Skilful Minds

SEPTEMBER 28, 2011

There is nothing like an exception to the way things are done to highlight the need to increase knowledge sharing, especially if the exception is one instance of a pattern that results in bad experiences for customers. As Jay Cross recently noted, people learning at work rely on social, or informal learning, around 80% of the time.

Social 70

Social Pattern Enterprise Social Learning 70

Skilful Minds

AUGUST 10, 2009

It also means that the knowledge created through non-formal learning (whether mentored, self-directed, or accomplished in collaboration with others), or informal learning taken on its own, becomes a resource in developing new formal learning content.

Enterprise 2.0 49

Enterprise 2.0 Social eLearning 2.0 Business 49

Skilful Minds

JANUARY 31, 2013

In Social is the plural of personal JP Rangaswami contends that institutional innovation is required to achieve the potential that social software offers organizations in general, and for-profit companies in particular. JP's voice is one of several important contributions to current thinking about innovation.

Innovation 52

Innovation Social Software Design Voice 52

Skilful Minds

APRIL 25, 2011

There is a lot, actually a whole lot, of buzz over the past year about the gamification of business, specifically marketing, training, customer service. Much of it misses the simple point that it is the experience with it, the playfulness of it, that makes a game.

Gamification 48

Gamification Customer Service Score Games 48