The relationship between learning and performance support
NOVEMBER 18, 2014
Jane is a renowned advocate of performance support in the workplace, and I wonder what she’ll make of my latest musing. While much of Jane’s work exposes the difference between training and performance support – and implores us to do less of the former in favour of the latter – my post here does not. Learning is about preparing for performance.
The Evolving Face of Embedded Performance Support
OCTOBER 5, 2014
THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith. “ Learning is largely informal (on-the-job), a little social (peer), and least formal (training programs and courses). business problems are more complex and hence demand quicker, effortless, and effective performance support solutions than ever before.
Performance Support Goes to the Oscars
MAY 23, 2013
Thus, mobile performance support is particularly valuable for a fast-paced industry like retail, where products and fashion change with the seasons, and where store employee turnover can be as high as 67%, according to a 2012 Hay Group report. How can a retailer use mobile performance support to deliver business impact? Much of mobile training and development is broken.
How Performance Support Apps Are Faring In Today’s Workplaces
JUNE 28, 2014
THE QUOTE: “ The incredible expansion of mobile technologies is an important factor that will both drive and support the deployment of workplace learning tools and systems in the area of performance support.” – Charles Jennings (Managing Director, Duntroon Associates, and Founder, 70:20:10 Forum ). The above quote is from our interview with Charles Jennings. What is the future?
Seven Simple Secrets to Off-the-Shelf Course Success
It also creates a common language across the organization, and it improves on-the- job performance—all at a cost more reasonable than custom elearning. the performance needs of the organization, which will help learners see that these courses. activity to 50 new hires, 2) Promote and support new managers to lead teams, 3) Improve. employees take their performance, their.
Your Performance Support Doesn't Speak xAPI? 3 Reasons it Should
OCTOBER 12, 2016
And you know that it’s an emerging learning technology standard that facilitates the collection and communication of data related to the wide range of ways in which a learner interacts with formal or informal learning assets. However, at this point, you might be wondering how xAPI is relevant to performance support and workflow learning. Don’t bother reading on.
INFOGRAPHIC: Heroic Journeys To High Performance
APRIL 21, 2016
He currently works as a senior Learning & Performance consultant at DeakinPrime, helping to deliver 70:20:10 inspired solutions for some of Australia’s largest telcos, retailers, banks and insurers. In his spare time Arun blogs about learning, performance and 70:20:10 solutions at Design4Performance. Possibly nothing… unless you believe this infographic.
INFOGRAPHIC: High Performance Learning Ecosystems
MAY 19, 2016
I’ve previously written about the need to design learning & high performance ecosystems here , and have been reflecting on some common ingredients for effective ones. I’ve captured some of these in the infographic below: 5 Ingredients of HIGH PERFORMANCE ECOSYSTEM : COMPANY CULTURE. PERFORMANCE SUPPORT. MINDSET. COLLABORATIVE NETWORKS. ENHANCED WORKFLOW.
How to Use a Learning Management System for Performance Support
DECEMBER 6, 2012
About a dozen years ago, learning and development professionals thought performance support was bigger than Tom Hanks , Meryl Streep , and The Beatles all rolled into one. Conferences about performance support were filled to capacity. Electronic performance support systems (EPSS) were the rage. Intuitive design became a higher priority.
4 Ways to Close the Learning-Doing Gap for Front-Line Managers [GUIDE]
as a result of high performance in pre-management. positions result in ‘accidental’ managers who are ill- equipped to perform successfully in their new role.” in the seat, driving performance gaps and employee. people manager can improve employee performance. effective training and support. her own performance problem. and support from their manager.
MAY 20, 2012
It is well documented that the vast majority of learning in the workplace is informal. This 70:20:10 breakdown has since been supported by subsequent research , though sometimes the ratio is represented as 80:20 to reflect informal learning and formal training respectively. • 20% on informal learning. • 10% of learning occurs via formal training (eg classes).
How to Improve Learning Outcomes With Performance Support
JANUARY 8, 2012
Given that the goal of instructional designers and training developers is to improve employee performance, it’s surprising that many continue to create blended learning programs with little or no reliance on performance support tools or systems. Build performance support into every blended learning effort. Scavenger hunts for information. In Summary.
From Scattered Information to Transformational Performance Support
MAY 3, 2013
Check out our newest info graphic: From Scattered Information to Transformational Performance Support
MAY 20, 2012
It is well documented that the vast majority of learning in the workplace is informal. This 70:20:10 breakdown has since been supported by subsequent research , though sometimes the ratio is represented as 80:20 to reflect informal learning and formal training respectively. • 20% on informal learning. Vive la revolution! Formal training becomes value add.
Learning Insights Guide 2017: Progress with Purpose
PERFORMANCE – BETWEEN. always, conducting the interviews proved to be informative, revealing and fun. consume information outside of work. information in their everyday lives. amounts of information with a few clicks. information about why and how the. around us to find information that’ll help. information that helps us get stuff done. about.
Top 5 Performance Support Apps for Learning Designers
MARCH 29, 2014
It defines over 470 key terms for instructional designers.” ~ Connie Malamed , on ID Guru, the performance support App for learning designers. Below are the questions we had in mind when we embarked on our journey: What is the significance of performance support apps for learning designers? THE QUOTE: “ Instructional Design is complex and overlaps with many fields.
MOOCs in Performance Support
JUNE 30, 2014
The more I mull over some of the core characteristics of a MOOC ecosystem, I feel it lends itself very well to providing performance support (PS) within the workflow. The evolving knowledge base of the organization becomes explicit enabling faster learning, reducing loss of critical information and fostering an environment of continuous learning.
Selling Performance Support In-House
Living in Learning
NOVEMBER 17, 2012
Integrating Performance Support (PS) as part of a corporate learning strategy is one of the toughest sales we will ever have to make. Change Leadership Continuous Learning EPSS Learning @ the Point of Work Performer Support Sustained Capability informal learning integrating performance support just in time learning at point of work learning strategy LinkedIn performance support performer support PSO training versus knowledgeThe advent of Experience API [a.k.a. to a more urgent dialog of "Why didn't we see this coming?"
Three (More) Keys to Better Performance Support
APRIL 18, 2012
Handle your support with care. It appears that more Learning & Development professionals are starting to value performance support as a critical component of any blended learning program. In my last post, I mentioned three things to keep in mind when considering performance support (PS). But those that do provide a wealth of valuable information.
JIT Performance Support Mobile App Development
AUGUST 2, 2011
I mentioned before in one of my posts about the growing use of smart phones application as a form of Just-in-Time performance support; as mentioned before ; I feel eventually technology will enable individuals and not just companies/departments to deliver applications. When developing applications for just-in-time performance support, here are some items I keep on my checklist.
How Performance Support Platforms Increase IT System Proficiencies
WalkMe Training Station
NOVEMBER 24, 2015
This fascinating webinar is led by Dr. Eran Gal, an international employee training and learning expert and owner of Workplace Learning & Performance Support. He discusses how to successfully integrate formal and informal learning using a performance support (PS) platform. Employee Engagement Employee Performance
Embedded Performer Support [EPS] Implies Intentional Design
Living in Learning
AUGUST 5, 2013
The EPS discipline is pushing us [Training] into new territory that expands the scope of our deliverable from a training event transaction to seamless implementation of performer support [PS] assets to be consumed at the point of work. The aggregate of training event assets and activities with PS assets should be designed with the intent to support an ecosystem. The design effort I’m suggesting is not just larger in scope, it is involves a level of holistic discovery that is broader than we typically chase after when building training classes/courses.
Five Ways eLearning Supports Remote Workers
AUGUST 10, 2016
When managers, direct reports, and colleagues work side-by-side, it’s easy to create a supportive work environment. An eLearning onboarding experience helps establish a commitment between the organization and your new employee by providing information about organizational culture, performance expectations, and sources of support that will make it easier for a new hire to adjust.
How Can “Performance Support” Support Your Organization?
OCTOBER 20, 2014
Performance support is a way to extend formal training to the job site, reminding learners of how to apply their formal training to get results. Back on the job after training has been completed, performance support systems give learners what they need to know at the exact moment of need. And here’s the targeted information you need to get it done.”.
Mobile Device: Performance Support’s New Best Friend
JULY 25, 2016
“My brain is like the Bermuda Triangle…information goes in and then it’s never found again.” ” I don’t remember who said that, but with a little bit of performance support, I would. Performance support is the immediate help given to someone, when they need it the most. It should also be easy to use, navigate around, and access.
Tin Can & Performer Support – “Just Enough – Just in Time – Just for Me”
Living in Learning
OCTOBER 27, 2012
EPSS Performer Support informal learning learning shift LinkedIn performance support performer support SCORM Tin CanHave you ever explained something to someone who is either hearing it for the first time or is still trying to get their head wrapped around the concept? You know how they will nod slowly in seeming agreement while looking off into the ether and saying dreamily, “Yeah…” really, really slowly?” That far-off look is confirmation that they are indeed interested and yet remain clueless for the most part.
From Scattered Information to Transformational Performance Support: Where Are You? by Dr. Conrad Gottfredson
Learning Solutions Magazine
APRIL 21, 2013
Targeted performance support enables effective performance in the workplace. Here’s a look at a system that provides this kind of support and significant benefits. Design Strategies Emerging Topics Performance Support Training Strategies It helps people do what the organization needs them to do to continuously accomplish strategic objectives.
How can an LMS Support Performance Management?
JANUARY 17, 2017
Performance management is a process through which managers and employees work together to plan, monitor, and review an individual’s goals and overall contribution to the organization. An LMS can support this process through its wide range of features. Performance and learning are interdependent. Chalk Out Performance Development Plans. Prepare and conduct reviews.
MOOCs and Performance Support
Your Training Edge
FEBRUARY 3, 2014
A combination of knowledge transfer and performance support. Performance support is just-in-time learning that puts the knowledge employees need in their hands exactly at the moment they need it—not before (when they are unlikely to remember it), not after (when it is no longer useful), but right then and there. Performance support can take many forms: the quintessential types are checklists and other job aids, but in its broadest definition, performance support can include apps, YouTube videos, wikis and other knowledge bases, and even other people.
Heading towards high performance
Performance Learning Productivity
JANUARY 24, 2017
Charles is a co-founder of the 70:20:10 Institute , as well as a leading thinker and practitioner in learning, development and performance”. I’m a great believer that access to information is a human right almost as much as access to clean water and healthy food” A personalised social learning experience Today’s L&D technology requirements are vastly different from how they started out.
Supporting our Brains
OCTOBER 13, 2015
This applies more broadly to performance support in general, so I though I’d share where my thinking is going. So making capture capabilities available is a powerful support. We also have limited ability to carry information around for the same reasons, but we can create external representations (such as notes or scribbles) that can hold those thoughts for us.
Want to go mobile for learning and support?
OCTOBER 19, 2012
There is great excitement about the potential of mobile devices for learning and support. It is hard to ignore the benefits of learning and information on demand, in close proximity to work. Workplace learning professionals now find themselves in the middle of conversations about leveraging mobile devices for growth and support. Offers the best performance. Want to go?
70+20+10=100: Improving performance with new learning frameworks
FEBRUARY 24, 2016
70+20+10=100: Improving individual and business performance with social and informal learning frameworks. How organizations can create firm foundations for a 70:20:10 workforce by supporting learning using new technology, enstilling commitment from leadership and building a skilled learning team. DOWNLOAD THE FREE WHITEPAPER. But are these models working?
Performance support tools for learning – a decentralised strategy
FEBRUARY 10, 2012
The same can be said about role-based performance support tools. What information is available? Performance support is about providing staff with access to the right information and people ’just-in-time’, at the point of need. Performance support tools need to be placed in staff workflow, where the ‘need’ arises.
A richer suite of support
MAY 25, 2016
While it’s easy to talk about how we need to support the transition from novice to expert, it might help to be a little more detailed. While it’s easy to say that the role of formal learning wanes, and the role of informal learning ramps up, what are the types of support we might look to? As they start performing however, their needs change. Can you?
Building a Learning and Performance Support Ecosystem (Steve Foreman) #elguild
DECEMBER 17, 2014
To enhance individuals and orgs by connecting people with a broad range of techs that drive performance. There''s formal training -- and then there''s all of the ways that we learn within the flow of work (performance support, collaboration, access to experts, knowledge management. access to experts (consult) knowledge management (research) performance support (perform) talent management (advance) structured learning (train) social networking and collage (share) Let''s walk through ''em now: Talent Management: people have competencies, they need them, jobs requirement them.