ID Reflections

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MOOCs in Performance Support

ID Reflections

The more I mull over some of the core characteristics of a MOOC ecosystem, I feel it lends itself very well to providing performance support (PS) within the workflow. One of my recent posts talks about the differences ( some of them ) between an online course and a MOOC.

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What is Performance Support?

ID Reflections

Reading a post on Performance Support from my co-blogger and colleague triggered of the following response: Read on: Performance Support (PS) is, says Tony Karrer, “Making information available to workers instead of forcing them to memorize it. When is Performance Support needed?

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Learning Vs. Performance -- The Dichotomy

ID Reflections

The focus has moved from “learning” to “performance”. Training wasn’t necessarily leading to the desired performance outcome anymore. It’s rapidly becoming evident that training will increasingly have a tiny role to play in workplace learning and performance. That is, it has a direct impact on performance.

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Who are Instructional Designers? The existential dilemma.

ID Reflections

PS = Performance Support d. Business analysis with a focus on how providing training/performance support can impact the bottom line. This comprise: Organizational gap analysis Strategic needs analysis Performance and task analysis Understanding the ROI Target audience analysis (psychographics, demographics, etc.)

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Building learning organizations require a paradigm shift!

ID Reflections

We are in the performance business , not the knowledge -gain business. Lead with a performance strategy , not a learning strategy. What if we first considered strategies that enabled knowledge gain, sharing and maintenance in the workplace and then backfilled with the appropriate training to support the gaps that remained?

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From Courses to Micro-Learning

ID Reflections

The “Era of Courses” reflected an age where work was stable, experience of the past could be encapsulated and translated into courses that future workers could take and be successful in their work and performance. performance support. Businesses grew and became mega-businesses. Accumulated experiences counted.

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Role of L&D in the 21C Workplace

ID Reflections

The impact of technology, globalization, ubiquitous connectivity, remote work and distributed work teams, and economy of individuals to name a few drivers have changed the face of workplace learning and performance dramatically. The more of the same task they performed, the more efficient they became. And time to production improved.

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