Inkling

MAY 16, 2016

Last week, we published a blog that highlighted five metrics that leaders in QSR operations should reference when evaluating their business operations and employee performance. In today’s blog, we describe six metrics that can be used to evaluate the health of a business, specifically those in the hotel and hospitality segment.

Metrics 124

Metrics Customer Service Services Custom 124

Inkling

MAY 23, 2016

Over the past two weeks, we have posted Part One and Part Two in the series that identify which key metrics you should track to assess operational and employee performance in the QSR and hospitality industries. Use this metric to track which categories do well. Use this metric to track upsell success for sales associates.

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Metrics Customer Service Ratio Services 113

Inkling

MAY 9, 2016

Duly inspired, we have compiled our own list of metrics that define a healthy customer service-oriented business. Don’t worry, retail and hospitality leaders—your metrics are coming up! The post 16 Metrics of Healthy Customer Service-Oriented Businesses: Part One appeared first on Inkling.

Metrics 100

Metrics Customer Service Services Custom 100

Inkling

FEBRUARY 10, 2016

To make your L&D strategy the best that it can be, develop your content with specific goals in mind, and set metrics to measure progress toward those goals. Measure the metrics that you need. To get an accurate idea of the ROI you’re realizing from training materials, try measuring metrics such as: Engagement.

Metrics 100

Metrics Strategy Sales Embed 100

Inkling

AUGUST 10, 2016

Just like a webpage, there are robust analytic tools that surface metrics from time on page, click through percentages, and navigation flow. Having issues with versioning and outdated files downloaded to desktops are a thing of the past. Detailed analytics. — Companies need to continue to leverage the power and flexibility of HTML5.

Flash to HTML5 Conversion 100

Flash to HTML5 Conversion Enterprise HTML Content 100

Inkling

MARCH 22, 2016

” “There are so many areas [where] these upscaling programs provide benefits, but the challenge is finding one to three metrics … instead of measuring everything at once,” Kaplan said.

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Kaplan Education Metrics ROI 100

Inkling

FEBRUARY 16, 2016

Track metrics such as time spent per page or element, and pay attention to which ones get the most use from your employees. Customize training content to ensure that each learner is able to easily discover and ingest the information that they need to do their jobs better. . Use analytics to spend intelligently.

Cost 100

Cost Program Metrics Training 100