Jay Cross's Informal Learning

JANUARY 26, 2010

Hi Jay, As promised, I send you some details about the research I’ve done at Sara Lee, being then a senior manager at KPMG Consulting. At the beginning of this century, learning management systems were quite dominant, and therefore dominant on the radar screen of Sara Lee. Refer to manuals and instructions. Training programs.

Informal Learning 49

Informal Learning Informal Examples Mentoring 49

Jay Cross's Informal Learning

AUGUST 14, 2010

More information on the course: In the last five years, the twin concepts of the personal learning environment (PLE) and personal learning network (PLN) have been offered as alternatives to more traditional environments such as the learning management system (LMS) and institutionally-based courses. They also give good show.

Learning Environment 47

Learning Environment Personal Learning Environment Personal 47

Jay Cross's Informal Learning

AUGUST 26, 2010

A straight forward book designed for managers who want a natural way to improve performance – without the typical management consulting crapola. Read it from cover to cover or dip into it here and there: You’ll find inspiration and insight on every page.”. – Daniel H. Pink, author of DRIVE and A WHOLE NEW MIND. “A

Social Networks 39

Social Networks Social Network eLearning Consultant Consulting 39

Jay Cross's Informal Learning

APRIL 14, 2009

Blowing Up the Training Department: Make Learning a Management Priority. Leveraging social networking, informal learning and e-learning are just a few ways to manage learning/training in the 21st Century. Pulse of the Profession Webcast. Are training departments REALLY necessary?

Social Networks 36

Social Networks Webcast Social Network Innovation 36

Jay Cross's Informal Learning

OCTOBER 10, 2010

Once a year, two dozen of the top talent management executives in the country get together for a private retreat. This year we’re meeting at Asilomar, a breathtaking conference center on the Monterey Coast, October 17 t0 19. I will be leading an exercise (a “Happening&# ?)

Exercise 39

Exercise Conference Tagging Informal Learning 39

Jay Cross's Informal Learning

DECEMBER 24, 2009

Heike Philp, who figured things out, mastered the technology, and managed the sessions, has left us these breadcrumbs on how to do it. At Online Educa we simulcast and recorded workshop sessions with both remote and F2F presenters. This is trickier than you might think. Thanks, Heike.

Innovation 41

Innovation Tagging Technology Online 41

Jay Cross's Informal Learning

FEBRUARY 8, 2011

An elevator pitch will help you overcome management objections. Attend this webinar to learn how: Work and learning are converging. Informal learning often costs less and delivers more than formal class time. Social learning can help you reach training goals faster. Three people will win copies of the new Working Smarter Fieldbook.

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Free Conversation Informal Learning Classes 46

Jay Cross's Informal Learning

DECEMBER 27, 2013

Managers, the Secret Weapon for Developing Better Employees (70 20 10). Where did the 80% come from? Bibliography. References. Testimonials. Search the text. Articles and Commentary. 70:20:10 Learning Approaches , Charles Jennings. The Oxford Debate on Informal Learning. Introducing Informal Learning , Marcia Conner.

Informal Learning 59

Informal Learning Informal PKM Learning 59

Jay Cross's Informal Learning

OCTOBER 7, 2010

If you follow the posts of The Internet Time Alliance, you know we are generally in the front lines of the struggle to wrest control from industrial-age fuddy-duddy managers who perpetuate obsolete people practices. Our management team will never sign off on this. People will say inappropriate things. This can’t be governed.

Social Learning 52

Social Learning Social Wiki Second Life 52

Jay Cross's Informal Learning

DECEMBER 29, 2009

ADDIE (analyze, design, develop, implement & evaluate) made it possible to manage the process of creating useful training programs systematically. Power of informal learning in developing managers. If you’re still relying on formal training to develop managers, you might want to give this one a read. Internet culture.

Informal Learning 38

Informal Learning Informal Instructional Design Blogging 38

Jay Cross's Informal Learning

MAY 27, 2009

Moodle is an open source course management system with a wide following. Moodle (the “M&# is for modular) has sprouted extensions and capabilities you’d expect in a constructivist environment such as forums, chats, and wikis to supplement traditional course management features.

Moodle 36

Moodle Conversation Wiki Authoring Tools 36

Jay Cross's Informal Learning

FEBRUARY 16, 2009

ADDIE (analyze, design, develop, implement & evaluate) made it possible to manage the process of creating useful training programs systematically. Old-style training enraged many managers because it was separate from work. The training film was born, soon to be followed with the ADDIE model. Why isn’t Sally at work today?

Instructional Design 46

Instructional Design Agile Instructional Instruction 46

Jay Cross's Informal Learning

FEBRUARY 20, 2009

Working with management to fund and develop appropriate tools and processes for workers. Management needs to support self-learning, not direct it. Sensing patterns and helping to develop emergent work and learning practices. The only certainty about the future from here on out is that it won’t resemble the past.

Training 40

Training Train Instructional Design Pattern 40

Jay Cross's Informal Learning

FEBRUARY 20, 2010

Managers who used to deal with training are focusing on whatever it takes to get the job done. They’re seeing a bigger picture by rising above the immediate situation. (I I dubbed this the Helicopter pattern recently.). For example, executives look beyond mere execution to their readiness to change strategies.

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Movie Specialist Pattern Picture 39

Jay Cross's Informal Learning

FEBRUARY 10, 2009

They are held back by reluctance to adopt new technology, lack of know-how, and inability to implement and manage eLearning. At best one in four survey line managers about results. Now that IT infrastructure is in place and set-up costs have plummeted, people have become the top barrier to change. This is where it gets ugly.

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Case Study Metrics IM IMS 36

Jay Cross's Informal Learning

AUGUST 16, 2010

Managers of learning need to focus on all the other important apps available to them. What these schools are saying, though, is that most of the differences are ones that don’t matter. The LMS debate isn’t about whether or not we should have LMSs. Rather, the issue is whether the LMS merits the fixation of the training community.

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LMS Saba Moodle Innovation 41

Jay Cross's Informal Learning

MARCH 11, 2010

Think of trainer turned into stage manager… their facilitation is more about making tools available than writing content; leaving the learners in charge to create and apply content. While informal learning is spontaneous it is not as informal as it may initially appear.

Webcast 40

Webcast Hosting Tagging Informal Learning 40

Jay Cross's Informal Learning

APRIL 20, 2010

Think of trainer turned into stage manager… their facilitation is more about making tools available than writing content; leaving the learners in charge to create and apply content. While informal learning is spontaneous, it is not as informal as it may initially appear.

Instructional Design 39

Instructional Design Webcast Informal Learning Slides 39

Jay Cross's Informal Learning

MARCH 27, 2010

No, replied the managers of the sales force. The sales managers okayed the request, and Jerry set to work assembling a supplemental, non-residential sales training experience. They said they needed the new people in the field. Otherwise, revenue would drop.

Metrics 41

Metrics Sun Case Study IBM 41

Jay Cross's Informal Learning

JANUARY 29, 2010

A Better Way to Manage Knowledge - HarvardBusiness.org , January 19, 2010. The Decade in Management Ideas - HarvardBusiness.org , January 1, 2010. Blog – The Case of the Collider and the Great Black Hole - Technology Review Feed – Tech Review Top Stories , January 4, 2010. Skinner Box? Congratulations Crunchies Winners!

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Informal Learning Informal Cognitive eLearning Guild 43

Jay Cross's Informal Learning

NOVEMBER 15, 2009

At DevLearn, many people lamented the difficulty of explaining the benefits of social media to their managers and peers. We talked about building a repository of web 2.0 learning applications. It turns out that my pal Jane Hart has already done it for us!

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Social Examples Social Learning Social Networks 51

Jay Cross's Informal Learning

MARCH 31, 2009

Management needs to set the direction and then get out of the way. Five-person companies use Salesforce.com for customer relationship management. To prosper in this world, forget command and control. Encourage bottom-up peer production. Knowledge workers do their best when challenged to figure things out for themselves. Now you can.

Internet 47

Internet Culture Long Tail Instant Messaging 47

Jay Cross's Informal Learning

FEBRUARY 8, 2009

This is a book for managers about applying common sense to build a workforce that improves performance naturally, without prodding. Managers have been skeptical of the value of training for decades. It’s about eliminating training bureaucracy and sacred cows that have failed to keep pace with the times.

Network 36

Network Corporate Learning Ratio Organizational Learning 36

Jay Cross's Informal Learning

NOVEMBER 16, 2010

Cheryl Leone, a 66-year-old management consultant from Raleigh, N.C., . ‘The rule is that the TV or radio can be on but no computers or cellphone calls for however long it takes to re-connect,’ he says. If you’re the talker, slow down. ‘Now I try to keep my list to about three things.’ ’ Ask questions.

Journal 43

Journal Conversation Consulting Tagging 43

Jay Cross's Informal Learning

DECEMBER 13, 2009

One of the things that Andrew McAfee, principal research scientist at the Center for Digital Business in the MIT Sloan School of Management, says when he talks about Enterprise 2.0 Do you think that some of the advancements in technology—such as Web. tools being used in learning—are getting more attention than the end result?

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Web Change Metrics CLO 52

Jay Cross's Informal Learning

OCTOBER 21, 2009

Corporate decision-makers, HR managers, chief learning officers, senior staff, performance consultants, futurists, and anyone else who wants to implement a significant informal learning project. Jay will present cases studies, research findings and examples. Target Audience. Prerequisite Knowledge.

Informal Learning 38

Informal Learning Social Networks Informal Case Study 38

Jay Cross's Informal Learning

MAY 25, 2009

How to sell senior management on the value of learning. A few quotes from the text you give you the flavor: A manager for a major pharmaceutical firm in. New book: What Would Andrew Do? by Jay Cross & friends. Preview and Table of Contents. 189 pages, $19.99 hard copy or download , $14.99 It is a work in progress. It’s incomplete.

Metrics 40

Metrics Director Sun ROI 40

Jay Cross's Informal Learning

JANUARY 31, 2009

Management itself, the art of planning, organizing, deciding and controlling, will fall by the wayside. When we wring out costs, I want commitment from senior management to allocate time for people to help one another, exploit the benefits of social networks and converse with one another freely. Everything has a price tag.

Business 36

Business Social Networks Wiki Training 36

Jay Cross's Informal Learning

JANUARY 11, 2009

As we have seen with mergers and acquisitions, project management skills will be in high demand. Personal challenges (think of the Volkswagen 5000 program and Google’s policy of dedicating 20% time to independent innovation projects) will be come more common than costly top-down attempts to impose projects from the top.

Open Source 36

Open Source Outsource Learning Open 36

Jay Cross's Informal Learning

MARCH 18, 2009

This morning I also received a pointer to a survey of a thousand trainers and training managers by Elliott Masie. How long can courts maintain the fiction that jurors can be sequestered from the global infosphere? 40%-50% were using some sort of social media to enhance corporate learning.

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Masie Wikipedia iPhone Social Media 36

Jay Cross's Informal Learning

DECEMBER 24, 2010

Management control is largely fiction anyway. Question: Isn’t informal learning an erosion of discipline and control? Answer: Informal means unbounded, not haphazard. It’s a better way to work. If you have high expectations of people, they live up to them. Question: What’s the ROI? Answer : Hold on.

Social Networks 64

Social Networks Informal Learning Social Network Reputation 64

Jay Cross's Informal Learning

DECEMBER 19, 2009

Just as the Google Search Appliance enables companies to find needles in haystacks behind their firewalls, Wave is likely to replace lots of wikis and content management systems. Wave is a platform that both facilitates collaboration and documents it. There’s bound to be LMS functionality in there somewhere, too.

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Wiki Google Wave Change Mashups 37

Jay Cross's Informal Learning

OCTOBER 2, 2009

Networked community management , September 23, 2009. New challenges of management , September 22, 2009. Toondoo Spaces , September 18, 2009. Why Studies About Multitasking Are Missing The Point , September 15, 2009. Google Wave (continued): The Conversation Becomes the Process, and Even the Product , September 13, 2009.

Social Networks 44

Social Networks LearnTrends Social Network Torrent 44

Jay Cross's Informal Learning

APRIL 3, 2010

Workday 10: Talent Management Suites become Mainstream - Josh Bersin , March 20, 2010. My two days in Saudi Arabia - Joho the Blog , March 25, 2010. The future of education – A course in futures thinking - Dave’s Educational Blog , March 8, 2010.

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Informal Learning Informal Flash to HTML5 Conversion Instructional Design 41

Jay Cross's Informal Learning

FEBRUARY 17, 2009

Within business and management studies, the question of the past and its presetvation is both a concern — and also a business opportunity. She’s right that stories are an important way for organizaitons to find and uphold their identities. Want to preserve and protect a corporate culture? Tell and retell stories.

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Outsource Rapid eLearning YouTube Study 36

Jay Cross's Informal Learning

OCTOBER 20, 2010

What’s more, our profession is represented by the CIPD, an organisation devoted to selling over-expensive courses to line the pockets of their senior management. It’s a dated idea that has had its day. Jackie Orme pocketed £407,000 last year, including a £57,000 bonus, having sacked over 40 staff and frozen bonuses in the organisation.

Compliance Training 39

Compliance Training Diversity Training Maslow Kirkpatrick 39

Jay Cross's Informal Learning

DECEMBER 29, 2009

On Incentivizing Knowledge Management - Gurteen Knowledge-Log , December 14, 2009. The Big Debate - Donald Clark Plan B , December 5, 2009. 2b2k] From information overload to knowledge overload - Joho the Blog , December 16, 2009. Reflections on Surviving Disruptive Innovations - Irving Wladawsky-Berger , December 5, 2009.

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Information Overload Enterprise 2.0 Multitasking Photography 41