Captivate 2019 publishing empty captions file from 140 slide deck on Mac.
I’ve got a pretty straight-forward Captivate file with about 140 slides. I have TTS on almost all of the slides. I have closed captioning turned on. I’ve exported it 3 times and on my Mac, I can literally watch it fill in the Word file it creates. It makes about 95 pages of content. Then when it’s “done” the attached is what I get. I have no idea what to do- I really need this file from my Captivate file. Honestly, if I could JUST get the closed captioning part, that would meet my immediate needs. Help is appreciated!
Another cause could be incompatibility of the Captivate and the Word versions. This workflow has always been bit ‘sensitive’.
Is there a known issues list? I think I have the highest/most recent of both programs (subscriptions to both at least).
Not about this feature, I am afraid. In the past, I experienced that sometimes when insisting (repeating the workflow) it would end up by functional. Be careful not to change the file names in between export and import.
When I compared your document Info with one of mine, I noticed that your Word doc is using a different file Template (NYC_project_breakpoint_fulldeckwithaudio….doc). The Template used for my file is Adobe Captivate.dot. I’m a Word expert, I would start by changing the Template that Word uses by default. I hope this helps a little.
Thanks- can you direct me to where I’d set the template word uses? Do you mean from Captivate or in Word itself?
On my PC the templates are in this folder. c:\Program Files\Adobe\Adobe Captivate 9 x64\Gallery\PrintOutput You will have to change/ find the version you use.
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