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LinkedIn Guide for Knowledge Workers

Tony Karrer

I do a lot of presentations where one of the topics is how to use LinkedIn more effectively as part of your knowledge work. And I consider knowing how to effectively use LinkedIn to be a core Work Literacy. In most cases, I will ask for a show of hands: How many of you have a LinkedIn Account? Generally 50-70%. How many of you actively use LinkedIn? Generally down to 10%. How many of you get really high value from LinkedIn? - Now down to 2-5% I am continually surprised by this result ( Getting Value from LinkedIn ). Browse eLearning Content

Personal Learning Knowledge Work Environment

Tony Karrer

world that included a post by Bill Ives - Managing Personal Knowledge: Setting a Foundation for Transformation? adoption is getting folks to manage their personal knowledge and adopt practices like blogging for personal knowledge management (PKM) and personal learning. What this has come to make me realize is that for the vast majority of knowledge workers (including myself), there should be no separation between my Personal Learning Environment (PLE), my Personal Knowledge Management system, and my day-to-day set of tools that enhance my knowledge worker productivity.

Social Media for Knowledge Workers

Tony Karrer

tools to improve your performance as a knowledge worker. This was a major reason that I started down the path with Work Literacy. That said, I thought it would be worthwhile for me to collect a few of the resources that provide good starting points that can help Knowledge Workers improve their performance using Social Media. Last week I had a presentation around using Social Media and Web 2.0 One of the questions that always comes up is: How do I find more information to help me get started? The answer is that this information is a bit hard to come by.

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PWLE Not PLE - Knowledge Work Not Separate from Learning

Tony Karrer

But, too much structure is not going to work. I mentioned quite a while ago (in Personal Work and Learning Environments (PWLE) - More Discussion and Personal Work and Learning Environments ) that: Knowledge work is not separate from learning. Yes, there are times that Knowledge Workers will step away from day-to-day activities to go do developmental learning activities that may not be directly related to their day-to-day knowledge work. concepts and technologies (mashups, widgets, aggregation, OpenID, RSS, etc.)

Concept Worker

Tony Karrer

But then he describes how we've really moved on past that to a new age where the dominant value for most organizations are created by high-end knowledge workers working on concepts. But, I actually think we should be focused on the emphasis on the type of knowledge work and the type of workers. The person in the call center does quite a bit of routine knowledge work. They will occasionally encounter unusual situations and then need to do more conceptual knowledge work. He calls them creators and empathizers. In other words.

Formal Learning All the Way.Baby

Kapp Notes

The processes have been formalized, in knowledge work, many of the processes are formalized. We like to think knowledge workers spend all day "problem-solving" but in reality they spend all day finding out what procedure should be followed in what situation. Tags: simulations Learning at Work Education There has been a lot of talk about formal vs. informal learning in the educational blogosphere and when it comes right down to it, formal learning is the most effective. Here's why. The training is all formalized. Or discussed it in a chat room?

Seven Things I Learned This Year

Tony Karrer

What I wrote more about in 2010 than past years: Text-to-Speech (8) OCW (3) SharePoint (8) eLearning Strategy (16) eLearning Tools (34) Corporate eLearning (18) Knowledge Worker (8) Authoring Tools (8) Voice (15) Knowledge Work (4) Captivate (11) Adobe Captivate (6) Enterprise 2.0 (6) Over the past few years, I spend part of December going back through my blog to recap a bit of what some of the key things I’ve learned over the course of the year. I’ve been doing this the past few years, for example: Learned about Learning in 2009. Instead, Joel would write it up.

Wearables in manufacturing training situations

Spark Your Interest

I’m curious about this segment, as the majority of applications that are shown for wearables are typically busy professionals who need a watch because they can’t even take the time to look at their phone, but here’s a lot of different types of work out there, and yet the emphasis is often on the knowledge worker. There are things about manufacturing work that sets it apart from knowledge work. Physically demanding work. Involves repetitive work. This is part 3 of my series exploring wearables in training and development.

Study: Enhanced Employee Development Needed in 2013

CLO Magazine

Employees must work differently to survive where frequent organizational change, knowledge work and increased collaboration are the norm. To thrive under these conditions, employees must be immune to the complexities of change, willing to collaborate with a broad range of individuals and be able to apply sound judgment in increasingly knowledge-based roles. • Reorient Managers to Guide and Empower Knowledge Workers : Focus managers on removing complications that arise in a less routine, more ambiguous work environment. Arlington, Va.

Taking Stock and Making Choices: Working from home and other such stuff

ID Reflections

Mostly, business as usual at work and crisis situations at home took my time and attention. Because I love what I do (and I am hugely fortunate in that sense), it’s very easy to let my work consume me and my time. Much has been written about priorities and work life balance — especially for women. To be connected to colleagues and co-workers, be in office as much as possible. To strike a work-life balance, work from home as much as possible (most of the time). This taught me a few things about work, technology and myself. You name it. Immensely!

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Observations of a Critical Theory newbie

E-Learning Provocateur

It’s human nature to accept knowledge that’s universally propagated. In his thought-provoking paper Critical Theory: Ideology Critique and the Myths of E-Learning , Dr Norm Friesen maintains: “The central argument of critical theory is that all knowledge, even the most scientific or ‘commonsensical,’ is historical and broadly political in nature.

Adaptive Thinking, Deliberate Practice, and Complexity

ID Reflections

Work vs play : Characteristically, deliberate practice feels more like work and is more effortful than casual performance. Now the question remains, how will this help knowledge workers deal with complex and chaotic challenges that are unprecedented? In today’s workplace where Knowledge Work is characterized by: Complexity Ambiguity Novelty Diversity (of opinions, people, issues, domains, technology, etc.) Adaptive Thinking is a behavior. Source: Think Like a Commander.PDF) I discussed the need for Adaptive Thinking in this earlier post as well.

The 70:20:10 Model – Today, Tomorrow & Beyond

Learnnovators

He also knows ‘what works’ in the world of strategic talent. Charles: I see these shifts in learning as being driven not only by re-thinking the process of learning and development and by emerging technologies, but also by fundamental changes in the world of work. Factors such as changing organisational structures and evolving work practices are important drivers. Jobs are changing where there is a clear move from role-based work to task-based work, less transactional work and more work that requires decision-making and dealing with ambiguity.

Using SharePoint

Tony Karrer

Using SharePoint before, during and after courses This typically takes the form of sharing best practices, code examples, templates, links; posting announcements; having discussions; showing calendar items; supporting student profiles; supporting student project work; sharing notes, documents; providing course content. The reality is that what we did on the Work Literacy course or what I did for my Collaborative Learning Course could easily be supported by the various types of web parts within SharePoint. I've been having fabulous conversations about using SharePoint.

Working Smarter eFieldbook $12

Jay Cross

Working smarter is the key to sustainability and continuous improvement. Knowledge work and learning to work smarter are becoming indistinguishable. The accelerating rate of change in business forces everyone in every organization to make a choice: learn while you work or become obsolete. The infrastructure for working smarter is called a workscape.

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Productivity advice from the sage

Jay Cross

Peter Drucker’s six factors for knowledge worker productivity are core principles for designing learnscapes. Knowledge worker productivity demands that we ask the question: “What is the task?&#. It demands that we impose the responsibility for productivity on the individual knowledge workers themselves. Knowledge workers have to manage themselves. Continuing innovation has to be part of the work, the task and the responsibility of knowledge workers. Quality is at least as important. Thriving? Culturing?

ASTD TechKnowledge

Tony Karrer

Session Hopping a Practical Guide General Session - New Work Literacies and E-Learning 2.0 These changes are continuously transforming the landscape for knowledge work. The results are in, and most knowledge workers are struggling to adapt to new forms of work and learning. In this keynote, Dr. Tony Karrer will look at the transformation of knowledge work into concept work and the implications for the roles and responsibilities of learning professionals. We will look over the shoulder of a modern knowledge worker using e-learning 2.0

Needed Skills for New Media

Tony Karrer

not to mention in a world of Google as the interface to knowledge - what new skills, techniques and tools do we need? Knowledge Work - the ability to search for, synthesize, and disseminate information as part of work processes that captures personal value, builds network, and collects appropriate feedback Would it be fair to say that we have a responsibility to build these skills in ourselves? I saw Henry Jenkins speak at the eLearningGuild's Annual Gathering and I must confess that I was a bit critical. And help build these skills in others? is all about

Workplace Productivity

Tony Karrer

One of the favorite quotes I used to use during presentations was Drucker - The most important contribution of management in the 21st century will be to increase knowledge-worker productivity. This is a big reason that I started Work Literacy. I firmly believe that all management and workplace learning professionals need to be constantly looking at how we can improve the performance of knowledge workers. However, when we look at concept workers, workplace productivity seems to be a fairly limiting phrase. It seems to be equated with activity.

2009 Top Posts and Topics

Tony Karrer

Discussion Forums for Knowledge Sharing at Capital City Bank eLearning Portal Integration Data Driven Notable Topics for 2009 Work Skills and Knowledge Work Work Skills Keeping Up? Twitter as Personal Learning and Work Tool Tool Set 2009 Knowledge Work Types LinkedIn Guide for Knowledge Workers SharePoint Using SharePoint SharePoint Examples SharePoint Fear and Loathing by Learning Professionals 12 eLearning Predictions for 2009 Long Tail Long Tail Blogging is Dying? But for now, let me just focus on my Best of 2009.

Workscaping, part 1 of n

Jay Cross

In time, the words will migrate into the Working Smarter unbook. Working smarter is the key to sustainability and perpetual improvement. Knowledge work and learning to work smarter are becoming indistinguishable. The accelerating rate of change in business forces everyone in every organization to make a choice: learn while you work or become obsolete.

Evaluating Performance of Concept Workers

Tony Karrer

I've recently been talking to people about evaluating performance of Concept Workers. Evaluating concept worker performance is an interesting challenge: No right answer - Most often there is no single right answer. Evaluator knowledge limit - In most cases, the person doing the performance evaluation knows less about the subject that the performer. Is my answer reasonable?

Share Best Practices - Patterns

Tony Karrer

What works in my marriage won't necessarily work in -- and may even damage -- yours. The comments are also interesting but focus primarily on the word "best" vs. "leading" or "better" … overall the suggestion was to be very careful about assuming because something works in one situation it will work in others. This really rings true to me.

LearnTrends: Microlearning

Experiencing eLearning

Microlearning – the learning that results from “micro” content published in short form and limited by the software and devices used to view it – offers alternatives to traditional development methods for workers who deal with web-based information as part of their job. Specifically focusing on OTJ skills & knowledge. From a 2008 microlearning conference “There is a need and pressure to learn continually due to rapid change in society and the economy…Knowledge gaps are widening.&#. Focused on knowledge workers–people who use digital info in their jobs.

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Horizontal Learning

Tony Karrer

However, knowledge workers and learners are adopting other work and learning techniques and tools because they support knowledge work and learning AND because they are incredibly easy to use, thus, the adoption hurdle is low (see Adoption of Web 2.0 Interesting post. Horizontal technologies for learning. In the eLearning sector many vendors have created eLearning solutions primarily for educational institutions. These technologies are supposedly designed for learning but that is not true. These technologies are institution-centric and vertical by nature.

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Tapping the Social Grid - Free Webinar

Tony Karrer

Tapping the Social Grid Date: Friday, February 27th Time: 9 - 10 am PACIFIC, Noon - 1 pm EASTERN Register Here Over the past 20 years, knowledge work has been transformed by the explosion of information sources and information flow. This has caused fairly radical changes in core work tools and methods. A social grid has formed that provides concept workers new work methods. It allows a worker to get help on particular concept work tasks by crowdsourcing in the small - tapping into the social grid for assistance. and Ph.D. in Computer Science.

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Learned about Learning in 2009

Tony Karrer

It’s always fun at the end of the year to go back and take a look at what you’ve been working on, what you’ve learned during the year. Knowledge Work Skills / Work Literacy Having realized in 2007 that there's a very important Knowledge Worker Skill Gap , I felt the need in 2008 to find ways to help knowledge workers and organizations build skills like Leveraging Networks , Network Feedback , Finding Expertise , Using Social Media to Find Answers to Questions , Learning through Conversation and searching, scanning, etc. Work Event?

ASTD Follow-Up

Tony Karrer

Last week at ASTD TechKnowledge , I did a keynote on Work Literacy and eLearning 2.0, Improve your Work Literacy I would highly encourage going through the recent series of posts all about Tools and Methods for Work and Learning : Work Skills Keeping Up Top-Down Strategy Better Memory Information Radar Processing Link Pages Network Learning Collaboration Twitter as Personal Work and Learning Tool Search Browser Short Cuts Work Skills Workshop Keynote Links I mentioned in Twitter Conference Ideas that I was sending messages and links during the keynote.

New Work and New Work Skills

Clark Quinn

really was all about new work skills - skills we should be learning. Actually, it's also about the fact that there's not really new work as much as there is new work skills. Work Skills Changing Most of us who used to use these things know somewhat know that they really aren't in use anymore. In presentations, I often will cite this as an example of the kinds of changes in work skills that have occurred and are constantly occurring. A big part of education is learning how to do research and really that's where you learn the foundations of knowledge work.

Work Skills Keeping Up?

Tony Karrer

In New Work and New Work Skills , I discuss the fact that most of us have not participated in formal learning since college on foundational knowledge work skills - especially metacognitive skills. A lot of people who are concept workers use Google every day and have no idea that the ~ operator even exists. But, the fact that concept workers claim in surveys to be above average in their search skills but they don't incorporate these operators tells me that there's a gap. Our work skills cannot sit still. Sure they can get along without it.

Top 100 eLearning Items

Tony Karrer

Mathemagenic " PhD conclusions in a thousand words: blogging practices of knowledge workers Web 2.0 Using eLearning Learning , I thought it would be interesting to go look what it thinks are some of the top items of all time. Learning 2.0 - The Things How we read online. - Tools Collaborative Learning Using Web 2.0 Tools - A Summary PR 2.0: Applications in Learning Rethinking Learning Styles Understanding E-Learning 2.0 Try Before You Buy Tools Used Better Conferences - Response Needed Roles in CoP's The science of learning Learning 2.0 Browse eLearning Content

2008 2009

Tony Karrer

Strategy (15) PWLE Not PLE - Knowledge Work Not Separate from Learning (15) Corporate Social Bookmarking Tools (14) Corporate Learning Long Tail and Attention Crisis (13) Test SCORM Courses with an LMS (13) 90-9-1 Rule aka 1% Rule in Collaborative Environments (13) Social Conference Tools - Expect Poor Results (13) Instruction eLearning 2.0 26) Web 2.0 I use it a little bit. world.

Conversation Learning

Clark Quinn

One of the questions being raised this week in the free, online course Work Literacy: Web 2.0 To me, this is a critical part of The New Skills for knowledge workers. And what I often cite as the biggest change in knowledge work skills over the past 20 years is the change in access to people. In these cases, a new kind of conversation, distributed work is required. As a side note, the Work Literacy browse search feature worked great for me today. for Learning Professionals is how social networks impact personal learning.

Ten Predictions for eLearning 2008

Tony Karrer

Unfortunately, you can ask all you want, you will still be doing a lot of work with LMS products this year. Prediction #10 => Knowledge Worker Skills - Just Beginning in 2008, Big in 2009 The discussion of knowledge work skills is going to be BIG. The Big Question this month are Predictions for Learning in 2008. Here are my predictions, but realistically they are more about trends in eLearning and eLearning Software. Prediction #1 => eLearning 2.0 - Increasing Pressure It's safe to predict that you'll be hearing more and more about eLearning 2.0 during 2008.