Skilful Minds

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Social Learning, Collaboration, and Team Identity

Skilful Minds

Learning Experience Social Networks Web 2.0 e-Learning 2.0 social business design awareness Dachis Group distributed work empathy Internet Time Alliance shared experience social learning team identity twitter wiki. Tags: Change Management Collaboration Enterprise 2.0

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Business Exceptions Are Not Always What They Seem

Skilful Minds

However, informal learning has its own limitations that we all need to keep in mind as we think through the ways in which it adds value to business processes. Collaboration Customer Experience e-Learning 2.0

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Social Learning and Exception Handling

Skilful Minds

We know that most learning in the workplace is informal. Most observers put it at around 80%. Recently, John Hagel and John Seeley Brown contended that "as much as two-thirds of headcount time in major enterprise functions like marketing, manufacturing and supply chain management is spent on exception handling."