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Facilitating Knowledge Work #wolweek

Clark Quinn

In the course of some work with a social business agency, was wondering how to represent the notion of facilitating continual innovation. This representation emerged from my cogitations, and while it’s not quite right, I thought I’d share it as part of Work Out Loud week. And yes, I’m really stretching to keep the alliteration of the R’s.

Personal Learning Knowledge Work Environment

Tony Karrer

world that included a post by Bill Ives - Managing Personal Knowledge: Setting a Foundation for Transformation? adoption is getting folks to manage their personal knowledge and adopt practices like blogging for personal knowledge management (PKM) and personal learning. What this has come to make me realize is that for the vast majority of knowledge workers (including myself), there should be no separation between my Personal Learning Environment (PLE), my Personal Knowledge Management system, and my day-to-day set of tools that enhance my knowledge worker productivity.

PWLE Not PLE - Knowledge Work Not Separate from Learning

Tony Karrer

But, too much structure is not going to work. I mentioned quite a while ago (in Personal Work and Learning Environments (PWLE) - More Discussion and Personal Work and Learning Environments ) that: Knowledge work is not separate from learning. Yes, there are times that Knowledge Workers will step away from day-to-day activities to go do developmental learning activities that may not be directly related to their day-to-day knowledge work. concepts and technologies (mashups, widgets, aggregation, OpenID, RSS, etc.) But that's the exception.

Knowledge Work Types

Tony Karrer

Several people have asked for some clarification on my definition of Concept Work and Concept Workers. To help clarify this and to begin thinking through implications for Work Literacy Skills , I went back through a couple of different sources. Thomas Davenport classifies Knowledge Work Types in Thinking for a Living: How to Get Better Performances And Results from Knowledge Workers using a variety of classifications. One was based on the complexity of the work. Work that requires greater interpretation/judgment vs. work that is relatively routine.

The reality of knowledge work

The Learning Circuits

So I spent an hour doing knowledge work. I installed a wireless home network this weekend, and it was a lot harder than I thought it should have been (three XP computers and a TiVo with new Linksys wireless stuff). I spent over an hour going online, Googling user groups, until I got what I needed to configure everything. The experience was similar to when I got a wide screen television, and had to change not just the user settings, but the accessed-only-by-secret-code factory settings. The fussy, brittle, politically correct, theorist side of me was indignant at both activities.

Social Learning in the Workplace 1

The E-Learning Curve

I believe that workplace learning is intimately bound within the organisational context: knowledge workers innovate solutions to real-world problems. Tags: e-learning knowledge work Social Constructivism social learning Vygotky workplace learning Social Learning in the Workplace 1 is a post from: E-Learning Curve Blog.

Observations of a Critical Theory newbie

E-Learning Provocateur

It’s human nature to accept knowledge that’s universally propagated. In his thought-provoking paper Critical Theory: Ideology Critique and the Myths of E-Learning , Dr Norm Friesen maintains: “The central argument of critical theory is that all knowledge, even the most scientific or ‘commonsensical,’ is historical and broadly political in nature.

Taking Stock and Making Choices: Working from home and other such stuff

ID Reflections

Mostly, business as usual at work and crisis situations at home took my time and attention. Because I love what I do (and I am hugely fortunate in that sense), it’s very easy to let my work consume me and my time. Much has been written about priorities and work life balance — especially for women. To strike a work-life balance, work from home as much as possible (most of the time). This taught me a few things about work, technology and myself. Work —complex knowledge work requires solitude as well as collaboration. You name it.

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Social Media for Knowledge Workers

Tony Karrer

tools to improve your performance as a knowledge worker. This was a major reason that I started down the path with Work Literacy. That said, I thought it would be worthwhile for me to collect a few of the resources that provide good starting points that can help Knowledge Workers improve their performance using Social Media. Last week I had a presentation around using Social Media and Web 2.0 One of the questions that always comes up is: How do I find more information to help me get started? The answer is that this information is a bit hard to come by. eLearning Technology.

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What to Expect from Learning and Development in 2017

CLO Magazine

With the growing prioritization of competency-based learning, companies can expect more employees in the future to arrive at work with greater variances in their preparedness. Unfortunately, because knowledge work is difficult to measure and reward fairly, “gurus will continue to propose variations on an old theme.”. Human resources will look closer to home for new talent.

The Best of Times, The Worst of Times: opportunities and challenges for the L&D profession

Performance Learning Productivity

Rethink what’s gone before and adapt to change, or keep on doing what’s always been done in the hope beyond hope that it will work. This is all very positive, and an apparent validation of the existing work L&D departments are carrying out. In other words the majority of line leaders would actively discourage their colleagues from working with the L&D department. n(d)s?t/

L&D Value

Clark Quinn

What I suggested as a response to her question was that individuals and communities would take over responsibility for learning, and work to create environments to support a richer variety of learning. The ability to execute optimally is being increasingly outsourced, as my colleague Harold Jarche aptly points out, and the only real value in the organization is going to come from the knowledge work, the important decisions, that will come from people. And P&D should be the ones who understand how people think, work, and learn, and support that. Together.

The Importance of Being Agile in a VUCA World

ID Reflections

We are well aware that to survive and thrive in the VUCA world, we need to be agile in all respects – in learning, towards change, regarding work as well as life. However, during my tenure at ThoughtWorks , I learned and realized that “being agile” is a philosophy, a way of working and living, that is going to determine whether we survive and thrive or fade into oblivion in this VUCA world.

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Social Media Learning: how to integrate intellectual, working and human capital…

Origin Learning

Organizations globally, irrespective of size, are concentrating on how to connect intellectual (knowledge), working (money), and human (talent) capital effectively so that efficiency drives growth and brings in economic gains to the stakeholders. “Breakneck speed” is a term that can best describe the explosion of data and information in the current digitally-disruptive era. link].

Study: Enhanced Employee Development Needed in 2013

CLO Magazine

Employees must work differently to survive where frequent organizational change, knowledge work and increased collaboration are the norm. To thrive under these conditions, employees must be immune to the complexities of change, willing to collaborate with a broad range of individuals and be able to apply sound judgment in increasingly knowledge-based roles. • Reorient Managers to Guide and Empower Knowledge Workers : Focus managers on removing complications that arise in a less routine, more ambiguous work environment. Arlington, Va. — Dec.

More Curious Learning

Learning Rebels

First we need to know our stuff, build our knowledge, work up a curiosity and not accept myths as truths – let’s take Learning Styles as an example; find research, find data, read the whitepapers, and draw your own conclusions. We take the easy path as assume tribal knowledge must be correct, it’s easier to believe the talking points than actually read the story.

Concept Worker

Tony Karrer

But then he describes how we've really moved on past that to a new age where the dominant value for most organizations are created by high-end knowledge workers working on concepts. But, I actually think we should be focused on the emphasis on the type of knowledge work and the type of workers. Concept Work and Concept Worker I've often been a little bothered by the fact that we categorize the a person working in a call center handling customer service requests in the same category as an engineer working in R&D - they are both called knowledge workers.

Formal Learning All the Way.Baby

Kapp Notes

The processes have been formalized, in knowledge work, many of the processes are formalized. We like to think knowledge workers spend all day "problem-solving" but in reality they spend all day finding out what procedure should be followed in what situation. Tags: simulations Learning at Work Education There has been a lot of talk about formal vs. informal learning in the educational blogosphere and when it comes right down to it, formal learning is the most effective. Here's why. The training is all formalized. Or discussed it in a chat room?

Wearables in manufacturing training situations

Spark Your Interest

I’m curious about this segment, as the majority of applications that are shown for wearables are typically busy professionals who need a watch because they can’t even take the time to look at their phone, but here’s a lot of different types of work out there, and yet the emphasis is often on the knowledge worker. There are things about manufacturing work that sets it apart from knowledge work. Physically demanding work. Involves repetitive work. This is part 3 of my series exploring wearables in training and development.

M-learning: What's the big deal?

Clive on Learning

Another consideration is that more than half the working population do not sit at a desk looking at a computer for most of the day. As Clark says in the summary of the eLearning Guild report: "Mobile learning isn’t about courses, but about using personal digital devices to assist us in performing knowledge work wherever and whenever.” Just released is the eLearning Guild’s new report, Mobile Learning: The Time Is Now , put together by Clark Quinn, who really knows his stuff on this topic. If Clark says the time is now, it probably is. I don’t know, perhaps it is.

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Deeper eLearning Design: Part 6 – Putting It All Together

Learnnovators

The goal of this series is to build upon good implementations of instructional design, and go deeper into the nuances of what makes learning really work. This is then fleshed out with a combination of conversations with a SME and/or a suite of documents and presentations that constitute subject matter knowledge. What this means in practice is we work in teams, developing core elements in conjunction with stakeholders, in tight cycles, testing and elaborating. When people work together the output is better (particularly if you have the right culture and process).

Learned vs. Learners

ID Reflections

It is now common knowledge that an organization’s ability to innovate is its competitive edge in today’s economy. According to Wikipedia (2007) “…an expert, more generally, is a person with extensive knowledge or ability in a particular area of study.” ~ Building Expertise , Ruth Clark Today, we need experts and in more diverse areas than we even know. This worked wonderfully (when the world was stable and work was routine) till it didn’t anymore. More importantly, are those the kind of work that will provide us with the indispensable competitive edge? My Aha!

Knowledge and Learning In The News - 4/4/05

Big Dog, Little Dog

The Invisibility of Knowledge Work. In the digital world, bringing visibility to the process of knowledge work is the first step in making it more effective. Continuous Improvement -- Just-In-Time Training. Manufacturers can't afford to waste time or money on non-value-added training

How Elearning can Solve Restaurant Training Challenges

Learnkit

A proper training program ensures that all employees have knowledge required to perform and excel in their roles. With guests constantly coming in and out, it seems like work is non-stop and opportunities to teach are non existent. With an overwhelming amount of new information to study it can be difficult to know where to start and how to retain all the new knowledge.

Shifting sands

Learning with e's

Such approaches to pedagogy were rooted in the behaviourist model of psychology that privileged expert knowledge and formalised its transmission to novices. However, society moved on, the world of work changed, and the industrialised processes were replaced by knowledge working. I have been blogging, writing and talking about our digital learning futures for some time.

Dilbert Warns Me About Work Literacy

Tony Karrer

Should the following Dilbert worry me about Work Literacy? Much of the idea of Work Literacy is to help people who need to keep up with how technology impacts knowledge work. Subscribe to the Best of eLearning Learning for updates from this blog and other eLearning blogs

The Tale of Two Cultures

Jay Cross

I am going to use the concept to describe two different sorts of knowledge and the different way we learn them. #1 1 is intuitive knowledge and #2 is logical knowledge. Intuitive knowledge. Intuitive knowledge is what Nobel laureate Daniel Kahneman describes in Thinking Fast and Slow as System 1. Intuitive knowledge works with patterns; it knows no words.

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50 suggestions for implementing 70-20-10

Jay Cross

Sharing 50 suggestions on putting 70-20-10 to work has consumed five posts spread over two months. Knowledge work has evolved into keeping up and taking advantage of connections. Replacing today’s haphazard approaches with systematic, enlightened management accelerates the development of future workers and gets the entireorganization working smarter. Learning is social.

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Knowledge and Learning In The News - 12/29/2005

Big Dog, Little Dog

I also had a chat a few days ago with a Wall Street Journal reporter who is researching an article on knowledge worker productivity. I said yes, and mouthed the old Peter Drucker chestnut that "making knowledge work productive is the greatest economic challenge of this century." Workforce Unprepared for Knowledge Economy, Author Warns - Heartland Institute. Knowledge Management - Creating A Sustainable Yellow Pages System. Wikis: Enabling Effective Knowledge Sharing Across the Organization - Intelligent Enterprise. Was Drucker Wrong? - Tom Davenport.

Seven Things I Learned This Year

Tony Karrer

What I wrote more about in 2010 than past years: Text-to-Speech (8) OCW (3) SharePoint (8) eLearning Strategy (16) eLearning Tools (34) Corporate eLearning (18) Knowledge Worker (8) Authoring Tools (8) Voice (15) Knowledge Work (4) Captivate (11) Adobe Captivate (6) Enterprise 2.0 (6) Over the past few years, I spend part of December going back through my blog to recap a bit of what some of the key things I’ve learned over the course of the year. I’ve been doing this the past few years, for example: Learned about Learning in 2009. Instead, Joel would write it up.

Knowledge and Learning In The News - 10/30/2005

Big Dog, Little Dog

What exactly is the role of podcasting in knowledge work? Tags: Knowledge Podcasting. Free Mind Mapping Software. Open Source mind mapping tool. About mind maps. Tag: mindmap. Review: Everything Bad is Good for You - Slashdot. In, Everything Bad Is Good For You , Steven Johnson tries to convince the reader that video games, television and the Internet are good for us, despite critics who talk about "vast Wastelands" and "infantilized societies". Tag: Everything Bad is Good for You. Denham Grey. Re-appraising Emotional Intelligence - Training Journal. Does EI really exist?

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Adaptive Thinking, Deliberate Practice, and Complexity

ID Reflections

Work vs play : Characteristically, deliberate practice feels more like work and is more effortful than casual performance. Now the question remains, how will this help knowledge workers deal with complex and chaotic challenges that are unprecedented? In today’s workplace where Knowledge Work is characterized by: Complexity Ambiguity Novelty Diversity (of opinions, people, issues, domains, technology, etc.) Adaptive Thinking is a behavior. Source: Think Like a Commander.PDF) I discussed the need for Adaptive Thinking in this earlier post as well.

50 suggestions for implementing 70-20-10

Jay Cross

Replacing today’s haphazard approaches with systematic, enlightened management accelerates the development of future workers and gets the entire organization working smarter. Convergence of work and learning. Work and learning have merged. Knowledge work has evolved into keeping up and taking advantage of connections. 50 suggestions for implementing 70-20-10.

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Slow Learning – #change11

Clark Quinn

Our formal learning approaches too often don’t follow how our brains really work. It’s part of what my colleague Harold Jarche talks about when saying “work is learning and learning is work”, the notion that as organizations start empowering workers to adapt to the increasing complexity, there will be no difference between work and learning, and we’ll have to move away from the ‘event’ model of learning and start integrating learning more closely into our activities. In short, all of this is in conflict with how the human brain works! Work Learning Research.