Jay Cross

OCTOBER 7, 2011

Well, actually, Uta drove while I punched thoughts into a IBM T-60 Thinkpad. Several years ago my wife Uta and I drove from Fairbanks, Alaska back home to Berkeley. Its a loooooooong driver. More pine trees than you can imagine. Two weeks in the car. Upon our arrival in Berkeley, my wintel computer froze. The hard disk was scrambled.

Mac 37

Mac Apple IBM Microsoft 37

Jay Cross

NOVEMBER 29, 2013

A landmark study by ASTD and IBM interviewed CLOs and CxOs at 26 leading companies across 11 industries (see The C-level and the Value of Learning , T+D magazine, October 2005). You saw such a map of Chief Learning Officer readers who took the time Profile earlier. How well do you get along with this group?

Scanning 68

Scanning CLO IBM ASTD 68

Jay Cross

DECEMBER 8, 2012

After all, the iMac I’m writing this on is 25,000 times faster than the first computer I ever operated — an IBM 7094 Mod II — and cost 25,000 times less. In fact, I’ll praise them when they do a great job. And it connects me to the world. Unlearning habits formed over the course of decades will take strong reminders.

Specialist 47

Specialist Microsoft IBM Wikipedia 47

Jay Cross

DECEMBER 7, 2009

Counterbalancing these tales of woe, Ted Hoff, vice president of the Center for Learning and Development at IBM, described his company’s dedication to work-based collaborative learning. IBM is linking partners and clients into its collaborative infrastructure. The goal is to create constant teaching moments.

Social Networks 40

Social Networks Wiki IBM Metrics 40

Jay Cross

NOVEMBER 15, 2011

IBM is downsizing radically by spinning out smaller, more manageable units. Redefining the concept of the employee in the era of co-creation. Corporations rely on many types of workers. Which of them should be employees? Focus on core; outsource the rest. Expect to see fewer “regular employees” in future corporations.

Privacy 68

Privacy IBM Leadership Outsource 68

Jay Cross

JULY 3, 2011

IBM’s Centennial - Irving Wladawsky-Berger , June 12, 2011. Why crowdsourcing should (and maybe will) be the future of government - Ross Dawson , June 14, 2011. MacKenzie Smith on open licenses for metadata - David Weinberger , June 8, 2011. Working Smarter eFieldbook $12 - Jay Cross , June 28, 2011.

Social Media 47

Social Media PKM Enterprise 2.0 IBM 47

Jay Cross

JULY 10, 2008

IBM’s Global 2008 CEO Study describes an Enterprise of the Future that: is capable of changing quickly and successfully. Our job is to help create the environment like that IBM describes. Businesses that thrive in the new climate are those that are easy to work with. Back to the Big Questions.

Social Networks 36

Social Networks IBM Big Question Network 36

Jay Cross

JULY 20, 2012

He returned to PARC before becoming a Senior Research Science at IBM’s Almaden Research Center. He managed User Experience Research for Apple before going to work for Steve Jobs as head of Apple’s Knowledge Management Technologies Lab. Dan has been at Google for seven years and lists his job as ”Uber Tech Lead.”

Search 61

Search Market Course Google 61

Jay Cross

AUGUST 15, 2008

IBM has long been my model of getting this one right. Even at IBM, and I’m several years out of date so this could have changed, Blue Pages wasn’t flawless. The trouble is, we ask the person closest to us rather than someone likely to have the right answer. Cool system but you probably don’t have one, do you?

Twitter 36

Twitter Enterprise IM IMS 36

Jay Cross

FEBRUARY 20, 2011

Joe described an elite group of engineers at IBM that replaced their bi-annual face-to-face sessions with meetings in Second Life. The parent had it wrong. You learn more in the company of other people. Two kids per computer make for a more effective learning experience. Most preferred the virtual meetings.

Social 63

Social Social Learning Enterprise Second Life 63

Jay Cross

NOVEMBER 15, 2012

Imagine that a Senior Executive in your company returns from Thanksgiving weekend having read white papers from IBM that say social business is the next step in the overall evolution of business. Wise Chief Learning Officers are thinking about how social networks will augment learning & development.

Social Networks 55

Social Networks Social Social Network SocialText 55

Jay Cross

AUGUST 28, 2012

Andersen Consulting, IBM, and Goldman Sachs pay attention to so called “ offboarding ” as well as onboarding. The bank gains a leg up in recruiting and knows more about job candidates before making an offer. On the other hand, many former employees remain loyal to their ?rms, rms, and sometimes even provide leads for new business.

Collaborative Learning 61

Collaborative Learning Collaboration Compliance Training Social Networks 61

Jay Cross

OCTOBER 12, 2009

IBM and other corporations generate leads and harvest insider knowledge by keeping former employees in the community — and, therefore, in the loop. Old hands may have known it all in yesterday’s world, but they can only remain productive by keeping up with changes.

Camera 45

Camera IBM Doc Site 45

Jay Cross

NOVEMBER 30, 2008

Elliott told me he first heard it at IBM. I awoke one morning in 1998 with the term in my head. I was not the only one. Elliott Masie's bio says he is "acknowledged as the first analyst to use the term e-Learning." I have been credited with the first use of eLearning on the web.

eLearning 36

eLearning Firewalls Masie IBM 36

Jay Cross

OCTOBER 20, 2009

IBM, 24, 119, 120, 187, 188. Google, 20, 68, 79, 81, 89, 91, 92, 93, 97, 98, 113, 115, 116, 120, 124, 130, 131, 142, 152. Hans Monderman, 108. Harold Jarche, 65, 180, 186. Harold Stolovitch & Erica Keeps, 61. Hermann Ebbinghaus, 59. holistic, 32. Implementing eLearning , 183, 187. improv, 148. intangible, 17, 79, 123, 125, 131.

Informal 37

Informal Brandon Hall Wiki Content 37

Jay Cross

DECEMBER 1, 2008

Elliott told me he first heard it at IBM. I awoke one morning in 1998 with the term in my head. I was not the only one. Elliott Masie’s bio says he is “acknowledged as the first analyst to use the term e-Learning.” I have been credited with the first use of eLearning on the web.

Metrics 36

Metrics eLearning Internet Firewalls 36

Jay Cross

NOVEMBER 30, 2008

Elliott told me he first heard it at IBM. I awoke one morning in 1998 with the term in my head. I was not the only one. Elliott Masie’s bio says he is “acknowledged as the first analyst to use the term e-Learning.” I have been credited with the first use of eLearning on the web.

Metrics 36

Metrics eLearning Attitudes Internet 36

Jay Cross

JANUARY 29, 2010

Former IBM visionary Irving Wladawsky-Berger cautions us to expect resistance. As the environment becomes more complex, linear approaches are giving way to emergent behavior. People take different paths to learn what they need to do. Our task is to prepare them for things we don’t even see coming!

Blended Learning 43

Blended Learning Virtual Classroom Social Networks Innovation 43

Jay Cross

MAY 26, 2015

IBM invested in keeping former IBMers abreast of what was going on back at Big Blue. An on-going flow of leads from true-believers and those who contract with IBM. Alumni are an overlooked opportunity in many organizations. The alumni connected over social media and saw demos in Second Life. The result? Subspecies.

Metrics 36

Metrics Compliance Training Social Networks IBM 36

Jay Cross

APRIL 25, 2008

And not surprisingly, vendors are encouraging the trend–Microsoft and IBM have added wikis and blogging capabilities to enterprise apps including SharePoint and Lotus Quickr, while Google and upstarts like Socialtext, PBwiki, and Jive Software are luring corporate users with freebie accounts and dead-simple deployment.

Wiki 36

Wiki Jive Software Bea PBwiki 36

Jay Cross

SEPTEMBER 23, 2012

IBM describes socially networked corporations as the next step in the overall evolution of business. A social business is one where all the members of the corporate ecosystem (employees, customers, partners, and customers) network with one another to delight their customers.

Social Networks 79

Social Networks Social Network Network Social 79

Jay Cross

MAY 1, 2012

An IBM Global CEO Study conducted in 2010 concluded that complexity was the primary challenge emerging out of its conversations with 1,500 CEOs and senior government officials. This is (I believe) the largest and most comprehensive such contribution. MORE >> IRVING WLADAWSKY-BERGER. APRIL 13, 2012.

PKM 58

PKM Doc Social Media Bloom 58

Jay Cross

DECEMBER 28, 2012

An IBM Global CEO Study conducted in 2010 concluded that complexity was the primary challenge emerging out of its conversations with 1,500 CEOs and senior government officials. Hundreds of thousands. MORE >> 80 Tweets. IRVING WLADAWSKY-BERGER | FRIDAY, APRIL 13, 2012.

Social Networks 70

Social Networks Doc Social Media Theory 70

Jay Cross

OCTOBER 26, 2010

Target Hoppers , the managers at IBM who chase after one goal come hell or high water, and then hop to the next target. The reason is that prudence is concerned with particulars as well as universals, and particulars become known from experience, but a young person lacks experience, since lack of time is needed to produce.&#.

Cognitive 68

Cognitive Mash-up Mashups Social Networks 68

Jay Cross

JULY 2, 2012

An IBM Global CEO Study conducted in 2010 concluded that complexity was the primary challenge emerging out of its conversations with 1,500 CEOs and senior government officials. MORE >> 221 Tweets. IRVING WLADAWSKY-BERGER | FRIDAY, APRIL 13, 2012. Design Principles for Complex, Unpredictable, People Oriented Systems .

Doc 60

Doc Enterprise 2.0 Social Media Yammer 60

Jay Cross

JUNE 28, 2011

If an organization is committed to Microsoft Sharepoint, IBM Lotus, Salesforce, SAP, or another proprietary solution for in-house communication and project management, the workscape designer tweaks that platform for optimal learning rather than trying to replace it.

Compliance Training 64

Compliance Training Social Media Knowledge Worker Instructional Design 64

Jay Cross

APRIL 16, 2013

IBM white paper by Rob Cross. The next year they implemented a similar program, absent some employee-only information, for partners like IBM, KPMG, and Accenture. Yet despite this accepted wisdom, most people think of networking as an activity that occurs over cocktails or by virtue of exchanging business cards at trade conferences.

Informal Learning 98

Informal Learning Informal Blended Learning Authoring Tools 98

Jay Cross

AUGUST 2, 2013

Show an Apple logo to people subliminally and they think more creatively than people who are shown an IBM logo. Tell teachers certain students are “academic bloomers,” and those students’ IQs rise 10-15 points over the course of a year. Mount a photograph of peering eyes in the coffee room, and fewer people cheat the honesty box.

Instructional Design 67

Instructional Design ADDIE SAP IBM 67