Top 10 Training Metrics
Your Training Edge
NOVEMBER 1, 2012
If you’re not sure where to start, these Top Ten Training Metrics can help. If you are a training manager or company stakeholder looking for ways to measure the effectiveness of your programs, these ten metrics are a great place to start. Two: Increased sales. Many organizations can track efficiency based on sales. If training is heavily geared toward a sales or customer service force, an effective program will eventually increase sales numbers.
16 Metrics of Healthy Customer Service-Oriented Businesses: Part Two
MAY 16, 2016
Last week, we published a blog that highlighted five metrics that leaders in QSR operations should reference when evaluating their business operations and employee performance. In today’s blog, we describe six metrics that can be used to evaluate the health of a business, specifically those in the hotel and hospitality segment. Let’s dive right into the metrics, once again categorized by operational excellence and employee productivity: .
Rebooting Your Sales Process: Start with Outcomes and Metrics
JANUARY 28, 2014
Problem Statement: sales stages don’t provide much utility if the intended outcomes of each are not clear. Also, you know a sales stage isn’t accomplishing much if the percentage of deals that close within that stage isn’t significantly higher than the previous one.
Training Mojo: How to Align Training Metrics with Company Metrics
Your Training Edge
SEPTEMBER 13, 2012
Summary: Training metrics are vital to your department’s operations, but if they aren’t aligned with the company, you’re creating confusion and an inability to measure. Follow five steps to help you align your department’s metrics with the company’s metrics. But, if your metrics do not align with the company’s overall metrics, how can you measure your department’s actual contribution? Now you can create your metrics.
MOOCs for Corporate E-learning
APRIL 10, 2015
Easy monitoring of learning metrics – MOOCs offer real-time analytics that can be used to track learners’ preferences, progress and enhance the learning process from the insights thus gained.
New MOOC Research: What the Findings Mean for Corporate Training
Your Training Edge
MAY 7, 2015
Measurement has also been a long-standing problem in corporate training, where too often training effectiveness has been measured by attitudes toward training or by time-on-task, rather than by metrics that reflect actual learning. Read more about the Top 10 Training Metrics.
A conversation on measurement and metrics (#ASTDLN)
APRIL 24, 2012
conversation on metrics and measurement. sales close/cycle time. system: 84% of sales force used the embedded learning solution DAILY. These are my notes from the final workshop session at ASTD Learn Now in. San Francisco. Bob Mosher and Conrad Gottfredson of Ontuitive are leading a. The things that we currently measure about learning are things that the learner doesn't really care about. (% of course completions, pass/fail rate, # student days, etc.).
What Are Your Training Metrics Actually Measuring?
Your Training Edge
JULY 10, 2015
Much has been written on the subject and many experts have weighed in on what they consider to be the most crucial training metrics ( here are my top 10 ). Still others have argued for separating behavior metrics from performance metrics, and other modifications.
Help Your Sales Reps Become Experts with Cloud-Based Content
FEBRUARY 2, 2016
On a daily basis, sales reps are responsible for managing the sales cycle, reaching out to new prospects, and landing contracts. It’s time to train your sales force to demonstrate that they’re trustworthy advisors, armed with valuable expertise to supplement their budding partnership with each prospect. Providing that type of partnership requires the help of a successful sales enablement solution. Sales reps aren’t only sales reps anymore.
The ‘520’ Sales Dilemma
MAY 19, 2016
The ‘520’ sales dilemma. If you are in sales, or you manage those who sell, there is a choice to make. The 520 dilemma is deciding whether you want a 5 percent bump in your sales, and in your life in general, or whether you want a 20 percent lift. Consider for a moment the changes that the world of sales is going through, the importance of being present with others, of choosing empathy over ego or victory.
3 Premier Sales Techniques To Win The Sale
JULY 13, 2015
A new sales technique can shed new light on your product both to yourself and to your sales opportunities. MEDDIC stands for Metrics, Economic buyer, Decision criteria, Identify pain, Champion, and, Compelling event. . What sales strategies do you and your organization use?
What Gets Measured Gets Done.Revisited
The Peformance Improvement
NOVEMBER 1, 2012
An organization has to do something with those metrics in order to “get done” what needs to get done, i.e., organizational learning, performance improvement, and change. Evaluation Management evaluation manage measure metrics Terry Starbucker
Measuring Client Performance is Key Metric for Training
AUGUST 6, 2013
Most people would agree with that, although some would like to lump in a lot of other reasons, such as improving employee satisfaction, improving customer satisfaction, increasing sales, reducing costs, reducing turnover, etc. What we’ve learned over several years of studying what makes a great training organization, is that the single most important metric for how well a training department is performing does not come from within, but rather from the client.
Measure what’s important
JUNE 10, 2013
In a fire sale, most intangibles become worthless. Just Jay Metrics of organizational learning In the last twenty years of the twentieth century, investors shifted from Industrial Age thinking to Knowledge Era thinking. The shift changed how owners value businesses.
Is Inside Sales Training More Important Than Field Sales Training?
FEBRUARY 27, 2012
In today’s challenging selling environment, people and resources typically regarded as inside sales are driving a higher proportion of bottom-line sales results. To stay competitive, sales managers must improve training for inside sales representatives. Why Inside Sales?
How Docebo and Salesforce Come Together for Optimal Sales and Training Potential
SEPTEMBER 1, 2016
How Docebo and Salesforce Come Together for Optimal Sales and Training Potential. Through effective tracking, an integrated system can lead to: Better deal sizes and wins through a better trained sales team equipped with deeper insight.
Tailoring Sales Training The Right Way
AUGUST 25, 2011
Sales training isn’t an out-of-the-box commodity. Many sales leaders and learning organizations want a customized sales training experience from their third-party providers, whether it be traditional live or some form of virtual.
Return on Intangibles
OCTOBER 6, 2013
That’s why Return on Intangibles is the most important metric in the CLO’s toolkit. In a fire sale intangibles are worthless. Management Innovation Metrics of organizational learning Profit This article appears in the October 2013 issue of Chief Learning Officer. Understanding learning’s value depends on measuring what can’t be touched. . In his marvelous book Intellectual Capital , Tom Stewart asked, “ What’s new?
Top 25 Training Topics for Small Business Employees
JANUARY 24, 2017
Everyone in your company, from sales to sanitation should know about and practice good customer care. Appropriate dress can improve safety, efficiency, sales, and customer satisfaction. You need a metric to track. Growing Sale Skills. Good sales questions.
Big Data: The Holy Grail for L&D?
APRIL 22, 2016
But, up until now, one of L&D’s biggest challenges has been to identify and capture metrics that clearly align learning with bottom-line business impact. But, for it to be truly valuable, learning metrics must first be clearly aligned to business performance.
Useless vs. Useful Learning Data
JANUARY 29, 2016
An Interview with Learning & Performance Consultant JD Dillon on metrics L&D should value to prove learning success in business. Here’s what JD had to say about learning metrics and how to tie learning to bottom-line business results.
Measurement and Evaluation: Why Bother?
JANUARY 3, 2011
If you are running learning like a business, then the learning should be tied to some organizational goals like increasing sales by 4 percent or reducing defects by 10 percent. How do you assert that learning helped achieve an increase in sales or reduction in defects? The Business Of Learning metrics and measurementLeaving a session on measurement and evaluation at a recent conference, I overheard heard two participants talking.
How Leading Medical Device Manufacturers Can Build Expert Sales Teams
MARCH 27, 2016
As medical device sales reps travel in and around their territories, it’s important to arm them with the knowledge they need to excel in their roles. It’s no wonder that 35% of medical sales reps from a 2013 MedReps Survey admitted to being concerned about meeting performance expectations. So what role can companies play in enabling their reps’ sales performance? Three ways to enable sales success.
Why you need to take a Google Analytics approach to measuring learning
FEBRUARY 26, 2014
Are you increasing sales performance?''" You might feel this overstates the case, but it''s a perception that''s out there. Today, L&D measures learning activities through metrics such as time-in-training, completion rates and test scores.
The best way to strengthen the learning organization is to ….
SEPTEMBER 23, 2013
Measure on metrics that match organizational goals. Looks to error rates, sales, retention, and customer satisfaction. A friend took over a large, far-flung learning organization. His task was to strengthen it. Strengthen it. Two words, hundreds of possibilities.
LMS Technology Trends: Why Focus Is The Next Big Thing
OCTOBER 13, 2016
Many vendors get bent out of shape about losing sales opportunities on features and then dedicate too many resources on R&D. Later, I moved into high-end LMS sales for 13 years — specializing in solutions for corporate extended enterprise and associations.
Jay’s new book on learning metrics
Jay Cross's Informal Learning
MAY 25, 2009
This takes more than jargon and metrics. Canada told his sales trainers that henceforth. their bonuses would be tied to the sales of the. New book: What Would Andrew Do? by Jay Cross & friends. How to sell senior management on the value of learning.
It’s all relative
JULY 17, 2010
There’s no cookie-cutter formula for applying metrics, but there is an underlying process. The Metrics Cycle. There’s no cookie-cutter formula for applying metrics, but there is an underlying process. The only valid metrics for corporate learning are business metrics.
The Only Person Who Behaves Sensibly Is My Tailor
Performance Learning Productivity
NOVEMBER 24, 2014
Effective Metrics for Learning and Development I wonder what Shaw would think if he saw the way learning and development is predominantly measured in organisations today. These time-honoured metrics developed for an industrial age are not the answer. A parallel path to learning metrics.
Big Data for Learning: Practical Applications
AUGUST 5, 2016
In this post, we’ll take a closer look at the power of “big learning data” using a few sales and safety examples. By tracking employee knowledge and behaviour targets and metrics, you can correlate how well employees absorb information and apply learning to the job.
Session Notes: "Driving Impact with Learning Analytics" Jeff Grisenthwaite #TrainingMag
FEBRUARY 9, 2015
Metrics that Matter with Jeff Grisenthwaite, VP of Client Success at CEB (www.executiveboard.com). Comprehensive Metrics Efficiency (we''ve been good at reporting this, because it''s what the LMS reports). How your program is actually influencing business metrics. Measure Impact : learner follow up evaluation (are they better at doing their job), manager follow up eval (get the manager''s perspective - has the learner''s performance changed), business metrics follow up eval.
The Only Training Metric that Matters
The Learning Circuits
DECEMBER 30, 2006
There is only one training metric that matters: the person responsible for the training program gets promoted. Any other metric, be it smilesheets or increased organizational productivity, or stock price, is only ammunition. But there are at least three reasons why this is the critical metric. Your clients, be they sales teams or management, live in a world of results.
How You Can Successfully Measure Your Employee Training Effectiveness
WalkMe Training Station
JULY 24, 2016
Others, like training efficacy, are far less black and white, but that doesn’t make those metrics any less valuable. Look at other metrics. Sales metrics should be evaluated at least one quarter later, in order to give your employees a fair chance to integrate what they learned.
The New Hire’s First 100 Days: Driving Accountability to Ensure Success
JANUARY 5, 2015
Setting up performance goals, metrics, and measurement. Tie the online training reports to bottom line business metrics. Here are some ideas: Benchmark business metrics (for example employee retention rate, success in meeting goals, sales numbers, support instances, etc.).