Clark Quinn

JULY 23, 2013

Then, as a consequence of my subsequent posts on social first and performance support second , I was in a discussion where the question was shouldn’t performance support be first. So why do I say Performance Support (PS) shouldn’t be cheap? Yet often resources created by performers are useful.

Performance Support 185

Performance Support Support Performance eLearning Strategy 185

Clark Quinn

MAY 31, 2011

They’re focused on communication and task support as really the two key things. In addition to the training, they’ve provided resources and very specific performance support tools. I hope I never have to, but I feel better knowing that if I do, there’s a lot of well-designed support.

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Performance Support Support Performance Emergent 162

Clark Quinn

AUGUST 26, 2008

Great post by Jay Cross that uses the history of performance support to set up the need for what Jay calls Learnscapes. Jay tells us: Performance support is blossoming in organizations today under the label of Web 2.0. really gets you performance support.

Performance Support 129

Performance Support Support Performance Wiki 129

Clark Quinn

NOVEMBER 5, 2013

In thinking about L&D needs to shift to accommodate this new day and age, I started thinking from the perspective of why the term Learning & Development (let alone Training & Development) bothered me, and it’s because I believe we need to shift from thinking about learning to think about performance.

Performance Support 188

Performance Support Performance Develop PKM 188

Clark Quinn

JULY 18, 2013

I was thinking about this in terms of the ways in which L&D can support this process, and started noting the ways in which we can help besides courses. I broke it up into two different forms of support: direct, and supporting the associated skills.

Performance Support 178

Performance Support Support Communities of Practice Association 178

Clark Quinn

AUGUST 20, 2012

I’ve been revisiting performance support in preparation for the Guild’s Performance Support Symposium next month, and I’m seeing a connection between two models that really excite me. It’s abut how social and performance support are a natural connection. Are you ready?

Performance Support 187

Performance Support Performance Communities of Practice Picture 187

Clark Quinn

AUGUST 27, 2008

Jay Cross has an eloquent post talking about the history of Performance Support, ending of course calling for considering the learnscape. Tony Karrer comments on it in his own post looking at performance support and learning technology. tools into performance support, which is where Tony gets curious.Â

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Performance Support Performance Support Knowledge Management 100

Clark Quinn

FEBRUARY 21, 2017

So naturally I wondered what sort of support could be needed to move forward. Similarly, there’re a lot of components to the full performance ecosystem. So I wondered if perhaps some specific support would assist. The post Support for moving forward appeared first on Learnlets. Perhaps it seems too overwhelming?

Performance Support 126

Performance Support Support eLearning Strategy Site 126

Clark Quinn

MAY 25, 2016

While it’s easy to talk about how we need to support the transition from novice to expert, it might help to be a little more detailed. While it’s easy to say that the role of formal learning wanes, and the role of informal learning ramps up, what are the types of support we might look to?

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Performance Support Suite Support Simulations 108

Clark Quinn

JANUARY 6, 2012

Yet the vision driving this is, to me, truly inspiring: augmenting our performance in the moment and developing us over time in a seamless way, not in an idiosyncratic and unaligned way. The performance model is wrong: it’s not all in the head, it’s distributed across tools and systems. And what does it take to get here?

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Performance Support Performance Pedagogy Picture 186

Clark Quinn

APRIL 22, 2013

As a consequence of my previous post and the commented revelation, I checked out the Robinsons’ Performance Consulting. What I was talking about was how learning & development groups should be looking not only to courses, but also performance support and social media as components of potential solutions to organizational needs.

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Consulting Performance Support Performance Social Media 157

Clark Quinn

AUGUST 29, 2023

They’re talking about performance support, and differentiate between EPSS (electronic performance support systems), PSS (performance support systems), and MPSS (mobile performance support systems). Thus, I’m not sure I’m happy with sloppy thinking.

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Performance Support Offline Mobile Performance 176

Clark Quinn

MAY 17, 2010

The convener had heard me speak on the performance ecosystem (via Enterprise 2.0, We covered new devices, tools, and movements in corporate approaches to supporting performance, as well as shifts in skill sets. And, of course, me. My inclusion shouldn’t be that much of a surprise. My background in interface design (e.g.

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Performance Support Integrate Performance Enterprise 2.0 161

Clark Quinn

MARCH 25, 2011

That includes not only the performance skills but also meta-learning, and I decided it was also time to take another stab at capturing the concept as a graphical representation. Again as preparation for our upcoming presentation (you can attend!), I was thinking about the skills necessary to cope in this new information age.

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Performance Support Performance Examples Sample 183

Clark Quinn

JUNE 6, 2023

You might throw courses at things where they don’t make sense, e.g. where performance support would work better. Measurement should tell you that, in that a course isn’t working, but it won’t necessarily point you directly to performance support. It’s not enough, of course.

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Performance Support DevLearn Conversation Survey 206

Clark Quinn

MARCH 22, 2022

Where does performance support go? For instance, in thinking about performance & development (as an alternative to learning & development), I put training first. Performance Support. However, in another cut at it, I started with performance support. Formal learning? Informal learning?

Performance Support 212

Performance Support Alternatives Performance Collaboration 212

Clark Quinn

DECEMBER 5, 2023

He’s a proponent of performance improvement consulting, where you analyze the problem before you decree a course as a solution. The important recognition is that there can be multiple barriers to performance, including a lack of skills indicating a course. So, Guy’s book is about taking a step above just thinking of course.

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Performance Support Analysis Consulting Suite 173

Clark Quinn

APRIL 26, 2022

There are also a number of initiatives to support them. What instead we need is not just a rationale, but also practice and then ongoing support for the change. There’s a performance problem (or just the perception of one), and therefore a course is the answer. Naturally, I wondered what I could do to assist.

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Metrics Performance Support Pedagogy Behavior 262

Clark Quinn

MARCH 7, 2023

There’s a whole process of analysis that starts with looking at gaps between ideal and real performance. We could also be the ones who design performance support and facilitate informal learning (who better?). This all is a shift to a focus on performance, on doing , not learning. Focus on performance first.

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Performance Support Consulting Performance Analysis 262

Clark Quinn

NOVEMBER 14, 2023

It really is about the pivotal point in L&D, when you move from just offering courses to looking at performance. In the interview, he talks about how he’s synthesized the work of the leaders of the performance improvement movement, people like Joe Harless, Geary Rummler, Thomas Gilbert, Robert Mager, Thiagi, and more.

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Performance Support Problem Open Analysis 204

Clark Quinn

MAY 23, 2023

What are the performance objectives? Moreover, how are you providing content support. Ideally, practice aligns with the performance objectives, and the models and examples support the practice. One is, of course, the domain. Specifically, what models are you using, and what examples. I agree, as does learning science.

Storyboard 211

Storyboard Roles Examples Performance Support 211

Clark Quinn

JULY 5, 2023

The Award is given to professionals who continuously welcome challenges at the cutting edge of their expertise and are convincing and effective advocates of a humanistic approach to workplace learning and performance. We announce the award on 5 July, Jay‘s birthday.

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KM Expertise Communities of Practice Community 208

Clark Quinn

NOVEMBER 10, 2020

Now, when we’re in the ‘flow’ at work (which is different than being in the workflow), we’re performing optimally. Another comment pointed out what I believe is often conflated with “workflow learning”, and that’s performance support. And I’m not sure learning happens there.

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Performance Support Offline Learning Social Networks 280

Clark Quinn

DECEMBER 13, 2022

These often come in the form of performance objectives. These are the ways that individuals go wrong when performing. It may be that supervisors of the performers have more insight here than content experts. Importantly, they need specific feedback for each wrong answer, btw, so your implementation tool needs to support that!

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Informal Alternatives Performance Support Expert 289

Clark Quinn

AUGUST 30, 2022

They can be learning, or performance support, or even just awareness. In a current engagement, we’re faced with the challenge of being given large goals. One of the things we’re wrestling with is how and when to break things up into smaller chunks.

Help 278

Help Metrics Learning Objects Pedagogy 278

Clark Quinn

AUGUST 11, 2020

Performance support: cognitive augmentation. And, I suggest, these are valuable ways to think about using technology in general to support us. On principle, I like to think about how technology supports our thinking (not the other way around ;). Social: tapping into the power of social and informal learning.

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Cognitive Mobile Performance Support eLearning Strategy 313

Clark Quinn

APRIL 9, 2009

So I’ve been playing with rethinking my Performance Ecosystem conceptualization and visualization. My notion is that systems, e.g. content/knowledge management/learning management systems underpin the learnscape, and that on top exist formal learning, performance support like job aids organized into portals, and social media.

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Performance Support Performance Portal Social Media 113

Clark Quinn

FEBRUARY 7, 2023

Things that can play a role include how complex the task is, how frequently it’s performed, and how important the consequences are. Likewise, we can choose a suite of contexts to be covered to support appropriate transfer. For one, the type, quantity, challenge, and timing of practice depends on multiple factors.

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Cognitive Press Guidelines Performance Support 259

Clark Quinn

JUNE 12, 2019

And I’ve suggested that that makes a good case for performance support. The alternative to performance support, a sort of cognitive scaffolding , is to think about representation. Here we’re not necessarily supporting any particular performance, but instead supporting developing thinking.

Cognitive 158

Cognitive Performance Support Social Brain 158

Clark Quinn

NOVEMBER 15, 2022

We should create designs that reflect about what’s known to support effective learning. This goes beyond just learning design, of course, and it should go into our performance support (e.g. For one, it is about helping educate about learning science, and how it should be the foundation for what we do.

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Performance Support Brain Picture Behavior 261

Clark Quinn

JULY 19, 2022

Without a content management system, as yet, it still makes sense to systematize the resources around a map of the space, ensuring they align to what we know about how people learn and perform. It’s the tactical step of a strategic goal to provide support for people to successfully meet their needs.

Templates 243

Templates Content Cognitive DevLearn 243

Clark Quinn

SEPTEMBER 21, 2022

Even a context-sensitive performance support system that was worth a patent. The model was to do an initial profile, then present you with learning elements (concepts, examples, practice, etc) and update your model based on your performance. These include a mobile app a company could point to. Also a game that helped real kids.

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Project Press Performance Support Engineering 227

Clark Quinn

JULY 3, 2019

For Work, not practices but principles (and the associated practices therefrom) as well as facilitation to support Situated Work. Performance support is, indeed, the Distributed support for Work. You want models and examples to support performance in the practice, as Distributed resources.

Cognitive 140

Cognitive Performance Support Blended Learning Search 140

Clark Quinn

JUNE 3, 2021

What I’d add now would be a rubric to compare your answer to the model answer, to support self-evaluation. In the process (particularly with specific support in terms of a mnemonic or graphic model), learners can internalize the framework to guide their performance. And is that supported anywhere or in any way you know?

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CD-ROM Case Study Evalution Asynchronous 283

Clark Quinn

JULY 5, 2021

We look for professionals who are convincing and effective advocates of a humanistic approach to workplace learning and performance. I first met Sahana through #lrnchat, and she maintained a steady support of Jay and the Internet Time Alliance’s work. They share their work in public and often challenge conventional wisdom.

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Internet Social Media Voice Performance Support 280

Clark Quinn

DECEMBER 12, 2018

That latter is referring to performance support, the first step in broadening the L&D perspective. Performance consulting is a process to identify the real problem and cause, and provide appropriate solutions. Doing courses the right way, coupled with performance support, are the key to optimizing execution.

Cognitive 176

Cognitive Performance Support Agile Organizational Learning 176

Clark Quinn

JANUARY 1, 2021

Designing mLearning: Tapping into the Mobile Revolution for Organizational Performance. Revolutionize Learning & Development: Performance and Innovation Strategy for the Information Age. For the record, these are all Amazon Associate links, for which I get a cut: support your friendly and helpful consultant!

Cognitive 254

Cognitive Simulations Calendar Performance Support 254