Jay Cross's Informal Learning

FEBRUARY 3, 2010

I’ve been ranting about informal and computer-supported learning in organizations for twelve years now. Coach: Formal and structured learning can potentially promote efficient organization in long-term memory. Jay: Organization in a curriculum isn’t efficient unless it’s the right stuff. Most learning is collaborative.

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Jay Cross's Informal Learning

DECEMBER 13, 2009

Chief learning officers (CLO s) are dealing with organizations the same way they did 25 years ago—focusing on full-time employees. They are in old-style organizations that are grappling with a crumbling hierarchy. But those organizations that have jumped on board and are working with (Web 2.0 By Rex Davenport. That is suicide.

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Web Change Metrics CLO 52

Jay Cross's Informal Learning

OCTOBER 7, 2010

A Guide to Transforming Organizations Through Social Media. After succinct descriptions of what’s going on and why it matters, the book addresses the organizational roadblocks that inevitably arise and provides logical workarounds. Re: Second Life) It all seems too sic-fi, too unreal for my organization.

Social Learning 52

Social Learning Social Wiki Second Life 52

Jay Cross's Informal Learning

AUGUST 10, 2010

Many of these organizations have zero tech support. Ning could have at least provided a decent migration path away from their service. Lots of non-profits had signed up on Ning. They were told to pay up or shut down. In essence, they were betrayed. They don’t know how to set up alternatives.

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Jay Cross's Informal Learning

JANUARY 11, 2009

This fluid state affords re-organizing, re-arranging, and replacing the status quo. The challenge for organizations is to use smart delivery, to replace classes with technology, to embrace open source, and perhaps to adopt a software-as-a-service model. more really tailored content has to be provided.

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Jay Cross's Informal Learning

MARCH 31, 2009

Transparency : Seeing the inside of an organization enables us to collaborate with it to make things better. You’ve got to know an organization or person to form a relationship. It’s hooking people up so they may learn from and with one another. People who hoard information shoot themselves in the foot: Nobody will know who they are.

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Jay Cross's Informal Learning

JANUARY 13, 2011

Mixing case studies, stories, and actionable recommendations together with humor and easy-to-understand language, Jay Cross provides much more than buzzwords and back-patting, or so says his bio. As the economic environment improves, will the fear factor fade a bit and send organizations back to their old ways of relying mostly on numbers?

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Change Case Study Google CLO 52

Jay Cross's Informal Learning

MARCH 23, 2009

Unfortunately, the majority of companies that provide training today are currently involved only with this side of the continuum. Jay Cross has advised hundreds of companies for over 30 years, this is your chance to ask him questions to better understand how your organization should be thinking about learning. Return on Investment.

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Jay Cross's Informal Learning

JUNE 26, 2009

Learnscaping , Getting Things done in Organizations , is now available on Amazon for $25 + shipping. Learnscaping describes a dozen learning patterns, e.g. processes that organizations are using to improve performance through networked informal learning. Information sources provide complete answers to perfectly phrased questions.

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Pattern Informal Learning Informal Enterprise 2.0 44

Jay Cross's Informal Learning

MARCH 27, 2010

The sooner workers are productive, the larger their contribution to the organization. Couldn’t Sun provide at least one more week of sales training? Time-to-performance provides a better goal for instructional designers than merely attaining competence. Chief Learning Officer, April 2010. Time Matters. Here’s an example.

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Metrics Sun Case Study IBM 41

Jay Cross's Informal Learning

FEBRUARY 17, 2009

Conferences have traditionally provided foundation knowledge for instructional designers, trainers, CLOs, and others in the field. The organization refunded registration fees for the handful who had signed up, and offered a credit toward a future event to offset the expense of canceling their flights. Response 22. Response 23 1.

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Jay Cross's Informal Learning

SEPTEMBER 17, 2009

Free, open content provides an irresistible value proposition. Organizations give many reasons for blocking access to the net and YouTube, among them: - It is a drain on productivity. - Perhaps some of them can help you make the case for access to open content in your organization. It is a bandwidth issue.

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Jay Cross's Informal Learning

APRIL 25, 2009

Improving the process of learning in organizations was our theme. participants were more active than during normal sessions because we had the back-channel in which questions were posted, answers provided and that already during the presentations. Night owl session going on now on value of learning.

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Jay Cross's Informal Learning

JUNE 26, 2009

Learnscapes are the factory floor of knowledge organizations; they are where workers connect to create value and learn from one another. That’s why the lessons in my friend Alvaro Fernandez’s new book provide a pathway to increased profitability. Exercising workers’ brains boosts collective brainpower.

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Jay Cross's Informal Learning

NOVEMBER 2, 2010

In an article titled Taking the Social Media Plunge: Learning to Let Go , Andy McAfee explores the reluctance of traditional organizations to embrace social media (and informal learning). Many organizations appear scared to death of Enterprise 2.0. So I think the real reluctance comes from someplace else.

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Jay Cross's Informal Learning

JANUARY 10, 2009

Daniel Goleman, author of Emotional Intelligence and Working with Emotional Intelligence , expresses the challenge this way: ”In the Industrial Age most work was organized hierarchically, and individual responsibility was replaced by systemic controls. Focus shifts from inside organizations to outside. Organizations.

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Authoring Tools Network Corporate eLearning Compliance Training 57

Jay Cross's Informal Learning

JULY 12, 2010

organizations spend so much money on formal learning but spend little (if any) in support of informal learning? Command-and-control is giving way to bottom-up organizations where everyone shoulders responsibility. What organizations must do is trust and inspire their people to take responsibility and make decisions.

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Informal Learning Performance Support Informal Support 73

Jay Cross's Informal Learning

JULY 1, 2009

The steward then selects the simplest technology to advance the community as both the technology and the organization progress. Yet other moderators seed discussions to channel conversations in ways that might provide insight to the organization. Identifying and spreading good technology practices.

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Skills Wiki LearnTrends Attitudes 40

Jay Cross's Informal Learning

APRIL 30, 2009

Last week, bidding kicked off at $68,000 on a 10-day eBay auction whose prize includes personal genome sequencing, analysis, and interpretation services provided by Cambridge, Mass.-based The Smart Charger Controller may provide a solution. hedgehogs, eager for closure and keen on applying a few big ideas to an array of situations.

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