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Once she had hard-fought answers to those questions, she turned to technology, assessments, pathways and branching to deliver both universal and personalized training, information and support. Hammock agreed and reported that American Express is using performance support as a component in their programs. What did work? Clear roles.

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Embed more learning and performance professionals in the line and bring savvy line people closer to the learning enterprise through temporary assignments, advisory councils, data capture, and online networks and mentoring. Blog posting alignment Analysis consulting culture Informal Learning performance consulting Performance Support'

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Kling shows that the standard “tool view” is insufficient to support the organisational change required to develop new ways of doing business. And he shows how the socio-technical approach is far superior for supporting technology innovation and organizational change. IT Infrastructure are fully supportive.

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Kling shows that the standard “tool view” is insufficient to support the organisational change required to develop new ways of doing business. And he shows how the socio-technical approach is far superior for supporting technology innovation and organizational change. IT Infrastructure are fully supportive.

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