Jay Cross

JULY 31, 2011

Change agents do whatever it takes to keep the customer coming back, make the task clear, transform the way business is done, use the 80/20 rule and focus on the 20, provide great service, and compete on value. Their work entails vision, trust, listening, authenticity, integrity, hope, and, especially, the true needs of followers.

Trust 52

Trust Leadership Coaching Picture 52

Jay Cross

NOVEMBER 15, 2011

Integrate learning into the workscape. The growing inability of educational institutions to provide skilled workers for the demands of emerging markets puts immense pressure on traditional institutions for change. IBM is downsizing radically by spinning out smaller, more manageable units. Re-rise of apprenticeship is upon us.

Privacy 68

Privacy IBM Leadership Outsource 68

Jay Cross

DECEMBER 24, 2008

“Behavior is a necessary and integral part of performance, but we must not confuse the two. While I dislike Gilbert’s faux-algebraic formulations, his framework does provide a way to look at both learning (the repertoire line) and performance support (the environment line). Ah, manipulation! Motivation. Repertoire.

Behavior 36

Behavior Performance Support Policies Engineering 36

Jay Cross

AUGUST 28, 2010

Pedagogical advisers and consultants will find new insights and practices for the integration and management of novel learning technologies in higher education.

Culture 51

Culture Change Education Wiki 51

Jay Cross

APRIL 6, 2013

Providing stretch experiences that help their team members learn and develop. Unfortunately, we’ve provided them scant guidance in how to carry out these responsibilities. Understanding the 70-20-10 framework helps managers reflect on their own experience and provides a starting point for discussion with other managers.

Blended Learning 47

Blended Learning Performance Support Mash-up Mashups 47

Jay Cross

MARCH 29, 2015

… The emergent way of learning is more likely to involve community, storytelling, simulation, dynamic learning portals, social network analysis, expertise location, presence awareness, workflow integration, search technology, help desks, spontaneity, personal knowledge management, mobile learning, and co-creation.

Social Networks 36

Social Networks Wiki Summary Social Network Analysis 36

Jay Cross

NOVEMBER 15, 2009

He provides guidelines, both in design and process that enhance intranet and application usage, collaboration, and measurable effectiveness. This session focuses on how a global organization applied a series of usability studies to modify the corporate intranet to integrate Web 2.0

KM 38

KM Social Networks Authoring Tools Case Study 38

Jay Cross

JANUARY 26, 2013

In the Newsletter, Ryan Niemic provides a research update on character strengths. Perspective [wisdom]: Being able to provide wise counsel to others; having ways of looking at the world that make sense to oneself and to other people. Transcendence – Strengths that forge connections to the larger universe and provide meaning.

Association 69

Association Off-shore Examples Survey 69

Jay Cross

MARCH 2, 2012

A sustainable social business provides the means and motivation for workers to learn what they need: the know-how, know-who, and know-what to get things done and get better at doing them. Organizations must provide the scaffolding that focuses on discovery, practice, sharing, and reinforcement. What it takes. New scope of learning.

Social Networks 61

Social Networks Social Business Wiki 61

Jay Cross

OCTOBER 22, 2009

is an integrated combination of strategy, implementation, and full-lifecycle rollout that reflects the practical realities of the enterprise world including concerns around ROI, value generation, risk, control, and trust. Hinchcliffe, a respected interpreter of all things enterprise 2.0, Pragmatic Enterprise 2.0

Enterprise 2.0 41

Enterprise 2.0 Enterprise Social Networks SocialText 41

Jay Cross

AUGUST 31, 2012

Provide a single, simple, all-in-one interface, like that provided by Google. What we’re talking about is a social work hub where every employee and external partner can come to collaborate, share information, get information and provide updates and ask questions. Make it easy to share photos and video, as on Flickr and YouTube.

Social Networks 76

Social Networks Collaboration Collaborative Learning Diversity Training 76

Jay Cross

NOVEMBER 14, 2009

They provide us new ways to tell our very own stories, where we are globally involved and connected as both teachers and students. Providing learners with the ability to practice in a virtual environment ensures a better experience for our guests, and reduces product waste and trainer labor hence positively impacting P & L.

Job 44

Job Blended Learning Authoring Tools Case Study 44

Jay Cross

JUNE 28, 2009

These assets don’t appear on the balance sheet, but more and more often they provide a corporation’s competitive edge. Further, it began to receive significant tangible market intelligence as engaged users began to share product integration and compatibility experiences, tips and tricks. Increase in Number of Projects.

ROI 66

ROI Social Networks Network Authoring Tools 66

Jay Cross

OCTOBER 7, 2008

Paper cases were limited in the amount of information they could provide. My friend Bob Horn, inventor of information mapping, points out that the outline is an integral part of the work. It’s like the two extra members of artillery teams just prior to World War II. This is nonsense. Then they write the essay.

Case Study 36

Case Study Study Methods Instructional 36

Jay Cross

NOVEMBER 5, 2009

The Google Wave Federation Protocol is evolving as an open source project, and as the community and technology grows, here are the guiding principles: Wave is an open network: anyone should be able to become a wave provider and interoperate with the public network. The panel addressed Enterprise 2.0’s Booz is employing enterprise 2.0

Enterprise 2.0 37

Enterprise 2.0 Enterprise Google Wave KM 37

Jay Cross

APRIL 16, 2013

Workers reported that informal learning was three times more important in becoming proficient on the job than company-provided training. Real people are complex, integrated beings. A single, simple, all-in-one interface, like that provided by Google for search. Provide time for learning on the job.

Informal Learning 98

Informal Learning Informal Blended Learning Authoring Tools 98