IT Training Department Blog

MARCH 16, 2023

In-App Support can be used for consumer-facing software or employee-facing software. There is some overlap in use cases for in-app support, but even for similar use cases, it would be used in very different ways. In-App support gives employees information and help they need when and where they need it.

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Performance Support Support Help Organization 112

Dashe & Thomson

MAY 8, 2011

The Learning Circuits Big Question for May is: How do we need to change in what we do in order to address learning/performance needs that are on-demand? In my opinion, it’s not that providing on-demand learning and performance solutions is a new idea. This month, it is time for me to stop lurking and throw in my two cents.

Social Networks 162

Social Networks Performance Support Blended Learning Wiki 162

Adobe Captivate

JULY 10, 2018

In this article, I outline the significance of Performance Support Tools (PSTs) and how they can boost learning. Why You Should Use Performance Support Tools. Let’s first understand what exactly Performance Support Tools (PSTs) are and why you should invest on them. 10% from formal (structured learning).

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Performance Support Support Performance Tools 45

Integrated Learnings

MAY 16, 2011

One thing that struck me was how often Masie recommended that just-in-time electronic performance support would often meet an organization's needs instead of traditional training. This ties in with thoughts lately that a good bit of online training might better be presented as electronic performance support organized in context.

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Performance Support Masie Support Lectora 212

CLO Magazine

MARCH 30, 2021

Like company-matched retirement funds or any meaningful benefit, education benefits can provide support for recruiting and retention. And, as we will see, they can even directly impact sales and operational performance. If education is the great equalizer, these perks hold much promise for boosting social mobility and equity.

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Knowledge Base Knowledge Benefits Education 99

EI Design

DECEMBER 19, 2016

In this article, I outline the significance of Performance Support Tools (PSTs) and how they can boost learning. Why You Should Use Performance Support Tools. Let’s first understand what exactly Performance Support Tools (PSTs) are and why you should invest on them. 10% from formal (structured learning).

Performance Support 40

Performance Support Performance Support Tools 40

IT Training Department Blog

MARCH 16, 2023

In-App Support can be used for consumer-facing software or employee-facing software. There is some overlap in use cases for in-app support, but even for similar use cases, it would be used in very different ways. In-App support gives employees information and help they need when and where they need it.

Performance Support 52

Performance Support Support Help Organization 52

Living in Learning

JULY 12, 2009

Two reasons: Traditional approaches to learning still fall short on delivering sustained performance. Our design efforts cannot deliver the results we need through shifting creative juices to sizzling, flash-based learning assets – the focus must be on the performer – and in their work context. What is Performer Support?

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Performance Support Agile Support Performance 100

CourseArc

APRIL 28, 2017

All organizations now have the option to track user performance. This information empowers instructors to make any helpful interventions or instructional decisions that may be necessary to support online students, especially if they’re struggling to succeed. Why Is Seeing a Learner’s Progress Useful? Nothing at all!

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Performance Support Compliance Training Performance Analytics 183

CourseArc

MARCH 13, 2020

We are here to assist you in any way we can and want to share some specific supports we are implementing. Due to the anticipated increase in online learning and remote instruction learning, we will be dedicating more resources to ensure that our servers and databases are performing optimally. Use of CourseArc.

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Server Synchronous Asynchronous Performance Support 330

TechSmith Camtasia

AUGUST 10, 2020

A knowledge base is a set of organized information about your product or service that a reader can go through to learn about said product or service or how to solve related problems. Knowledge bases can be aimed at internal or external audiences and can serve different purposes. Ask the right questions. Add images.

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Knowledge Base Knowledge Scanning Write Blog 52

Infopro Learning

MARCH 24, 2023

A checklist should encompass objectives, training chances, and ongoing assessments of one’s performance to monitor progress and pinpoint areas that require enhancement. Workshops and seminars are excellent opportunities to gain new skills, expand one’s knowledge base, and collaborate with other experts in the same sector.

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Leadership Skills Attitudes Gartner 419

IT Training Department Blog

SEPTEMBER 11, 2023

In an ideal world, self-service options like knowledge bases and searchable help would be enough to address most issues. While it’s true that a comprehensive knowledge base is crucial, the key lies in training employees right the first time and educating them on the resources available.

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Diversity Training Help Companies Performance Support 101

ReadyTech

MAY 9, 2018

ReadyTech recently received a letter from a customer, thanking us for our great tech support. The letter complimented our support team’s “responsive, professional and courteous” assistance. We are perfectionists with our classes, and ReadyTech’s support meshes well with that expectation of perfection for our classes.

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Performance Support Support Virtual Teams Customer Service 49

IT Training Department Blog

NOVEMBER 13, 2023

Of course, the DAP won’t eliminate the need entirely for custom eLearning or performance support but it can shoulder most of the training weight. This is a Pendo walkthrough that has the user perform the action. A DAP provides interactive guidance and support that empowers employees to navigate digital tools with ease.

Adoption 110

Adoption Adopt Digital Platform 110

Ontuitive

MARCH 22, 2022

Knowledge sharing also encourages employees to build relationships, collaborate, and connect. Find out how Zeal’s Digital Adoption Platform supports a culture of knowledge sharing by delivering real-time, tailored content that automatically populates as users move through different software platforms.

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Trust Collaboration Culture Knowledge 202

IT Training Department Blog

MARCH 5, 2024

When it comes to creating contextual support in a software application your company is making, you have options. And as organizations navigate the complexities of implementing new software systems, the need for tailored guidance and support has never been more critical. Primary purpose? That means reduced frustration and confusion.

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Software Help Corporate eLearning Player 96

B Online Learning

APRIL 23, 2017

As the continuation for this series of blogs on the how’s and why’s of developing and delivering a good blended learning experience for the learner, we will now delve into the platforms that support the delivery. What functions can an LMS give us to support our blended program? How is the instructor performing.

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Blended Learning Blended LearnFlex LMS 138

eLearning Brothers

APRIL 23, 2018

We were pleased to host our own Jenn Fairbanks, Senior Instructional Designer in a webinar last week discussing Performance Support tools. In the moment of need, who or where do learners turn to get answers to perform the task at hand? Maybe a long, complex search through the company’s knowledge base.

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Performance Support Support Performance Tools 21

Infopro Learning

JANUARY 21, 2021

In this step, it is essential to research the learners’ needs and measure performance gaps. However, training programs that are designed to close specific performance gaps tend to be more successful. We also track changes in employee performance. Step 4: Measurement. Solution Results.

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Knowledge Productivity Product Blended Learning 380

Lambda Solutions

JULY 5, 2023

Grading and feedback: Use the built-in grading tools to assess student performance. Supporting and Engaging Learners: Help and support resources: Create a knowledge base or FAQ section to address common queries and provide self-help resources. Provide timely feedback and comments to promote continuous improvement.

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Moodle Online Learning Guide Effectiveness 130

Web Courseworks

AUGUST 4, 2016

In this Performance Improvement webinar, Andy kicks off the session by giving a list of key terms in the field of Performance Improvement. HPI – Human Performance Improvement. PI CME – Performance Improvement Continuing Medical Education. A FitBit records real world performance data of the individual wearing it.

Performance Support 100

Performance Support Performance eLearning Strategy Strategy 100

E-Learning Provocateur

MAY 13, 2018

So my second building block is an in-house knowledge base. Whether the underlying technology is an intranet, CMS or wiki, again the pedagogical purpose is the same: to provide your people with on-demand access to bespoke content that improves performance. In this way, the training becomes performance oriented.

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Innovation Social Networks Toys Diversity Training 234

Epilogue Systems

JANUARY 11, 2024

A help desk serves as a critical junction between users, employees, or customers and the services or support they require. A help desk is essentially a resource intended for providing information and support related to a company’s or institution’s products and services. But what exactly is it? What is a Help Desk?

Authoring Tools 52

Authoring Tools Job Roles Help 52

Epilogue Systems

JANUARY 11, 2024

A help desk serves as a critical junction between users, employees, or customers and the services or support they require. A help desk is essentially a resource intended for providing information and support related to a company’s or institution’s products and services. But what exactly is it? What is a Help Desk?

Authoring Tools 52

Authoring Tools Job Roles Help 52

Mindflash

JULY 23, 2012

The good news is that this “forgetting” can be overcome if we implement evidence-based interventions, and performance support is an effective intervention that can help people remember what they learned, when they need it, in order to perform. How to Implement Performance Support.

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Performance Support Support Social Networks Wiki 75

Docebo

SEPTEMBER 16, 2020

The quicker they can retain the information they need, the quicker they’ll be able to perform on their end for the business. Improve channel partner performance. Improve performance . It’s not enough to have a knowledge base or library of resources for your customers (although, this is a good start). .

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LMS Organization Case Study Learning Management System 246

Adobe Captivate

MARCH 12, 2018

Content Curation provides an option to support both formal training and more significantly the Performance Support. Additionally, it encourages inclusive learning wherein users can contribute (subject to audit) and continuously enrich and enhance the knowledge base. Identify a dedicated platform for the delivery.

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Adoption Adopt Performance Support Support 40

IT Training Department Blog

AUGUST 3, 2023

Only companies that provide sufficient professional development opportunities for employees will reap the benefits of technology launched to help the business perform better. That’s where a user guide may be a complete waste of time but rather performance support or a short self-paced course is a better option.

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Roles Performance Support Training Train 84

Epilogue Systems

APRIL 3, 2024

This knowledge base helps in standardizing DAP deployment and usage across the organization. Training and Support: Continuous education and support are vital for ensuring that employees are proficient in using DAP tools. Consider the specific digital challenges your organization faces and how a DAP CoE can address them.

Adoption 52

Adoption Adopt Digital Platform 52

IT Training Department Blog

NOVEMBER 2, 2023

When employees are confident and proficient in using the tools and systems they need to perform their jobs, they can work more efficiently and effectively. When employees feel supported by their organization through comprehensive training programs, they’re more likely to feel valued and engaged in their work.

Social Networks 111

Social Networks Technology Companies Custom 111

Paradiso

SEPTEMBER 13, 2023

How Does Custom LMS Development Enhance Business Performance? Enhance employee performance: When your employees improve, so does your business. Enhance employee performance: When your employees improve, so does your business. A comprehensive knowledge base allows for monitoring employee progress.

Association Learning Management System 91

Association Learning Management System LMS Diversity Training Compliance Training 91

eLearning Industry

AUGUST 26, 2020

Modern learning includes Virtual and Augmented Reality, serious games, knowledge bases, expert networks, adaptive learning, chatbots, intelligent coaches, online communities, performance support, and more. Remember when learning data was limited to course registrations, completions, test scores, and survey responses?

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Augmented Reality eLearning Strategy Strategy Score 105

learnWorlds

JANUARY 22, 2024

In this article, we will explore the top-tier platforms that cater specifically to the needs of digital product creators and sellers, offering a comprehensive overview of their features, pricing, support provided, and overall effectiveness weighing their pros and cons, in maximizing sales and reaching target audiences effectively.

Authoring Tools 59

Authoring Tools Platform Digital Productivity 59

Docebo

SEPTEMBER 27, 2016

For example, posting a link to a noteworthy eLearning article or video will give online learners the chance to expand their knowledge base. Survey your learners to identify their performance gaps. Have A Support System In Place. Your eLearning content may be micro, but your support system should be full-scale.

Social Networks 100

Social Networks Performance Support eLearning Strategy Performance 100

TalentLMS

DECEMBER 17, 2014

If there is one thing that fails an eLearning course, it’s the capability to differentiate performance of its learners from pre-course to post-course. For such reasons, it is critical to define the type of improvement you wish to achieve through your eLearning course: Is it information based? Knowledge alone is not enough.

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Performance Support Performance eLearning Strategy eLearning 92

learnWorlds

APRIL 4, 2023

Better employee performance as they enhance vital on-the-job skills. Company growth – employees perform better and are more productive, which reflects in every aspect from the quality of your product or service to customer experience. You can also create a knowledge base with training materials or use shared document storage.

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Guide Authoring Tools Blended Learning LMS 116