But is there other research or examples that help define the link between employee engagement and customer satisfaction? In my home province no less, research from British Columbia Stats also demonstrates my point as well. In BC, they specifically set out to determine what impact employee engagement has on customer satisfaction through research conducted within their Public Sector Service Value Chain model. ll admit that I’m a bit of a research nut, perusing papers on all sorts of topics, so I’ll include one here that further backs the concept. Yes, yes there is. MORE >>

has released a research report on the use of online social networking by students, titled Creating and Connecting (caution: it’s a pdf file). Nonconformists—students who step outside of online safety and behavior rules—are on the cutting edge of social networking, with online behaviors and skills that indicate leadership among their peers. research reports education informal learning The National School Boards Association in the U.S. While some of the findings are not surprising, some others are. Here’s a quick take on some of the findings. Just e-mail and web surfing? MORE >>

Call for proposals for dissertation grants from the American Educational Research Association (20.000 $ for one year project) Deadline: 1 March 2012 More information: [link] Short description AERA invites education-related dissertation proposals using NCES, NSF, and other federal data bases. Applications are invited for a fully-funded studentship in the field of design-based research for Open Inquiry Learning. For direct entry to the PhD you should have, or expect to gain, a recognised Research Masters qualification in Educational Technology or a related area. MORE >>

On of the areas in which coaching is commonly used in organisations is in the development and training of those in mid to senior organisational leadership roles, especially those new to their roles. In these cases, it quite normal for the individual to be assigned a coach or mentor and sent on leadership development courses. More often than not, the choice of leadership course, and the models underpinning it, is determined by the organisation – as are the choice of coach or mentor and the areas for coaching and mentoring. This is because the “if….then” MORE >>

Dov Seidman argues that principled leadership is a determining factor in developing and sustaining a successful organization. Companies in the first group, called “blind obedience,” rely on coercion, formal authority, policing, and top-down command-and-control leadership. While I think the most they can really say, given the method of the research, is that employees who report that their companies are ethical and trusting and supportive of individual initiative are more likely to report that their companies are successful, I think the findings are thought-provoking.  . MORE >>