Upside Learning

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Microlearning Case Study: Performance Support

Upside Learning

Performance support is really about two things: the right information, at the right time. How do you make information available at the right time? Also, what is the right information at this time? If folks need access to specifics with broad amounts of information, we might use a ‘lookup’ solution.

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JIT Performance Support Mobile App Development

Upside Learning

I mentioned before in one of my posts about the growing use of smart phones application as a form of Just-in-Time performance support; as mentioned before ; I feel eventually technology will enable individuals and not just companies/departments to deliver applications. This can easily accomplished with a simple interface to the system.

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Leveraging Mobile Learning Platforms As Performance Support Systems

Upside Learning

This post specifically talks about how a Mobile Learning Platform can be used as an effective Performance Support System. What is a ‘Performance Support System’? If they need to understand something in greater detail, the learners can access the other components of the performance support system.

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We can be logical

Upside Learning

dealing with biologically primary information) or where we have expertise. We can use cognitive support , and complementary skills, but we can document the situation, explore alternatives, trial solutions, and reason our way to good decisions. Under the right circumstances, with the right support. It’s hard, but it works.

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Microlearning is None of These Things!

Upside Learning

This is what is technically termed performance support, a.k.a The video provided sufficient support for me to succeed. I leveraged my existing electrical knowledge (it’s an electric dryer) with the minimal sufficient support to achieve my end. Doing performance support is also worth doing right.

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When is Microlearning the Right Solution?

Upside Learning

So, there are two definitions of microlearning: performance support and spaced learning. Computers, for example, can perform rote routines flawlessly, and deal with large and arbitrary amounts of information. We also have trouble remembering the exact details of something we perform several times a day and confuse them.

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A Learning Impact Process

Upside Learning

A performance consulting perspective is useful here. In such an approach, you find out what the core difference is between the performance currently being delivered, and what is necessary and/or desirable. From there, the ideal next step is to identify the root cause of the performance gap.

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