Lars is Learning

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How to roll out knowledge to contact centres

Lars is Learning

Lars Hyland outlines ways in which technology can improve knowledge, learning and communication in the pressurised environment of the contact centre. Tags: onboarding online learning e-learning contact centres knowledge social media performance support elearning.

Knowledge 100
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Knowledge Loses Its Luster

Lars is Learning

Here in the UK, the sunday papers tend to be a much of a muchness, preferring quantity over quality. An unending volume of supplements and junk inserts hardly send out the right environmental message.

Knowledge 100
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12 years of your life for 4 years of knowledge - a good deal?

Lars is Learning

Michael Feldstein has written a thought-provoking post on Xplana.com which "provides direct-to-student productivity tools that enhance the student learning experience". The economic climate and availability of access.

Knowledge 147
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Memes, genes and by Jove, the future of learning

Lars is Learning

Dutch biologist Gerard Jagers op Akkerhuis from Radboud University Nijmegen predicts that the next the next step in evolution will lead to a life form in which the transfer of the blueprint by means of genes is replaced with the transfer of knowledge and collective experience by so-called ‘memes’. In turn, the.

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KnowHow to KnowNow

Lars is Learning

KnowHow meant retaining knowledge in your head so you could apply it at some undefined point in time in the future. What a difference one letter change makes to that old term “knowhow”.

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One Page Guides - Quality over Quantity

Lars is Learning

Tim Davies has produced some great examples of how small, targeted and (crucially) well designed resources can be highly effective in learning. As Brent Schenkler comments: "I'm certain it did not take ANY ISD knowledge to create these. But I'm certain MANY.

Wiki 100
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Our plastic brain - a game of give and take?

Lars is Learning

This is clearly at the heart of the learning process but also shows itself in the remarkable ability to move and redevelop brain function in the event of injury or damage. Indeed, as we specialise and become experts in a specific skill or knowledge area, then the brain area used.

Brain 100