize and Create Damn Good Job Aids.

Job 124

Job Blended Learning Blended Performance Support 124

Allison Rossett

MAY 23, 2013

Think about it as a channel to deliver dynamic, personalized, on the go job aids. Thus, mobile performance support is particularly valuable for a fast-paced industry like retail, where products and fashion change with the seasons, and where store employee turnover can be as high as 67%, according to a 2012 Hay Group report.

Performance Support 183

Performance Support Support Performance Association 183

Schoox

FEBRUARY 27, 2024

While vital and valuable in specific contexts, these metrics don’t provide much information about the overall effectiveness of learning programs—in other words, whether or not the training resulted in any noticeable improvement in employee or business performance. What does that mean, and how can businesses encourage it?

Performance Support 59

Performance Support Performance Metrics Business 59

Clark Quinn

JULY 23, 2013

Then, as a consequence of my subsequent posts on social first and performance support second , I was in a discussion where the question was shouldn’t performance support be first. So why do I say Performance Support (PS) shouldn’t be cheap? Yet often resources created by performers are useful.

Performance Support 185

Performance Support Support Performance eLearning Strategy 185

Dashe & Thomson

JANUARY 8, 2012

Given that the goal of instructional designers and training developers is to improve employee performance, it’s surprising that many continue to create blended learning programs with little or no reliance on performance support tools or systems. Build performance support into every blended learning effort.

Performance Support 190

Performance Support Blended Learning Support Performance 190

Learning Visions

DECEMBER 17, 2014

To enhance individuals and orgs by connecting people with a broad range of techs that drive performance. There''s formal training -- and then there''s all of the ways that we learn within the flow of work (performance support, collaboration, access to experts, knowledge management. What is an ecosystem and why build it?

Performance Support 202

Performance Support Social Networks Metrics Support 202

Avilar

FEBRUARY 6, 2024

Can employee skills assessments really help avoid a mis-hire? When recruiting and hiring new employees, your primary goal is to find the best talent available for the job. Fortunately, there are tools and best practices that help increase the chances of making a successful hiring decision. It’s an easy, costly mistake to make.

Assessment 81

Assessment Skills Help Diversity Training 81

Learnnovators

MAY 23, 2021

ABOUT BOB MOSHER: Bob Mosher is a senior partner, and the Chief Learning Evangelist, at APPLY Synergies , a strategic consulting firm that specializes in helping learning organizations design, develop and measure effective learning and performance support strategies to meet The 5 Moments of Learning Need.

Performance Support 321

Performance Support Authoring Tools Masie Compliance Training 321

Coursera

JANUARY 5, 2023

I’m excited to introduce The Job Skills of 2023 report , which explores the fastest-growing digital and human skills on Coursera entering 2023. By identifying in-demand job skills, institutions can better equip their employees, citizens, and students with the knowledge needed to enter a competitive job market and advance their careers. .

Job 111

Job Skills Micro-Learning Global 111

TIER1 Performance

FEBRUARY 16, 2024

How can data help inform decisions that support strategy activation? Learn how two organizations leveraged data insights to improve patient experience and help leaders become more inclusive and proficient in making data-driven talent decisions. Can you help?​” Healthcare “We need to improve our ​patient experience.

Performance Support 52

Performance Support Activities Support Strategy 52

Learnnovators

OCTOBER 5, 2014

THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith “ You can’t teach people everything they need to know. Learning is largely informal (on-the-job), a little social (peer), and least formal (training programs and courses).

Performance Support 100

Performance Support Support Performance Case Study 100

IT Training Department Blog

MARCH 16, 2023

In-App Support can be used for consumer-facing software or employee-facing software. There is some overlap in use cases for in-app support, but even for similar use cases, it would be used in very different ways. For employee onboarding, the purpose is to help employees work in software more effectively and also reduce helpdesk calls.

Performance Support 52

Performance Support Support Help Organization 52

Upside Learning

FEBRUARY 4, 2011

This post specifically talks about how a Mobile Learning Platform can be used as an effective Performance Support System. What is a ‘Performance Support System’? Advisory Component - The advisory component of the PSS usually consists of a job-aid in an electronic form. The four components of a good PSS.

Performance Support 252

Performance Support Mobile Learning Mobile Support 252

IT Training Department Blog

SEPTEMBER 11, 2023

As companies grow and expand, so does the burden on their help desk. And as you may know, things at the help desk don’t always seamlessly scale. In an ideal world, self-service options like knowledge bases and searchable help would be enough to address most issues. There are lots of issues with turnover and consistency.

Diversity Training 101

Diversity Training Help Companies Performance Support 101

Association eLearning

SEPTEMBER 13, 2017

Pushing courses out is one thing, having an effective learning and performance ecosystem is another matter entirely. The Difference Between L&D and a Learning and Performance Ecosystem. At its core, it depends on how integrated training, support, curation, and the like are in the actual work environment for real people.*

Performance Support 200

Performance Support Performance eLearning Guild Social Networks 200

Tesseract Learning

OCTOBER 13, 2020

Organizations are working towards changing their approaches in delivering learning and reshaping their learning models to deliver meaningful content, which is accessible as just-in-time training to support employee development. . In this blog, I will help you determine how organizations can blend learning as a part of the daily workflow. .

Performance Support 130

Performance Support Support Blended Learning Scanning 130

Webanywhere

AUGUST 23, 2023

As companies recognize the crucial link between learning and performance, the need for specialized professionals who can drive effective learning strategies and initiatives has never been more pronounced.

Corporate Learning 52

Corporate Learning Roles Job Diversity Training 52

CLO Magazine

MAY 20, 2021

They also do not have the resources to provide the one-on-one support needed to help new hires figure out how to apply training to actual work scenarios. They feel isolated, underprepared, scared to make a mistake and even afraid they might lose their job because of performance.

Performance Support 102

Performance Support Performance Simulations Exercise 102

CLO Magazine

FEBRUARY 13, 2024

Figure 1: 5 Moments of Need Unfortunately, most companies lack any intentional support when these 5 Moments occur. Immediately access the specific resources they need to solve problems whenever they perform unsuccessfully. Immediately access the specific resources they need to solve problems whenever they perform unsuccessfully.

Performance Support 41

Performance Support Performance Solution Blended Learning 41