I have Captivate 2017. I added an Mp4 as a multi-slide synchronized video and added closed captions to it via the Edit Video Timing dialog box.
The video is 2 min 11 seconds long and has 47 markers. Everything is synched correctly when setting up the captions in the dialog box, but on previewing in browser (or any other method), the captions come in a couple of seconds too soon.
In case this matters: there’s audio at the beginning of the timeline that ends after about 10 seconds. It also has closed captioning. The video starts after the audio ends. When the video starts, the final closed caption from the audio is still on the screen…
Appreciate any ideas.
Hi,
It would easy for us to debug the issue, if you share the project with us. If you are fine with sharing it, Please share to email id : parihar@adobe.com.
Looking to hear from you.
Regards,
Shivani
Thanks, Shivani. I believe I have resolved this:
In the Edit Video Timing dialog box, there is an Edit tab. It’s not intuitive as to what the purpose of this tab is, but there is an orange line that is movable that I believe allows you to adjust where the video starts on its timeline.
(I tried clicking Help…, which directed me to http://community.adobe.com/chcservices/services/redirect?u=http://help.adobe.com&p=Captivate_9.0&l=en_US&id=1117, but that give me a “Page Cannot be Displayed Error.”)
The orange line was not at the beginning of the timeline for my video, so I moved it to the beginning of the timeline and that seemed to fix it.
Thank you for the quick reply.
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