Jay Cross

JULY 1, 2012

Harold recently posted this model: Workers collaborate in Project Teams to get the job done. The individual worker ‘s in there because we each bring our own mix of personal and professional networks to the job. The work team is a different sort of animal because we have a job to do. Our connections empower us.

Network 69

Network Social Networks Firewalls Social Network 69

Jay Cross

JULY 8, 2013

The primary way workers learn their jobs is by doing them. Better I should have talked about Experiential Learning , for that’s the informal learning with the most impact. People learn by doing. The workplace is generally a better place to learn than the classroom. I do what I do not know how to do in order to learn how to do it.

Informal Learning 75

Informal Learning Informal Learning Classroom 75

Jay Cross

MARCH 20, 2013

Two days ago I came upon a presentation from a Fortune 20 company that contained these words from my work, “the unofficial, unscheduled, impromptu way most people learn to do their jobs.”

Creative Commons 46

Creative Commons License Site Job 46

Jay Cross

MARCH 13, 2013

Graduates can’t get jobs. Prepare people for jobs by helping them do those jobs. Other employers value Maria’s learning credentials more highly than a traditional degree, because they demonstrate that she knows how to get the job done and has shown a lot of grit in assembling her learning journey. Corporate colleges.

OER 59

OER Solution Simulations Mentoring 59

Jay Cross

MARCH 13, 2011

70% from real life and on-the-job experiences, tasks and problem solving. Often there’s an opportunity to inject knowledge into the job (performance support) instead of people’s heads (learning) or a mix to the two. You get better at the job by doing the job. The 70-20-10 model * is more prescriptive.

Performance Support 72

Performance Support Expertise Internet Behavior 72

Jay Cross

JANUARY 24, 2013

One fellow liked his job because it fix his life as a musician. ” The other fellow recently graduated from Cal Berkeley; he was happy to have any job. How do you learn to do your job?” The two thirty-somethings who showed up were pleasant, hard-working, and efficient. “It works for me; it works for them.”

Informal Learning 40

Informal Learning Informal Music Score 40

Jay Cross

MARCH 18, 2013

The clockwork jobs have been outsourced to low cost providers. Robots do the simple jobs. In the future, the descendants of IBM’s Watson and analytics will do the complicated jobs. Routine work is disappearing.

Low Cost 41

Low Cost IBM Outsource Statistics 41

Jay Cross

AUGUST 22, 2013

On the one hand, the odds are that graduates who get jobs quickly and earn more are more likely to pay back their loans on a timely basis. Their students are older and most already have jobs. The President has proposed that student aid be based on outcomes, one of which is the earnings of graduates. This is bound to be controversial.

Theory 40

Theory Teach Job Business 40

Jay Cross

AUGUST 13, 2012

Happy employees are 31% more productive on the job and make 37% more sales. Join Jay to talk about the notion of well being and its importance on the job. They are 200% more creative than their sad peers. Happiness is but one aspect of well being. Researchers have correlated well being with academic performance. Lead a happier life.

Corporate Learning 44

Corporate Learning Assessment Sales Learning 44

Jay Cross

AUGUST 23, 2015

Everyone has the capacity to learn but most people can do a much better job of it. Learning is a skill one can improve. Learning how to learn is a key to its mastery. Learning is the primary determinant of personal and professional success in our ever-changing knowledge age.

Learning 36

Learning Job Knowledge Skills 36

Jay Cross

JULY 4, 2012

The gist: Happy employees are 31% more productive on the job and make 37% more sales. Join Jay to talk about the notion of well being and its importance on the job. They are 200% more creative than their sad peers. Happiness is but one aspect of well being. Researchers have correlated well being with academic performance.

Corporate Learning 47

Corporate Learning Hosting Assessment Conference 47

Jay Cross

APRIL 28, 2012

The book made the case that most learning about how to do a job is informal. Informal learning is the unofficial, unscheduled, impromptu way people learn to do their jobs. They want the job done. This is the first in a series of posts about what informal learning is and how to put it into practice. Synopsis of Informal Learning.

Informal Learning 48

Informal Learning Informal Enterprise 2.0 iPhone 48

Jay Cross

JUNE 2, 2013

At age 15, the Italy I visited seemed decrepit, peeling, disorderly, an unfinished construction job where everything was falling apart. In Rome, I gave a talk at the FAO Building about Push and Pull, matching learning and jobs, and the importance of staying happy. The on- or off-campus program includes: Jobs. VIVA DISORDER.

Communities of Practice 40

Communities of Practice Maslow Community Delicious 40

Jay Cross

AUGUST 3, 2012

Training was simpler when the world was predictable, progress was slow, and the task was teaching people how to do their jobs. People need to learn on the job, not apart from it. Today’s world is a kaleidoscope, information is a tsunami, and workers face novel, complex situations every day.

Social Networks 62

Social Networks Compliance Training Jive Yammer 62

Jay Cross

JANUARY 23, 2012

This morning I revisited the delightful story of how people learn to do their jobs at New Seasons Market , a chain of nine natural food stores in Portland, Oregon. People keep up to speed by attending short two-way sessions with a dozen or fewer colleagues on the job floor.

Mash-up 71

Mash-up Mashups Technology Simulations 71

Jay Cross

APRIL 30, 2011

Jack Welch has said, “Getting the right people in the right jobs is a lot more important than developing a strategy.&# Is slotting people into the best jobs for them working smarter? Does this mean interior design could be a factor in working smarter? Business organizations are undergoing a grand convergence.

Toys 65

Toys Journal Theory Enterprise 65

Jay Cross

NOVEMBER 1, 2012

Happy people are 30% more productive on the job. 10:30 am this morning. Join me in Copperleaf 5. People can learn to be happier; I’ll explain how. You’ll take away some tips on what you can do to be happier personally. If you can’t make up your mind which of 13 sessions at 10:30 to attend, come to this one.

Tips 46

Tips Job Productivity Product 46

Jay Cross

JUNE 6, 2013

Typically, only 15% of what’s covered in a workshop ever shows up on the job! Yet research finds that people forget the majority of what they learn in workshops and classrooms. Many L&D departments act as if their work is over once the learner walks out the door. I hold them accountable to the point that performance changes.

Raptivity 50

Raptivity Brain Slides Classroom 50

Jay Cross

MARCH 5, 2012

CLOs who embrace this challenge of integrating learning into work face enormous job enrichment. The shift from training programs to learning networks expands learning and development from a limited department isolated from business operations into a critical, pervasive business function. Those who don’t will play severely diminished roles.

Training 67

Training Train Pattern Network 67

Jay Cross

NOVEMBER 15, 2012

Beneficial behaviors of people flourishing: higher morale, lower turnover, spend more time in flow (the zone) fully immersed in work, intrinsically motivated, healthier — fewer sick days, better with customers, increased sales, more resilient to stress, perform better in leadership positions, receive higher performance ratings, energetic, emotionally (..)

Ratio 62

Ratio Internationalization Sound Report 62

Jay Cross

MARCH 21, 2011

.&# Uh, yeah, when only 10% to 15% of what’s learned in formal training ever shows up on the job, this strikes me as a pretty strong argument. “For individuals, returns on the time and resources invested in learning are not immediately visible and do not lead instantly to increases in wages or job stability.&#

Cornerstone 59

Cornerstone Policies Upgrade Learning 59

Jay Cross

JANUARY 6, 2015

Hunt for a job, add potential hirers and hiring companies to personal network. The unifying theme is learning , the participant learning how to improve performance and fulfillment on the job. Build reputation in the industry (speaking, presenting papers). Represent one’s company as a leader. Learn a particular skill to apply back home.

Conference 36

Conference vendor Network Reputation 36

Jay Cross

JULY 20, 2012

He managed User Experience Research for Apple before going to work for Steve Jobs as head of Apple’s Knowledge Management Technologies Lab. Dan has been at Google for seven years and lists his job as ”Uber Tech Lead.” I wonder how often these are going to appear on job seeker’s resumes.

Search 61

Search Market Course Google 61

Jay Cross

JANUARY 7, 2013

Increasingly, workers will learn their jobs by doing their jobs. Moore’s Law and exponential progress will continue to work their magic and speed things up. Learning will continue to converge with work. The lessons of motivation (a la Dan Pink) and the importance of treating people like people will sink in.

Internet 63

Internet Predictions Confluence Performance Support 63

Jay Cross

DECEMBER 15, 2012

Steve Jobs. Robert Frost. Benjamin Franklin. Buckminster Fuller. David Geffen. Bill Gates. John Glenn. Ernest Hemingway. William Randolph Hearst. Adolph Hitler. Eric Hoffer. Jane Jacobs. Ralph Lauren. Annie Leibovitz. Abraham Lincoln. Charles Lindbergh. Mark Twain. Steve Martin. Steve McQueen. Claude Monet. Marilyn Monroe. Yoko Ono.

Images 49

Images Job 49

Jay Cross

NOVEMBER 23, 2013

Bill Gates (“A pc on every desk”) and Steve Jobs (closed Mac) didn’t get it. Doug made us appreciate scaling. For Doug, connecting hearts and minds was the obvious way to augment human intellect. Neither did most of us until the internet spewed it in our faces. Doug’s office was one of the original two nodes.

Mac 44

Mac Community Photo Innovation 44

Jay Cross

OCTOBER 17, 2011

Two weeks away from my day job. Sometimes you need to back away from the day-to-day. Reflection renews the spirit. Great ideas appear when you remove your nose from the grindstone. Life is good.

Ideas 38

Ideas Job 38

Jay Cross

FEBRUARY 13, 2013

Replace jobs with experiences if you must move quickly. Teach coworkers how to do a component of their jobs. Do a front line job for a while (e.g. He is currently researching the correlation of psychological well-being and performance on the job. Don’t teach. One more time, what’s the most common way we learn?

Social Networks 56

Social Networks Blended Learning Forum Performance Support 56

Jay Cross

SEPTEMBER 3, 2011

The Smart Worker : recognises she learns to do her job as she does her job - Jane Hart , August 10, 2011. Job Creation and Entrepreneurship - Irving Wladawsky-Berger , August 5, 2011. Five years of editing Wikipedia - Dave Snowden , August 12, 2011. Sorting things - Euen Semple , August 10, 2011.

Social Networks 50

Social Networks Social Media Social Network Network 50

Jay Cross

AUGUST 30, 2012

We learn on the job to do the job. The denser the interconnections, the faster the cycle time, and things are evolving, morphing, and changing shape so rapidly that everything’s a blur. Work has evolved into keeping up and taking advantage of connections, both learning tasks. Thus working is learning. Learning is working.

Learning 41

Learning Predictions Sound Network 41

Jay Cross

APRIL 28, 2012

QUESTION: How do you know learning on the job is 80% informal? Studies find that only 15% of what’s learning in formal workshops shows up as changed behavior on the job. QUESTION: How can we assess the ROI of informal learning? ANSWER: Cost-benefit analysis. But hold it, how to you assess the ROI of formal learning?

Informal Learning 66

Informal Learning Informal Trust ROI 66

Jay Cross

JULY 13, 2010

The article describes how Green Berets, SEALs, and Air Force Special Tactics units learn to do their extraordinary jobs. Bob Morris pointed me toward this article that appeared in Strategy+Business last November: What’s So Special about Special Ops? by Andrew Sobel. The story contains invaluable lessons for corporations.

Simulations 54

Simulations Classroom PowerPoint Behavior 54

Jay Cross

MARCH 8, 2015

That’s the job, right? Granted, it’s impossible to predict the future needs of the business in this volatile world, it’s still troubling that most big-company CLOs don’t feel what they’re doing is adequate to prepare the workforce for the future.

Predictions 36

Predictions Performance Support Enterprise Internet 36

Jay Cross

NOVEMBER 15, 2011

Steve Jobs may have been the last solo leader we’ll ever see. Find new measures of accomplishment for selecting job candidates; grades and most credentials are spurious. .” Social capital is the killer app. Social leadership. The idea that the CEO is running the show is fiction. We’re the boss. There are no secrets.

Privacy 68

Privacy IBM Leadership Outsource 68

Jay Cross

APRIL 6, 2013

Like this: This is not time away from the job. Rather, it’s ramping people up to do a better job. He is currently researching the correlation of psychological well-being and performance on the job. The organization lacks formal performance expectations for leader-led learning: 28 percent. How would you rebut these responses?

Blended Learning 44

Blended Learning Performance Support Coaching Internet 44

Jay Cross

APRIL 28, 2010

When a top chef wants to move to a new job in a particular location, he tells a few chefs, the grapevine spreads the word, and within a week he has several job offers. Then he lands a job as a fry cook. In the book, Bourdain describes starting out as a dishwasher in a restaurant on Cape Cod.

Communities of Practice 41

Communities of Practice Confidentiality Community Job 41

Jay Cross

JULY 31, 2011

Successful leaders know who they are, choose a leadership style that works for them, lead balanced lives, manage time wisely, use informal networks to get things done, express themselves fully and well, reflect on their experience, and have confidence that they can get the job done.

Trust 52

Trust Leadership Coaching Picture 52