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How does a Digital Adoption Platform Help Customer Support?

Ontuitive

The attrition rate for customer care teams also increased by nearly 50%in 2021, causing inconsistent performance. How a Digital Adoption Platform Can Help Customer Support Teams A Digital Adoption Platform (DAP) trains customer support teams and makes them more knowledgeable and productive.

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Top 10 LMS Software Platforms in 2024

BrainCert

LMS platforms have revolutionized the way organizations deliver training and education, making learning more accessible, interactive, and personalized. As we step into 2024, let's explore some of the top LMS software platforms that are poised to drive educational excellence and workforce development.

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How to Support Digital Transformation When Modernizing Legacy Software

Ontuitive

Find out how Zeal’s Digital Adoption Platform solves pain points that arise during modernization by fundamentally improving workflow learning with real-time, tailored content that automatically populates as users move through different software platforms. Improved business performance and responsiveness.

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What is performance support or a job aid?

Neovation

We answer "what is performance support?" and examine the advantages of delivering performance support to your employees with an online training platform.

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The Key to Getting the Best Out of Video-Based Practice & Coaching

Speaker: Micah Eppler, Account Executive for Rehearsal of eLearning Brothers

From sales pitches to soft skills, learners are becoming top performers by applying and validating knowledge transfer using the unique benefits of video. Session highlights include: How video-based practice and coaching is applied to support skill development. Bring your burning questions to this live, interactive session.

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What Is Performance Support?

eLearning Industry

Performance support is a relatively new concept, but its application is familiar and it all has to do with memory. It helps bridge the gap and digitize tribal knowledge while offering a platform to implement a culture of continuous improvement. This post was first published on eLearning Industry.

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The relationship between learning and performance support

E-Learning Provocateur

Jane is a renowned advocate of performance support in the workplace, and I wonder what she’ll make of my latest musing. While much of Jane’s work exposes the difference between training and performance support – and implores us to do less of the former in favour of the latter – my post here does not.

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Agile Microlearning Explained

Learn how OttoLearn packages them into a single platform you can use to deliver microlearning based reinforcement training, and go beyond completions to focus on outcomes. Learner engagement and retention doesn’t have to be a mystery. Cognitive science theories already supply the answers.

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Developing a Results Driven Curriculum

A well-designed learning curriculum develops and nurtures skills needed to achieve organizational and business goals with the most effective and engaging set of experiences. This ebook outlines 5 critical steps to develop learning solutions that will help you achieve the most ambitious objectives.

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12 Ways to Get the Most Out of Your Authoring Tool

Knowing what you need from an eLearning authoring tool can be hard, especially when there are so many options on the market. gomo’s new ebook aims to save you time and hassle by identifying 12 must-have authoring tool features.