Allison Rossett

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Performance Support Goes to the Oscars

Allison Rossett

Thus, mobile performance support is particularly valuable for a fast-paced industry like retail, where products and fashion change with the seasons, and where store employee turnover can be as high as 67%, according to a 2012 Hay Group report. How can a retailer use mobile performance support to deliver business impact?

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Performance support “hearts” training and vice versa

Allison Rossett

In September I attended the eLearning Guild’s new conference, Performance Support Symposium. Ontuitive’s Bob Mosher kicked it off with a mighty bang, offering the jaw-dropping suggestion that we cast off training in favor of performance support. Like Bob, I am hooked on performance support.

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Job Aids and Performance Support

Allison Rossett

Tweet Allison Rossett and Lisa Schafer’s book: Job Aids and Performance Support: Moving Knowledge in the Classroom to Knowledge Everywhere.

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Performance Support and Learning

Allison Rossett

If performance support and learning are wonderful, why aren’t they everywhere?

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Ode to Mobile Performance Support

Allison Rossett

Tweet Ode to mobile performance support. Article from Learning Solutions: [link].

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All I wanted for Christmas was performance support

Allison Rossett

Amazon’s new support system reduces our need to fake enthusiasm or endure gifts we don’t care for. This is efficient performance support. Check out this alternative, wishgenies, a personalized online support system devoted to improving individual gift decision-making. No surprise that Allison favors performance support.

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Podcast: Sidekick and Planner Performance Support

Allison Rossett

Tweet Allison Rossett’s Xyleme podcasts about sidekick and planner performance support: [link].