Jay Cross

MARCH 13, 2011

I want a model that provides more depth and guidance. Often there’s an opportunity to inject knowledge into the job (performance support) instead of people’s heads (learning) or a mix to the two. It builds upon how people internalize and apply what they learn based on how they acquire the knowledge. It’s beta.

Performance Support 72

Performance Support Expertise Internet Behavior 72

Jay Cross

APRIL 11, 2013

Provide eLearning to the sales department. Use eLearning to provide on-demand learning. Maybe performance support instead? performance. Gain support. user support during a move from classroom learning to blended. More that people who learn together bond. . . for fast, measurable, business impact.

Compliance Training 41

Compliance Training Virtual Classroom Low Cost Blended Learning 41

Jay Cross

MARCH 8, 2015

Internet Time Alliance advises CLOs to shift learning out of the classroom and into the workplace, embrace pull learning, get managers on board, focus on business performance, and support continuous learning. ” Napoleon told his generals to plant trees bordering each major road out of France to provide shade for marching troops.

Predictions 36

Predictions Performance Support Enterprise Internet 36

Jay Cross

APRIL 28, 2012

Has their performance improved? Despite the criticism, many readers were very supportive. For the better part of twenty years, school indoctrinated us that formal learning was the legitimate way to learn, that teachers and books provided the knowledge one needed to master, and that grades were the measure of accomplishment.

Informal Learning 66

Informal Learning Informal Trust ROI 66

Jay Cross

OCTOBER 27, 2015

Better that CLOs focus on creating ecosystems that support learning, knowledge-sharing, and social interaction. Instead of wringing his hands, he could: • have his team fill the roles Jane Hart advocates in Modern Workplace Learning: collaboration specialists, community managers, and performance advisors.

Wiki 36

Wiki Kaplan CLO Easygenerator 36

Jay Cross

JUNE 17, 2013

Make it drop-dead simple to access people in the know, the lessons of experience, how-to information, and performance support. Whenever possible, provide choices. Provide feeds for what’s going on in the team, the department, the company, the industry, and technical disciplines. Learning is social.

Mash-up 65

Mash-up Mashups Virtual World Stock 65

Jay Cross

JANUARY 8, 2010

Also I think (and hope) we will see learning systems moving away from managing or controlling users and instead providing open learning environments that enable both formal and informal personal and group learning to take place. Jane Hart, social learning consultant at Centre for Learning & Performance Technologies.

Predictions 43

Predictions eLearning Consultant Google Wave Metrics 43

Jay Cross

AUGUST 3, 2012

Like Moore’s Law that describes the exponential growth in the price/performance of chips, the 70:20:10 framework for learning is the result of observation, not something scientifically proven. They need to provide informal feedback and work debriefs. Encourage them to help people learn through membership in teams.

Social Networks 62

Social Networks Compliance Training Jive Yammer 62

Jay Cross

SEPTEMBER 26, 2009

In addition to implementing social learning systems for universities and corporations, she leads workshops on social learning and somehow finds time to maintain the most useful learning site on the net, the Centre for Learning & Performance Technologies. Among other things, the Center maintains a list of the Top 100 Tools for Learning.

Authoring Tools 41

Authoring Tools Tools Delicious Google Docs 41

Jay Cross

DECEMBER 24, 2008

In 1978, Tom Gilbert wrote Human Competence: Engineering Worthy Performance. From the cover flap: “Not just another run-of-the-mill book on human performance, this provocative volume offers you a new system for getting the most out of people.&# To equate behavior and performance is like confusing a sale with the seller.

Behavior 36

Behavior Performance Support Policies Engineering 36

Jay Cross

APRIL 30, 2008

The next morning I provided a ten-minute summary of thoughts, for example: Do the newly-hired managers have good reason to be impatient? Don’t separate performance from learning, wrap learning around performance: give them responsibility early, but provide structure, support, to turn each decision into a learning situation.

Conversation 36

Conversation Wiki Summary Performance Support 36

Jay Cross

MAY 30, 2009

Companies should embrace network-supported informal learning because it works better, not because it reduces labor costs. Rather, we recommend redeploying them in new capacities, serving as connectors, wiki gardeners, internal publicists, news anchors and performance consultants. Supporting community experimentation.

Technology 38

Technology Wiki Metrics CLO 38

Jay Cross

DECEMBER 7, 2009

She revealed that 40 percent of CLOs do not tie metrics to business performance; 40 percent or less allocate their budget to support business initiatives; and 70 percent could not provide an example of a great CLO in action, driving performance.

Social Networks 40

Social Networks Wiki IBM Metrics 40

Jay Cross

JANUARY 26, 2013

In the Newsletter, Ryan Niemic provides a research update on character strengths. Perspective [wisdom]: Being able to provide wise counsel to others; having ways of looking at the world that make sense to oneself and to other people. Transcendence – Strengths that forge connections to the larger universe and provide meaning.

Association 69

Association Off-shore Examples Survey 69

Jay Cross

JANUARY 22, 2009

Leaderless groups receive support from facilitators. However, it’s still a little sticky when you get to the middle level of the organization, where people have to support the new way of doing things while still performing their old jobs. Despite the over-the-top hype , the new approach is very real.

Social Networks 36

Social Networks Streaming Wiki Social Media 36

Jay Cross

MARCH 29, 2015

Any system that claims to “manage informal learning” is a learning management system, since once you start to “manage informal learning” it becomes “formal learning” as in a LMS the learning of the learners is still under the control of the organization.

Social Networks 36

Social Networks Wiki Summary Social Network Analysis 36

Jay Cross

DECEMBER 26, 2008

No communities of practice for support. It has long been touted as an effective and relatively simple and inexpensive way to connect an organization’s employees to the knowledge and development resources they need to perform. of practice provide. Specific problems include: • Lack of cooperation. • No time for reflection. •

Network 36

Network Communities of Practice Trends Wiki 36

Jay Cross

NOVEMBER 18, 2009

Moderator (Clark Quinn): world as biosphere, org as performance ecosystem. Moderator (Clark Quinn): @kelly, yes Allison's rightly has been on Perf support for a long time. Sandy E: In this context, I think ADDIE simply provides a way to organize and structure the things that we're exploring. Moderator (Clark Quinn): or [link].

LearnTrends 40

LearnTrends Instructional Design ADDIE Social Networks 40

Jay Cross

NOVEMBER 18, 2009

Now, Approaches for Getting Learning & Support Where It’s Needed. Feature | Block SkillSoft Join us now at #learntrends for a chat on approaches for getting learning and support where it is needed [link] -12:00 PM Nov 18th, 2009. Feature | Block wwickha1 Reflection contributes to performance.

LearnTrends 41

LearnTrends Instructional Design ADDIE IM 41

Jay Cross

NOVEMBER 26, 2008

We spend three days with the user of this service to make sure it is properly supported with community champions and make sure it is kept alive. Organisationally, I think we do need to determine learning paths and programmes of learning and development so that we can provide our employees with the opportunities they need to develop.

Blended Learning 36

Blended Learning Social Networks Training Train 36

Jay Cross

NOVEMBER 26, 2008

We spend three days with the user of this service to make sure it is properly supported with community champions and make sure it is kept alive. Organisationally, I think we do need to determine learning paths and programmes of learning and development so that we can provide our employees with the opportunities they need to develop.

Blended Learning 36

Blended Learning Social Networks Training Train 36

Jay Cross

NOVEMBER 27, 2008

We spend three days with the user of this service to make sure it is properly supported with community champions and make sure it is kept alive. Organisationally, I think we do need to determine learning paths and programmes of learning and development so that we can provide our employees with the opportunities they need to develop.

Blended Learning 36

Blended Learning Social Networks Training Train 36

Jay Cross

NOVEMBER 27, 2008

We spend three days with the user of this service to make sure it is properly supported with community champions and make sure it is kept alive. Organisationally, I think we do need to determine learning paths and programmes of learning and development so that we can provide our employees with the opportunities they need to develop.

Blended Learning 36

Blended Learning Social Networks Training Train 36

Jay Cross

NOVEMBER 27, 2008

We spend three days with the user of this service to make sure it is properly supported with community champions and make sure it is kept alive. Organisationally, I think we do need to determine learning paths and programmes of learning and development so that we can provide our employees with the opportunities they need to develop.

Blended Learning 36

Blended Learning Social Networks Training Train 36

Jay Cross

FEBRUARY 17, 2013

The politicians had gone back on their promise to provide every elementary student with a computer. Google says a good coach “provides specific, constructive feedback, balancing the negative and the positive.” Coaching provides 8 : Individual attention and personal support. Peek performance as individuals and teams.

Diversity Training 51

Diversity Training Social Networks Communities of Practice Forum 51

Jay Cross

MAY 26, 2015

Let’s talk about performance.” . Clark Quinn’s recent book, Revolutionizing Learning and Development , slams L&D, which should be named Performance and Development, for seriously underperforming. . Top performers are the 20% of the team that generate 80% of the results. Friends and colleagues provide answers.

Metrics 36

Metrics Compliance Training Social Networks IBM 36

Jay Cross

SEPTEMBER 23, 2012

McKinsey & Company reports that implementing social business creates: Improved business performance (profit, productivity, margins, etc). Faculty use social networks to support communication and information sharing among committees, teams, and research projects. Increased operational efficiency. Universities have a mandate.

Social Networks 79

Social Networks Social Network Network Social 79

Jay Cross

DECEMBER 26, 2010

The European Commission relies on 19,000 courses for training, shuns social media, and does not provide wi-fi in its classrooms. She is also a supporter of informal learning. Five hours of conversation as we rolled past the idyllic Swedish countryside provided a peak learning experience. Ironically, their lesson has been lost.

Internet 57

Internet Social Media Communities of Practice Cognitive 57

Jay Cross

MARCH 22, 2011

Best Practices look backward, providing advice that worked in the past; Next Practices focus on what to do in the time ahead. Performance. Decide what constitutes performance, then design the learning to support it. Performance ecosystem. Opportunity Cost. Often the largest cost associated with training programs.

Cognitive 58

Cognitive Synchronous Performance Support CLO 58

Jay Cross

JUNE 28, 2009

The pressure is constantly on to meet quarter-to-quarter revenue and earnings targets that in turn accentuate the need to take decisions that support achieving those targets. Companies also use ROI to evaluate past performance. In retrospect, what was spent and what benefits were received? What You Can’t See. Ford Motor Co.

ROI 66

ROI Social Networks Network Authoring Tools 66

Jay Cross

DECEMBER 11, 2014

Developing a platform to support informal learning is analogous to landscaping a garden. Our role is to protect their environment, provide nutrients for growth, and let nature take its course. Provide a single, simple, all-in-one interface, like that provided by Google for search. The people are free-range learners.

Social Networks 77

Social Networks Wiki Facebook Social Bookmarking 77

Jay Cross

DECEMBER 1, 2008

.&# Our investigations reveal that : 1) At Toronto, you will appreciate that as part of our constant efforts to enhance customer satisfaction, in cases of delays, rescheduling or cancellation, all passengers are contacted and provided with the most up to date information. job, regardless of their performance. instead of 09:15a.m.

Classes 36

Classes Issue Services Customer Service 36

Jay Cross

NOVEMBER 28, 2008

.&# Our investigations reveal that : 1) At Toronto, you will appreciate that as part of our constant efforts to enhance customer satisfaction, in cases of delays, rescheduling or cancellation, all passengers are contacted and provided with the most up to date information. job, regardless of their performance. instead of 09:15a.m.

Classes 36

Classes Services Customer Service Write Blog 36

Jay Cross

NOVEMBER 14, 2009

is transformative, and its successful implementation requires support at all levels. They provide us new ways to tell our very own stories, where we are globally involved and connected as both teachers and students. People demand anytime, anywhere access to communication, information, learning, and performance support.

Job 44

Job Blended Learning Authoring Tools Case Study 44

Jay Cross

JUNE 20, 2011

Now it is made of calls to action, performance support, exercises, and tools. It has grown to incorporate feedback loops and community involvement. It’s expanding by the minute. The structure of the Body of Knowledge has shifted. A 3-D matrix is teasing out descriptions of potential content for prioritization.

Wiki 52

Wiki Exercise eBook Sun 52

Jay Cross

OCTOBER 7, 2008

Paper cases were limited in the amount of information they could provide. Cases should include extensive on-line exhibits and support information. The student reads the case and performs a preliminary analysis on her own. Sixty pages is a long, long case, but a very abbreviated description of a complex business situation.)

Case Study 36

Case Study Study Methods Instructional 36

Jay Cross

FEBRUARY 19, 2013

CERT and performance support – Clark Quinn , May 31, 2011. The course was titled ‘Connectivism and Connective Knowledge’ Who provided the solution, for whom? The following are the top items from featured sources based on social signals. Learning 2.0. TED | TUESDAY, JANUARY 1, 2013.

Predictions 92

Predictions Internet Open OER 92