Jay Cross

APRIL 20, 2010

In time, the words will migrate into the Working Smarter unbook. Working smarter is the key to sustainability and perpetual improvement. Knowledge work and learning to work smarter are becoming indistinguishable. Workscaping. Introducing Workscapes.

Micro-Learning 46

Micro-Learning Knowledge Worker Attitudes CLO 46

Jay Cross

MARCH 19, 2012

Furthermore, given the increasingly reciprocal nature of knowledge work, they will have to know how to teach. Management needs to support self-learning, not direct it. Workers will also have to be their own instructional designers, selecting the best methods of learning. Each one-teach-one is at the heart of invent-as-you-go learning.

Authoring Tools 46

Authoring Tools CD-ROM Compliance Training DDI 46

Jay Cross

JULY 4, 2009

At the same time, we are shifting into an era in which knowledge work and learning occur where re-engineered business processes collide with a participative and interactive ecology of information flows. One cherished industrial age concept that is proving particularly difficult to let go of is return on investment (ROI).

Social Networks 36

Social Networks Friendfeed Social Network Wiki 36

Jay Cross

JUNE 28, 2009

At the same time, we are shifting into an era in which knowledge work and learning occur where re-engineered business processes collide with a participative and interactive ecology of information flows. The impacts of collaboration-based knowledge work are accelerating.

ROI 66

ROI Social Networks Network Authoring Tools 66

Jay Cross

MARCH 14, 2010

We recently toured a corporate headquarters where staying late at work was prized by managers. In knowledge work, overwork leads to stress and a reduction in cognitive acumen. Time on the job was thought to be correlated with output when the job is tending an assembly line. Executive management.

Business 52

Business Metrics Director Knowledge Worker 52

Jay Cross

JUNE 28, 2011

Working smarter is the key to sustainability and continuous improvement. Knowledge work and learning to work smarter are becoming indistinguishable. The accelerating rate of change in business forces everyone in every organization to make a choice: learn while you work or become obsolete. Workscapes.

Compliance Training 64

Compliance Training Social Media Knowledge Worker Instructional Design 64

Jay Cross

FEBRUARY 12, 2013

Work and learning have merged. Knowledge work has evolved into keeping up and taking advantage of connections. The world of business is undergoing a phase change. Earth-shattering forces snuck up on us when we weren’t looking, shifting major responsibilities from the institution to the individual.

Diversity Training 95

Diversity Training Blended Learning Social Networks Performance Support 95

Jay Cross

DECEMBER 26, 2008

Learnscapes : where informal learning and knowledge work converge. Give workers the resources and challenge them to do what’s required. Rather than give them an extra push, enable them to achieve accountability through transparency not permission. Time is all we have (CLO mag).

Social Networks 36

Social Networks CLO Mash-up Mashups 36