Jay Cross's Informal Learning

JUNE 25, 2010

David’s site also provides reviews of KM books, biographies of thought leaders, and more. David has been a major influence on my views of knowledge management. The Gurteen Knowledge-Letter is a free monthly e-mail based KM newsletter for Knowledge Workers. It’s my primary KM reference site.

KM 40

KM Knowledge Newsletter Knowledge Worker 40

Jay Cross's Informal Learning

FEBRUARY 2, 2009

“Empowering individuals to learn through discovery how to lead from their strengths is a major fulcrum for my work,” says Cross, who has written extensively on the subject of self-directed and informal learning and its increasing relevance and effectiveness — as compared to company-provided training — in today’s knowledge economy.

Knowledge Worker 36

Knowledge Worker Communities of Practice Performance Support Reference 36

Jay Cross's Informal Learning

MARCH 31, 2009

In a knowledge era, workers are the means of production. Knowledge workers do their best when challenged to figure things out for themselves. In the old days, a highly proficient worker might outperform the average by 20 or 30 percent. When information abounds, peers take over. Encourage bottom-up peer production.

Internet 47

Internet Culture Long Tail Instant Messaging 47

Jay Cross's Informal Learning

JANUARY 10, 2009

In the Age of Networks, customers can vanish and knowledge workers cross the chasm in the blink of an eye. It’s not as if the monolithic TimeWarnerMicrosoftCisco Consortium is going to provide all the entertainment, training, phone calls, and news you’ll ever need. Workers are learners, and learners are workers.

Authoring Tools 57

Authoring Tools Network Corporate eLearning Compliance Training 57

Jay Cross's Informal Learning

JULY 17, 2010

If workers produced one widget an hour, paying by the hour was equivalent to paying by the widget. For the knowledge worker, time on the job often is unrelated to output. Now visualize the workflow of a creative knowledge worker: nothing, nothing, nothing, nothing, flash of brilliance, nothing, nothing, nothing.

Knowledge Worker 43

Knowledge Worker Flash Internet Engineering 43