Blended Learning and Mobile Performance Support: Ahead of the Curve
JUNE 25, 2013
” That sums up the philosophy behind blended learning and the majority of mobile learning being implemented today—and it couldn’t be more true. There are plenty of objections to mobile learning, and actual uptake is still much less than the marketing hype would have us think. Mobile learning gives trainers a practical tool for combatting the forgetting curve.
The Evolving Face of Embedded Performance Support
OCTOBER 5, 2014
THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith. “ You can’t teach people everything they need to know. business problems are more complex and hence demand quicker, effortless, and effective performance support solutions than ever before. What are the techniques to achieve the same? What is the trend?
Mobilize Your Sales Team via Performance Support
AUGUST 13, 2014
Upside Learning is bombarded on a daily basis with queries from companies prepared to leverage the capacity of mobile learning via the devices (yes, BYOD is here to stay folks) their people own and check constantly throughout the day. Mobile Learning Performance Support And while there are still some organizations that require more education before moving forward, more and […].
JIT Performance Support Mobile App Development
AUGUST 2, 2011
I mentioned before in one of my posts about the growing use of smart phones application as a form of Just-in-Time performance support; as mentioned before ; I feel eventually technology will enable individuals and not just companies/departments to deliver applications. When developing applications for just-in-time performance support, here are some items I keep on my checklist.
Microlearning Whitepaper: Small Bites, Big Impact
continuously improve performance and increase competitiveness, they must move from. the job well and positively impact business performance. change that results in improved job performance. Better performance. Populating a knowledge-on-demand performance support resource with. When employees lack the knowledge they need to be top performers, their.
5 Reasons Why Performance Support & Mobile Is A Match Made In Heaven!
MAY 29, 2014
While managing training is unarguably a huge challenge to ensure everyone performs in line with the company’s goals, it is the period after the training is over, where employees need support and training cannot really help at that point. Mobile Learning Workplace Learning Performance Support It cannot help because arranging for training cannot be done real-time and has a lot of […].
Leveraging Mobile Learning Platforms As Performance Support Systems
FEBRUARY 4, 2011
This post specifically talks about how a Mobile Learning Platform can be used as an effective Performance Support System. What is a ‘Performance Support System’? A ‘Performance Support System’ or PSS refers to any system that improves worker productivity by providing on-the-job access to integrated information, advice and learning experiences.
Top 5 Performance Support Apps for Learning Designers
MARCH 29, 2014
It defines over 470 key terms for instructional designers.” ~ Connie Malamed , on ID Guru, the performance support App for learning designers. Below are the questions we had in mind when we embarked on our journey: What is the significance of performance support apps for learning designers? Float Mobile Learning Primer’ App. DesignJot’ App. 309.95.
Want to go mobile for learning and support?
OCTOBER 19, 2012
invited him to write this when I recognized my lack of clarity about the options for mobile development and delivery. We want to use mobile devices, but which mobile? There is great excitement about the potential of mobile devices for learning and support. What decisions must be made to establish an appropriate mobile strategy? Mobile Website. link].
Whitepaper: When The LMS Isn’t Enough
give their LMS high marks in terms of value for price In the survey, many respondents identified their top reasons for looking for a trade-in: • Poor reporting features • Difficult to use • Poor customer support • Out-of-date appearance • Inability to adapt to changing needs • Lack of mobile features “In a nutshell, far too many organizations feel they are paying. Start your engines.7
HOW TO USE LMS FOR PERFORMANCE SUPPORT
OCTOBER 20, 2014
Because we want them to perform better at work. An employee figures out a new way to solve a problem or perform a task. These moments of need provide an easy to follow framework to deliver performance support or just-in-time learning to your employees. Backing up the repertoire of skills and knowledge of your employees is just as important as creating it. Simple.
Learning Should Be Easy: Performance Support Delivers When Needed
SEPTEMBER 3, 2014
Learning can be easier and can be achieved through performance support. Performance support is not a new concept. Your sticky notes and job aids are performance support tools. Performance support is not formal training (instructor-led or eLearning). Bring it full circle with the creation of a performance support tool and stand proud.
Mobile Device: Performance Support’s New Best Friend
JULY 25, 2016
” I don’t remember who said that, but with a little bit of performance support, I would. Performance support is the immediate help given to someone, when they need it the most. In an organization, performance support includes providing employees with the knowledge they need to complete a particular task, exactly at the time of need.
Mobile Performance Support (PS): There's an App for That!
JANUARY 23, 2013
These days it seems we don't go anywhere without a mobile connection of some kind. No one who’s seriously gone mobile should be surprised to hear that the mobile workforce is growing. recent IDC report says that this year, the number of mobile workers will total 1.3 Smartphones and now tablets are just part of our daily existence, allowing us to stay connected wherever we are. It’s huge! billion around the world-- an impressive 37.2% of the workforce. This is just the beginning
Mobile is all About Getting Stuff Done
MAY 14, 2015
Mobile Learning Upside Learning Mobile Performance Support Performance Support and MobileLast week I was with a colleague at a client meeting just outside of Melbourne. As we walked out after the meeting, he flipped out his iPhone, opened the ‘goCatch‘ app and ordered a cab in just a few seconds. And there the cab was in about 5 minutes. Easy! I’m not telling you anything […].
Embedded Performer Support [EPS] Implies Intentional Design
Living in Learning
AUGUST 5, 2013
The EPS discipline is pushing us [Training] into new territory that expands the scope of our deliverable from a training event transaction to seamless implementation of performer support [PS] assets to be consumed at the point of work. The aggregate of training event assets and activities with PS assets should be designed with the intent to support an ecosystem. The design effort I’m suggesting is not just larger in scope, it is involves a level of holistic discovery that is broader than we typically chase after when building training classes/courses.
Performance support “hearts” training and vice versa
SEPTEMBER 19, 2012
In September I attended the eLearning Guild’s new conference, Performance Support Symposium. Ontuitive’s Bob Mosher kicked it off with a mighty bang, offering the jaw-dropping suggestion that we cast off training in favor of performance support. Like Bob, I am hooked on performance support. More recently, I wrote another, this one called Handbook for Job Aids and Performance Support. This thing I have with performance support (PS) is a long-term relationship. Would the savvy ones have reason to turn to performance support?
eLearning Guild Research: Mobile Learning for Supporting Workers' Performance by Patti Shank
Learning Solutions Magazine
MAY 15, 2013
What is the best way to position learning on mobile devices? It makes sense to use these devices to provide support for learning since we carry them with us all the time. Learning Research Mobile Learning Performance Support
5 Mobile Learning Trends: How M-LearningIs Changing the Workplace
FEBRUARY 24, 2015
Mobile Learning Technology has opened up a whole gamut of options to extend the learning blend. So much so, that even in organizations which have not yet adopted mobile learning , employees are using their smartphones to informally pull whatever information they can at the time of immediate need. Performance support. Service support. Videos. Like our post ?
Driving Performance with Extended Blend
Living in Learning
JUNE 29, 2015
Focusing on a new ground zero - If we hope to move beyond potential, we must move beyond where we create it – during training events – whether the event is an exotic blend of ILT/web-based; delivered in a virtual synchronous venue; detached from linearity via the use of MOOCs; or pushed out to mobile devices; or shrunken in size to form micro-learning or bursted in small learning chunks; or whatever other label we attach to it. Whatever flavor of the day training may take; it’s still training.
Watch Out For These Trends in Mobile Learning: 2015 And Beyond
MARCH 30, 2015
Global mobile data traffic grew 69 percent in 2014 and was nearly 30 times the size of the entire global Internet in 2000. Mobile video traffic exceeded 50 percent of total mobile data traffic for the first time in 2012. Mobile network (cellular) connection speeds grew 20 percent in 2014. 4G traffic will be more than half of the total mobile traffic by 2017.
Supporting our Brains
OCTOBER 13, 2015
One of the ways I’ve been thinking about the role mobile can play in design is thinking about how our brains work, and don’t. It came out of both mobile and the recent cognitive science for learning workshop I gave at the recent DevLearn. This applies more broadly to performance support in general, so I though I’d share where my thinking is going.
Challenging the Infinite Monkey Theorem: Mobile Performance Support by Steven Loomis
Learning Solutions Magazine
JULY 6, 2014
We’ve been facing a problem with mobile. support of performance. performance tools with mobile devices rather than delivering training through mobile devices. Mobile Learning Performance Support Training Strategies We’ve been concentrating on delivery of training rather than. Here’s a suggestion to stop this cycle by introducing strategies that focus on using.
Why Mobile Learning is a Slow March (#ATDTK Reflections)
JANUARY 19, 2016
While a huge number of organizations are still just getting their feet wet with mobile, this year’s ATD TechKnowledge conference sought to get learning professionals thinking beyond our current approaches to imagine how technology in 2020 and beyond will impact learning. Mobile learning as we know it today is reliant on the “glass slab” in our hand. The Glass Slab.
The Many Benefits of Mobile Performance Support by Mason Martin
Learning Solutions Magazine
JANUARY 27, 2015
Performance support is not a new concept, but it manifests differently for today’s mobile workforce than it did 30 years ago. Here is a quick summary of the major benefits of mobile performance support. Emerging Topics Mobile Learning Performance Support Training Strategies in a deskbound environment.
Talent Mobility: The Unsung Development Hero
SEPTEMBER 12, 2016
For learning leaders in high-performance organizations focused on transforming learning processes and improving leadership development practices, using diverse developmental activities, in particular, talent mobility, is a critical element. Further, the survey results support much of what learning leaders know anecdotally to be true: The best companies build cultures of mobility.
A List of Interesting Mobile Learning Links
MAY 28, 2012
Mobile learning is in the air, almost everyone realizes the potential, and some companies are now taking tentative first steps. While I haven’t blogged in a while, I continue trawling through my RSS feeds, seeing more and more references to mobile learning, mlearning, performance support, ‘just-in-time’ and so many other terms that make sense in that context. Mobile ESL.
MOOCs and Performance Support
Your Training Edge
FEBRUARY 3, 2014
combination of knowledge transfer and performance support. Performance support is just-in-time learning that puts the knowledge employees need in their hands exactly at the moment they need it—not before (when they are unlikely to remember it), not after (when it is no longer useful), but right then and there. Performance support can take many forms: the quintessential types are checklists and other job aids, but in its broadest definition, performance support can include apps, YouTube videos, wikis and other knowledge bases, and even other people.
Performance Support and Our New Content Habits by Ian Huckabee
Learning Solutions Magazine
MAY 3, 2015
Performance support clearly benefits from technological change. Our new mobility creates demand for shorter. personalized learning experiences and for support to fill gaps in that content. performance. support integrated with training initiatives and support the huge range of learners’ devices? Emerging Topics Management Performance Support Training Strategiescontent and. Can learning departments keep. Here are some thoughts. meeting this challenge.
A Match Made in Heaven: Performance Support and Mobile by James Rasmussen
Learning Solutions Magazine
AUGUST 17, 2014
Even when the eLearning is well-designed, after completing it employees will need support at the moment. Performance support, especially delivered on a mobile. Design Strategies Emerging Topics Mobile Learning Performance Support Training Strategies they are actually trying to use what they learned. However, there may be no manager or coach or peer. expert available in that moment to help them. device, may be the ideal solution for this problem. Read about it here!
Mobile Learning: More than just Mobile + Learning
FEBRUARY 24, 2012
Mobile learning seems to be creating a lot of excitement in the learning community these days. For example, according to a report published by Ambient Insight Research, the US market for mobile learning products and services reached $958.7 Growing number of mobile learning tools and platforms. So everyone wants mobile learning. mobile learning mobile devices
New Mobile Learning Research
JUNE 5, 2012
ASTD last week released its new research report, titled ‘ Mobile Learning – Delivering Learning in a Connected World ‘, which we are very pleased to have sponsored. The key findings in the report are: Less than one third organizations deliver learning content via mobile device, despite its high correlation with both the Learning Education Index and Market Performance Index.
The Top 5 Things Organizations need for Mobile Learning
Your Training Edge
AUGUST 29, 2016
My previous posts you must have gone through surely depicted the emergence and penetration of mobile learning in learning and development industry, as one of the means of achieving an advanced leaning experience. Mobile learning is something I witnessed so widespread in this regard. This is quite evident that these days the tipping point is no doubt the mobile learning technology.
Five Practical Mobile Learning Tips
JULY 26, 2011
Find a problem with learning or performance first , think about learning next, and mobile learning last. Look for a learning/performance problem and analyze carefully if mobile learning is a possible solution and not the other way round. Ask if the user job profile involves individuals being substantially ‘mobile’ and not tied to a centralized location.
The Power & Potential of Mobile Learning
JUNE 1, 2016
Chances are that by now you have at least heard of mobile learning, though you may still be confused as to what that actually means. With over 50% of the United States accessing the internet via a mobile device in 2015, it is imperative that the learning technology plays “nice” with mobile formats. In other words: ignore mobile learning at your own peril!
Beyond Instructional Design: How Performance Support is Revolutionizing eLearning
APRIL 11, 2016
Ready to get results with performance support? Trivantis have asked me to host this free webinar, in which I will consider how you can move beyond instructional design to designing for performance support. How to support content personalization. How to increase interactivity in your performance support resource or job aid. How to create mobile-friendly resources. In the session I will cover the following aspects. Trends in modern authoring. Use the form on this page to sign up for the free webinar. Social learning
Top 7 Myths Of Mobile Learning
JULY 5, 2012
When it comes to mobile learning myths and misconceptions abound. These myths are holding back widespread adoption of mobile learning in the workplace. This is the most common misconception about mlearning which leads you to evaluate how to implement elearning on mobile devices. Mobile learning is much more than just learning on the move. It’s not secure.
Mobile is a Game Changer for Knowledge on Demand
SEPTEMBER 16, 2016
The notion of “office” has changed significantly as people have embraced their mobile devices. Folks, this is a perfect fit for a learning discipline called performance support! Performance Support is: “Immediate, intuitive, intentionally tailored to aid a person at his or her moment of need to enable effective performance at every changing moment.”.
8 UX Questions to Answer Before You Take Sales Enablement Mobile
APRIL 6, 2016
After years of hype, mobile is finally the big workplace knowledge support tool we’ve all been talking about. To design mobile learning experiences that meet their intended objectives, we need to do a whole lot of things: Spend time observing how people use devices in their work settings. Think mobile first, not mobile friendly.