When trying to access Adobe Stock assets or eElearning Brothers assets, you may encounter the message, “Your computer is probably offline”. This normally occurs in a restricted computing environment, where an IT administrator controls access to certain URLs.

This usually occurs in a restricted computing environment, where an IT administrator restricts access to certain URLs.

To access Adobe Stock and other features, the following URLs and domains need to be whitelisted:

• ims-na1.adobelogin.com:443
• adobe.com:443
• adobe.com:443
• typekit.net:443
• adobedtm.com:443
• cloudflare.com:443
• community-portal-prod-appdata.s3.amazonaws.com:443
• demandbase.com:443
• demdex.net:443
• tt.omtrdc.net:443
• adobe.com:443
• adobe.com:443
• twitter.com:443
• typekit.net:443
• adobeid-na1.services.adobe.com:443
• typekit.net:443
• *.amazonaws.com
• *.adobe.com
• *.brightcove.com
• *.amazon.com
• *.adobedtm.com
• *.typekit.net
• *.demdex.net
• *.brightcove.net
• *.zencdn.net
• *.cloudflare.com
• nr-data.net
• *.akamaihd.net

Also, whitelist the following URLs to access other Captivate services:

To access Captivate Prime, whitelist the following:

• https://cp-s3-prod-us-east-1-user-upload.s3.amazonaws.com/resources or *.amazonaws.com domain
• *.adobe.com
• *.brightcove.com
• *.amazon.com
• *.adobedtm.com
• *.typekit.net
• *.demdex.net
• *.brightcove.net
• *.zencdn.net
• *.cloudflare.com
• nr-data.net
• *.akamaihd.net

For more information, download the Adobe_Captivate_Prime_Technical_Guide.