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ROI: The Most Difficult Metric!

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Do you know what the impact of your training efforts are on the organization? Are you measuring them? "Of We have all kinds of data supporting what we do!" But, the real question is, can you truly make the connection between what you are providing to the business and how that has improved the bottom line?

Metrics 191
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Rebooting Your Sales Process: Start with Outcomes and Metrics

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Problem Statement: sales stages donā€™t provide much utility if the intended outcomes of each are not clear. Also, you know a sales stage isnā€™t accomplishing much if the percentage of deals that close within that stage isnā€™t significantly higher than the previous one. '

Metrics 140
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6 Tips for Developing a User Adoption Strategy

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Pro tip: Track this metric over time so it falls below your objective. In addition, Zeal offers: Metrics that show how users are interacting with the DAP so there is timely guidance on where employees need help. Pro tip: To improve onboarding, communicate with each user to find out why they did not complete the process.

Adoption 209
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How does a Digital Adoption Platform Help Customer Support?

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Coaching and training: DAPs can be configured to provide performance metrics and real-time feedback, that gives customer success managers the ability to monitor, train, and coach their customer service employees.

Adoption 170
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Driving ROI by Measuring the Right Stuff

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In last week's post, ROI: The Most Difficult Metric! , we talked about rethinking how you look at ROI, or the return on the investment your organization is receiving from your training efforts.

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Why is a Digital Adoption Project Plan Important?

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Itā€™s essential to establish a timeline, milestones, and metrics or KPIs, which you can track against to ensure the plan is successful. What software platform(s) are a good fit to solve the problem? The second phase focuses on planning the rest of the project. In addition, a communication plan is an essential part of a digital adoption plan.

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