Jay Cross's Informal Learning

JUNE 25, 2010

David has been a major influence on my views of knowledge management. The Gurteen Knowledge-Letter is a free monthly e-mail based KM newsletter for Knowledge Workers. If the topic interests you, sign up for his newsletter.

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KM Knowledge Newsletter Knowledge Worker 40

Jay Cross's Informal Learning

JANUARY 2, 2010

This book relates the stories of how more than a dozen firms are using informal learning to: Increase sales by Google-izing product knowledge. Improve knowledge worker productivity 20% – 30%. Help workers learn to learn for sustainable competitive advantage. Chapter Three , Show Me the Money.

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Informal Learning Sales Informal Knowledge Worker 36

Jay Cross's Informal Learning

FEBRUARY 2, 2009

One survey has shown that self-directed learning is three times more important in helping knowledge workers become proficient on the job than company-provided training. At its core, it is about recognizing the capabilities of employees, not only to get the job done but to work towards becoming the best they can be.

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Knowledge Worker Communities of Practice Performance Support Reference 36

Jay Cross's Informal Learning

MARCH 31, 2009

In a knowledge era, workers are the means of production. Knowledge workers do their best when challenged to figure things out for themselves. When information abounds, peers take over. To prosper in this world, forget command and control. Encourage bottom-up peer production.

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Internet Culture Long Tail Instant Messaging 47

Jay Cross's Informal Learning

JANUARY 24, 2010

It’s based on the assumption that an elite can figure out what workers need to know, package it as explicit data, and serve it up in a database. Most of the knowledge workers seek is tacit and beyond the reach of databased systems. Traditional, top-down KM has failed over and over again.

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Social Networks CLO KM Movie 89

Jay Cross's Informal Learning

JANUARY 10, 2009

In the Age of Networks, customers can vanish and knowledge workers cross the chasm in the blink of an eye. Half of a high-school grads lack the fundamental skills required of an entry-level knowledge worker. Workers are learners, and learners are workers. Today, all knowledge workers are free agents.

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Authoring Tools Network Corporate eLearning Compliance Training 57

Jay Cross's Informal Learning

DECEMBER 17, 2008

A superlative industrial worker was 25% more productive than average. An exemplary knowledge worker can be 200x more productive than average. Knowledge work has so many options that there’s always a better way to do a job; learning stretches minds to cope with new situations. The world is no longer predictable.

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Knowledge Worker Learning Performance Support Cognitive 57