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The relationship between learning and performance support

E-Learning Provocateur

Jane is a renowned advocate of performance support in the workplace, and I wonder what she’ll make of my latest musing. While much of Jane’s work exposes the difference between training and performance support – and implores us to do less of the former in favour of the latter – my post here does not. Hence we see an intersection.

Performance Support: Gimme Three Clicks!

Living in Learning

Critical demands for ensuring workforce agility and resilience manifest beyond the current scope of the best training programs; the best training design, best development and delivery practices that many L&D organizations rely upon as standard methodology. For a workforce to consistently function at optimal agility and resiliency, we must evolve beyond the current linear paradigm that is only scoped to transfer knowledge and skills through training no matter how compelling and engaging we try to make it.

The Evolving Face of Embedded Performance Support

Learnnovators

THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith. “ Learning is largely informal (on-the-job), a little social (peer), and least formal (training programs and courses). business problems are more complex and hence demand quicker, effortless, and effective performance support solutions than ever before.

Blended Learning and Mobile Performance Support: Ahead of the Curve

Bottom-Line Performance

“We can’t keep thinking of training as a one-time event.” Those of us in the training industry have heard the phrase “forgetting curve” more times than we care to remember, and I’m sure by now we all get the idea. The forgetting curve remains in effect no matter what training techniques we use. A higher degree of initial learning.

Seven Simple Secrets to Off-the-Shelf Course Success

It also creates a common language across the organization, and it improves on-the- job performance—all at a cost more reasonable than custom elearning.  the performance needs of the organization, which will help learners see that these courses. For example, your goal might be to hire and train three new service teams this year. training it needs. the training.

How to Use a Learning Management System for Performance Support

Absorb LMS

About a dozen years ago, learning and development professionals thought performance support was bigger than Tom Hanks , Meryl Streep , and The Beatles all rolled into one. Conferences about performance support were filled to capacity. Electronic performance support support systems (EPSS) were the rage. Intuitive design became a higher priority.

The Myth of Multitasking: Another Case for Performance Support

Social Learning

Have you ever been sitting in a training course, perhaps learning all about the fabulous new vendor management system your organization is implementing, when you felt that familiar buzz in your pocket? The post The Myth of Multitasking: Another Case for Performance Support appeared first on Social Learning Blog. eLearning performance support elearning multitasking

How to Use a Learning Management System for Performance Support

Absorb LMS

About a dozen years ago, learning and development professionals thought performance support was bigger than Tom Hanks , Meryl Streep , and The Beatles all rolled into one. Conferences about performance support were filled to capacity. Electronic performance support systems (EPSS) were the rage. Intuitive design became a higher priority.

Performance equation

Spark Your Interest

When building your training solutions, it’s really important that you consider how your target audience is going to incorporate this new knowledge or skill into their practice, task or work. think of how you can: Specify and communicate (performance) expectations. Provide training and simulate a realistic environment where they can practice. Provide coaching and feedback.

4 Ways to Close the Learning-Doing Gap for Front-Line Managers [GUIDE]

Isn’t there a lot of training out their. training content available but, the vast majority are frustrated by. the lack of transfer back to the job after participating in training. as a result of high performance in pre-management. positions result in ‘accidental’ managers who are ill- equipped to perform successfully in their new role.” training session?

Fixing Performance Should Trump Training as a Priority

Living in Learning

Why build training content as a priority if there is an asset you could build that closes an existing performance gap? I’m not saying “forget training”; rather, I’m suggesting that closing the performance gap should be FIRST PRIORITY. Designing and building an asset to support performance at the Point-of-Work is actually one of the first […].

Fixing Performance Should Trump Training as a Priority

Living in Learning

Why build training content as a priority if there is an asset you could build that closes an existing performance gap? I’m not saying “forget training”; rather, I’m suggesting that closing the performance gap should be FIRST PRIORITY. Designing and building an asset to support performance at the Point-of-Work is actually one of the first […].

Leveraging 70:20:10 with Performance Support

Living in Learning

The “intention” behind the design and development decisions we make, while being based on agile practices, CANNOT exclusively focus on rapid development of training or learning content. Our objective, as I state in the earlier post, is not to simply reduce time-to-training…but to allow our intentions to target reducing time-to-business-impact as a priority. AGILE Continuous Learning Learning Ecosystems Performer Support 70:20:10 embedded performance support EPS EPSS

Call It Anything But Performance Support

Living in Learning

This is the challenge in front of us when we are trying to successfully position the added value and positive business impacts of Performance Support to an organization comfortably fed by a Training paradigm. It is that Training paradigm that blocks even considering there are other options to drive performance outcomes. 70:20:10 EPSS Learning @ the Point of Work Performer Support Sustained Capability EPS moment of need point of work Henry Ford nailed it when he said, “If I’d asked them what they wanted; they would’ve said faster horses!”.

Learning Insights Guide 2017: Progress with Purpose

PERFORMANCE – BETWEEN. We’re no longer deliverers of training – we’re. shift from ‘training manager’ to "talent. use of a train commute or topping up. Learning Insights 2017 Imagine any piece of training and how you’d play it if it were run as a game. WANT A BIT OF SUPPORT. WAY TO DELIVER A SUPPORT. The role of a good, supportive. IT’S ABOUT.

Performance Support & “The Art of War”

Living in Learning

Training tactics are slowly changing. We are still Training. Continuous Learning Agile design business impact change management design methods moments of need performance consulting performance support point of work time to competency workforce capability Events are shrinking in size. MOOCs are unhooking linearity as a design concept. Learning is being “bursted” and “microed” in more granular chunks. More video is being embedded. Things are getting more social and collaborative, but the “T” word still seems to be central to the mission.

How to Improve Learning Outcomes With Performance Support

Social Learning

Given that the goal of instructional designers and training developers is to improve employee performance, it’s surprising that many continue to create blended learning programs with little or no reliance on performance support tools or systems. Build performance support into every blended learning effort. So, managers say they need to be trained again.

Moving from Training to Performance Support

Ontuitive

Top 5 Performance Support Apps for Learning Designers

Learnnovators

It defines over 470 key terms for instructional designers.” ~ Connie Malamed , on ID Guru, the performance support App for learning designers. Below are the questions we had in mind when we embarked on our journey: What is the significance of performance support apps for learning designers? THE QUOTE: “ Instructional Design is complex and overlaps with many fields.

HOW TO USE LMS FOR PERFORMANCE SUPPORT

Origin Learning

Organizations do spend a lot of resources in the form of time, money and effort to train their new hires, but the bitter reality is- not all of it is retained. Because we want them to perform better at work. An employee applies what he learnt during training. An employee figures out a new way to solve a problem or perform a task. So what do we do about it? Simple.

Performance support “hearts” training and vice versa

Allison Rossett

In September I attended the eLearning Guild’s new conference, Performance Support Symposium. Ontuitive’s Bob Mosher kicked it off with a mighty bang, offering the jaw-dropping suggestion that we cast off training in favor of performance support. Like Bob, I am hooked on performance support. More recently, I wrote another, this one called Handbook for Job Aids and Performance Support. This thing I have with performance support (PS) is a long-term relationship. My bond with training and development is just as deep.

“I'm Lovin' It!”: McDonald’s Journey with Performance Support

Ontuitive

Imagine this training challenge

Sheetz Supports Workforce with Made-to-Order Training

JPL Learning

Being prepared means employees have sampled the product, participated in training and have performance support tools available. As the workforce development experts, Sherry and her team need to advocate for the store level employees to make sure they have right kinds of training and support available so they can be successful. View More JPL Video Blogs.

Learning Should Be Easy: Performance Support Delivers When Needed  

JPL Learning

Learning can be easier and can be achieved through performance support. Performance support is not a new concept. Your sticky notes and job aids are performance support tools. Performance support is not formal training (instructor-led or eLearning). Bring it full circle with the creation of a performance support tool and stand proud.

Three (More) Keys to Better Performance Support

Social Learning

Handle your support with care. It appears that more Learning & Development professionals are starting to value performance support as a critical component of any blended learning program. In my last post, I mentioned three things to keep in mind when considering performance support (PS). Use the right kind of PS. Make sure learners know how to use the PS.

Selling Performance Support In-House

Living in Learning

Integrating Performance Support (PS) as part of a corporate learning strategy is one of the toughest sales we will ever have to make. Change Leadership Continuous Learning EPSS Learning @ the Point of Work Performer Support Sustained Capability informal learning integrating performance support just in time learning at point of work learning strategy LinkedIn performance support performer support PSO training versus knowledgeThe advent of Experience API [a.k.a. to a more urgent dialog of "Why didn't we see this coming?"

5 Reasons Why Performance Support & Mobile Is A Match Made In Heaven!

Upside Learning

While managing training is unarguably a huge challenge to ensure everyone performs in line with the company’s goals, it is the period after the training is over, where employees need support and training cannot really help at that point. It cannot help because arranging for training cannot be done real-time and has a lot of […]. Mobile Learning Workplace Learning Performance Support

Quick and Easy Mobile Performance Support with Google Forms by Steven Loomis

Learning Solutions Magazine

Are decision makers and others in your organization reluctant to embrace mobile performance support, even when it’s a better solution than training? Design & Development Tools Development Strategies Performance SupportThere are some reasons behind that reluctance, and there are ways to respond and move on to a simple and effective mobile solution.

Marc My Words: Using Training to Support Performance Support by Marc Rosenberg

Learning Solutions Magazine

We have often heard it said that performance support can be used instead of training. Here are six scenarios where training might be helpful in fostering performance support adoption and use. Instructional Design Performance Support Training StrategiesBut that doesn’t mean the two are at odds with each other.

Adopt 17

How Performance Support Platforms Increase IT System Proficiencies

WalkMe Training Station

This fascinating webinar is led by Dr. Eran Gal, an international employee training and learning expert and owner of Workplace Learning & Performance Support. He discusses how to successfully integrate formal and informal learning using a performance support (PS) platform. Employee Engagement Employee Performance

Using Bass Ackward Design for Performer Support

Living in Learning

Knowing what to do…and being equipped [supported] to effectively do what needs done. are the equivalent of comparing great training to the effective application of learning. We train the former.and we support the performer on the latter. This distinction becomes a liability when we treat performer support as an add-on to training or as an after-the-fact development cycle rather than including it as part of our core design discipline. Continuous Learning Performer Support ISD LinkedIn performance support performer support PS PSO

How Can “Performance Support” Support Your Organization?

Mindflash

On average, learners forget 70% of the content we teach them within 24-48 hours of formal training. Performance support is a way to extend formal training to the job site, reminding learners of how to apply their formal training to get results. Remember what we discussed in training? Performance support is relevant to the learner on the task level.

Driving Performance with Extended Blend

Living in Learning

Focusing on a new ground zero - If we hope to move beyond potential, we must move beyond where we create it – during training events – whether the event is an exotic blend of ILT/web-based; delivered in a virtual synchronous venue; detached from linearity via the use of MOOCs; or pushed out to mobile devices; or shrunken in size to form micro-learning or bursted in small learning chunks; or whatever other label we attach to it. Whatever flavor of the day training may take; it’s still training.

Training LOVES Performance Support & Performance Support LOVES Training

Ontuitive

In September I attended the eLearning Guild’s new conference, Performance Support Symposium. Ontuitive’s Bob Mosher kicked it off with a mighty bang, offering the jaw-dropping suggestion that we cast off training in favor of performance support

Five Ways eLearning Supports Remote Workers

eLearning Brothers

When managers, direct reports, and colleagues work side-by-side, it’s easy to create a supportive work environment. An eLearning onboarding experience helps establish a commitment between the organization and your new employee by providing information about organizational culture, performance expectations, and sources of support that will make it easier for a new hire to adjust.

Performance Support: Hiding in Plain Sight in Life, but Not So Much in the Training World

Ontuitive

Performance support. Performance support again I went into Starbucks this morning. It was packed, yet all the drink orders came out correct; a really low error rate. On each cup is a simple checklist job aid, completed when the order is made that tells the barista how to make the drink. I had always been confounded when completing my tax retun.