Jay Cross

MARCH 12, 2010

That’s the top layer of my Personal Knowledge Management set-up. To the right of that section are feeds I like and local organizations & events. I use the bottom of the page to store frequently used graphics. No more searching all over for a common icon.

Knowledge Management 56

Knowledge Management PKM Personal Personalization 56

Jay Cross

OCTOBER 24, 2010

Have you ever wondered why individual management fixes don’t stick? Check out the free gifts Steve is offering in conjunction with the launch of The Leader’s Guide to Radical Management. Steve Denning asks: • Have you ever wondered why the workplace often feels like you’re living in a Dilbert cartoon?

Management 46

Management Slides Tagging Innovation 46

Jay Cross

OCTOBER 16, 2012

One exception, assuming you’re astute in talent management or corporate learning, is the annual Future of Talent Retreat. When people ask me what conferences they should attend, I tell them that small, intensive, participatory events work best for me. Most of these are invitation-only affairs.

Management 42

Management Conference Global Corporate Learning 42

Jay Cross

AUGUST 29, 2008

Businesses have streamlined, re-engineered, and re-furbished every aspect of what they do with one exception: management. The practice of management today reveres the same rules and beliefs that were invented to run textile factories and railroads.

Innovation 36

Innovation Management Engineering Change 36

Jay Cross

FEBRUARY 7, 2013

Harold Jarche posted this to the internal Internet Time Alliance network yesterday: “Check out slides 115-118″ [link] I did. I was blown away. Here ’tis: Culture (Original 2009 version) from Reed Hastings. I’m writing the sequel to Informal Learning.

Slides 53

Slides Informal Learning Informal Management 53

Jay Cross

FEBRUARY 8, 2013

Hangout on Air, February 8, 10-11:00 am Pacific. Our first weekday Hangout on Air. Attendance was down. Probably not the best weekday to try.

Knowledge Management 41

Knowledge Management PKM Personal Personalization 41

Jay Cross

MARCH 27, 2009

Tags: Management innovation The Future.

Knowledge Management 36

Knowledge Management KM Knowledge Management 36

Jay Cross

APRIL 6, 2013

Effective managers make stretch. Experience is the teacher, and managers shape their teammembers’ experiences. These posts offer guidance to managers who want to make learning from experience and conversation more effective. That’s why wise managers throw team members into stretch assignments. Learning is social.

Social Networks 83

Social Networks Social Network Communities of Practice Lesson 83

Jay Cross

AUGUST 29, 2008

(..)

Internet 36

Internet Innovation Blogging Management 36

Jay Cross

NOVEMBER 20, 2013

Questioning the value of management, the Googlers founded Project Oxygen to investigate the characteristics of successful and less successful managers. Employee surveys and performance reviews pinpointed eight key behaviors of the company’s most effective managers. A good manager: 1. Google is all about the numbers.

Skills 43

Skills Google Behavior Score 43

Jay Cross

MAY 8, 2014

Say training to managers and they think school, teachers, classrooms, and courses. Talent has been a management hot button since McKinsey first scared executives with the notion of talent shortages and the ensuing war for talent. Does talent encompass senior management? A couple of years ago, pressure began to build again.

ASTD 89

ASTD Director Association Outsource 89

Jay Cross

AUGUST 2, 2013

Masterclass for L&D managers, instructional designers, and senior instructors on the concept and implementation of informal learning. Retreat for CLOs, HR directors, planners, and policy makers on the philosophy of informal learning, the change management process required to support it, and the corporate culture that fosters its success.

Informal Learning 70

Informal Learning Informal SAP Internet 70

Jay Cross

DECEMBER 23, 2013

Brain Science Just Jay Management Innovation PKM Psychology Unmanagement Working Smarter Workscaping' 2013 souvenirs from Jay Cross.

PKM 51

PKM Brain Innovation Management 51

Jay Cross

APRIL 6, 2013

Changing the role of managers is a wrenching organizational change. You will not be successful without the support of a senior management sponsor who can open doors to at all levels and help your make your case. You must convince your sponsor that managers and supervisors are the linchpin to developing new talent.

Blended Learning 47

Blended Learning Performance Support Mash-up Mashups 47

Jay Cross

JANUARY 24, 2013

Most of us left infected with a mix of Radical Management, Reinvented Management, Management 3.0, Help the Stoos Gathering Transform Management (Forbes). More Ideas for Jumpstarting the Transformation of Management (Forbes). ” He put together the discipline of Radical Management. See his blog.

Wikipedia 48

Wikipedia Agile Summary Network 48

Jay Cross

MARCH 5, 2012

Successful managers learn three to four times as much from experience as from interaction with bosses, coaches, and mentors. Managers learn many different things, by many different means. And they learn about twice as much from those conversations as in classrooms and formal learning programs. Of course not. It resonates with them.

Compliance Training 86

Compliance Training Ratio Coaching Compliance 86

Jay Cross

JUNE 2, 2013

My midterm exam in Marketing Management at Harvard B-School was the Heinz Ketchup Case. You, the student, had just been appointed brand manager (we called it product manager back then) for the iconic red condiment. If you suggested changing anything, you failed the test. No change for change’s sake.

Case Study 64

Case Study Study Yahoo Social Networks 64

Jay Cross

APRIL 6, 2013

So why do we address it in a paper on managers? Because managers can make or break the success of formal learning programs. Research has found that the most important factor in translating formal learning into improved performance is the expectation set by managers before the training takes place 13. Create an environment.

Blended Learning 44

Blended Learning Performance Support Coaching Internet 44

Jay Cross

JUNE 13, 2012

The month-long event is appropriate for decision-makers, designers, CLOs, innovation leaders, managers of communications, and others who want to accelerate learning in their organization. spot the fakes, e.g. “managing informal learning”. implementation plan, change management, cost/benefit. Become a Performance Ninja.

Informal Learning 66

Informal Learning Informal Communities of Practice Learning 66

Jay Cross

JULY 27, 2015

Some people (managers, consultants, teachers) mistakenly think that learning explicit knowledge is all there is to it because facts are the focus of schooling. Take the phase “You can’t manage what you can’t measure.” People manage what they can’t measure all the time. ” It’s untrue.

Knowledge 36

Knowledge Engineering Trust Consulting 36

Jay Cross

JANUARY 11, 2012

Social business , Enterprise 2.0 , Radical Management , the Connected Company , Living Networks , Management 3.0, We can’t go on like this. Many people have suggested what business needs to do differently. culture, and optimizing networks. These folks will be increasingly out of step with the times.

Social Networks 68

Social Networks Business Enterprise 2.0 Compliance Training 68

Jay Cross

JULY 31, 2011

When I say leader , I’m referring to hands-on managers and professionals at all levels, everyone who thinks for a living. Effective coaches listen more than they talk, celebrate progress, manage by getting out of the way, focus on outcomes, and continually raise the bar. So forget those pictures and image a network of equals.

Trust 52

Trust Leadership Coaching Picture 52

Jay Cross

JUNE 21, 2012

Numerous consultants are offering to help manage informal learning. (It You nurture informal learning; micro-managing chokes it off.). While it took six years to arrive, informal learning has become L&D’s flavor of the day. Put on your crap detectors. It doesn’t work that way.

Informal Learning 81

Informal Learning Informal Metrics vendor 81

Jay Cross

AUGUST 3, 2012

My partners and I at the Internet Time Alliance have talked with hundreds, if not thousands, of managers about workplace learning in general and 70:20:10 in specific. Training used to be for novices, aspiring managers & leaders, technicians, and certification for compliance. It resonates with them. This raises a question.

Social Networks 62

Social Networks Compliance Training Jive Yammer 62

Jay Cross

OCTOBER 31, 2013

Jay Cross ‘s insight: Great post by Harold Jarche detailing the steps of Personal Knnowledge Management (PKM). See on Scoop.it – Informal & Experiential Learning. See on www.jarche.com. Just Jay'

PKM 46

PKM Personal Personalization Informal 46

Jay Cross

FEBRUARY 8, 2012

Sloan Management Review has a great interview with Andy McAfee on What Sells CEOs on Social Networking. Social networks are so patently good for business that managers are routing around IT to put them in place. Hamel has said that the future model of management looks a lot like web 2.0. Summit in Paris.

Social Networks 68

Social Networks Network Social Network Wiki 68

Jay Cross

JULY 31, 2012

The role of the Enterprise Learning Community Manager #elcm . Most people manage themselves with great success: they manage to get out of bed in the morning, they manage to get dressed, they manage to get to the office on time. Then, at the office, they meet the “manager” that will manage them until end of the day.

Google Docs 51

Google Docs Doc Social Networks PKM 51

Jay Cross

OCTOBER 27, 2015

I can help influence it, but management owns the day, employees own their day. Instead of wringing his hands, he could: • have his team fill the roles Jane Hart advocates in Modern Workplace Learning: collaboration specialists, community managers, and performance advisors.

Wiki 36

Wiki Kaplan CLO Easygenerator 36

Jay Cross

APRIL 9, 2013

In 120 pages, Smith and Fingar skewer Carr, show why IT will matter more than ever, and explain how business process management creates riches. A manager can experiment with different ways of getting a job done and chose the one with the most profit potential. Learning performance management. Team competency management.

Business 40

Business Metrics Simulations Firewalls 40

Jay Cross

FEBRUARY 20, 2011

Luis Suarez is an IBMer with a passion for everything to do with knowledge management. His interest is in real knowledge management, the field that includes knowledge sharing, collaboration, expertise location, content management, online facilitation, and building communities. He is the go-to guy in talent management.

IBM 51

IBM Knowledge Management Quality Community 51

Jay Cross

NOVEMBER 22, 2011

Management practices were geared to running the factory efficiently. Old-style companies still rely on managers to plan, organize, decide, and control as if manufacturing methods never change. It makes me sad to see managers and workers struggling (and suffering) to play today’s game with yesterday’s rules.

Services 51

Services Business Network Doc 51

Jay Cross

APRIL 30, 2013

The Leader’s Guide to Radical Management by Stephen Denning. The Connected Company by Dave Gray. Now You See It by Cathy Davidson. Where Good Ideas Come From by Steven Johnson. Thinking Fast and Slow by Daniel Kahneman. Designing mLearning by Clark Quinn. Just Jay'

Culture 75

Culture Corporate eLearning Organization Change 75

Jay Cross

JUNE 12, 2010

Check out our weekly magazine for a brilliant take on talent management and HR. thinking to put forth a straight forward book designed for managers who want a natural way to improve performance – without the typical management consulting crapola. Working Smarter. Jay Cross is a champion of informal learning, web 2.0,

Metrics 41

Metrics Mash-up Mashups PDF 41

Jay Cross

JANUARY 11, 2010

Corporate managers have lots of elbow room as to whether an item is an expense or an investment, and some push the limits of discretion. Her Value Network Analysis is the missing link that unites the formal organization, business process modeling, asset management, and social networks. Every living system is a self-renewing network.

Network 41

Network Social Networks Metrics Social Network 41

Jay Cross

MARCH 29, 2015

Any system that claims to “manage informal learning” is a learning management system, since once you start to “manage informal learning” it becomes “formal learning” as in a LMS the learning of the learners is still under the control of the organization.

Social Networks 36

Social Networks Wiki Summary Social Network Analysis 36

Jay Cross

MARCH 13, 2013

Involve supervisors and managers as mentors and learning coaches. The closest thing FNB College has to a faculty are managers and supervisors who act as coaches, mentors, and advisors. Her peers and managers review and rate her accomplishments. Slash delivery costs by flipping the classroom. Most learning is experiential.

OER 59

OER Solution Simulations Mentoring 59

Jay Cross

OCTOBER 18, 2010

This is a book for business managers who want to build workforces that improve performance naturally, without prodding. In our mind’s eye, we are telling these stories to hands-on managers, people with titles such as sales manager, operations supervisor, project leader, and product manager.

Social Networks 48

Social Networks iPad Social Network Upgrade 48