Learning Developments

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Where's the support calls? Not that I'm complaining.

Learning Developments

While there is a central support team, the local technology coordinator serves as the first line of defense for support issues. This person is well qualified to be a first responder and help diagnosis the issue. I say this because I'm reiterating that the low number of support issues is not due to a tech-savy audience.

Support 50
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Saba Player Templates and Best Practices

Learning Developments

Key Issues to be Addressed The two issues I’m wrangling with are usability versus cost to deliver. Another issue I have yet to resolve is that Saba is automatically launching the first SCO when the project is started. The videos are 3 to 5 minutes long and I have 40 to 50 videos in a course.

Saba 53
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article thumbnail

Where's the support calls? Not that I'm complaining.

Learning Developments

While there is a central support team, the local technology coordinator serves as the first line of defense for support issues. This person is well qualified to be a first responder and help diagnosis the issue. I say this because I'm reiterating that the low number of support issues is not due to a tech-savy audience.

Support 40
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Won't you please, please HELP me!

Learning Developments

How many people have discovered the "I can't find the buttons" issue in usability testing? The benefit of this is that I only have one help area to edit when I have issues and I won't have to recompile SCORM packages just to make minor changes to help (e.g. I also have different kinds of help. a support contact number change).

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This, Not This - Open a URL from an E-Learning Course

Learning Developments

And if those questions themselves don''t cause you enough complication, if you don''t open the link in a new window, you could have additional usability issues on your hands. Is the document a commonly supported media type? If you are running the course in an LMS, you''ll almost without exception, want to open the link in a new window.

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Won't you please, please HELP me!

Learning Developments

How many people have discovered the "I can't find the buttons" issue in usability testing? The benefit of this is that I only have one help area to edit when I have issues and I won't have to recompile SCORM packages just to make minor changes to help (e.g. I also have different kinds of help. a support contact number change).

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Adobe Learning Summit

Learning Developments

I wrote recently about some of those issues in this article. A bonus for this session is that I think learning to use Captivate on Android will also have applications to creating apps for mobile in general. I do wish this was titled Captivate for Android and iPhone.

Adobe 50