Living in Learning

JUNE 1, 2018

This is a misdiagnosis of how to sustain a dynamic learning performance ecosystem. Training doesn’t fail…the expectations of what training can deliver fails, and that’s because expectations are not aligned with the entire scope of the race. Training is critical…and always will be…but serves only part of a longer race.

Performance Support 124

Performance Support Performance Support Comparison 124

Living in Learning

APRIL 27, 2018

This as a story, a pivotal story in my career, that validated re-thinking the significance of adopting an evolved strategy using a tactical Learning Performance Assessment (LPA) methodology embedded in a Learning Performance Solutions Discipline called DRIVER.and of course, becoming a die-hard learning performance ninja.

Performance Support 154

Performance Support Performance Assessment Adoption 154

Living in Learning

JULY 24, 2014

AGILE Continuous Learning Learning Ecosystems Performer Support 70:20:10 embedded performance support EPS EPSS' Our objective, as I state in the earlier post, is not to simply reduce time-to-training…but to allow our intentions to target reducing time-to-business-impact as a priority.

Performance Support 216

Performance Support Support Performance Agile 216

Living in Learning

OCTOBER 15, 2012

The biggest “sale” of all was that “Training drives performance!” They bought our shtick and internalized it to the point that anything that even smelled like performance issues meant training was the solution. We sold the need for a big honking LMS. which was bought hook line and sinker by business stakeholders.

Performance Support 212

Performance Support Performance Support Flash 212

Living in Learning

APRIL 17, 2018

Even with smaller micro-learning objects, agile design, rapid development, and mobile delivery tactics, the solutions remain focused on pushing potential…not performance. L&D cannot keep pace.

Performance Support 140

Performance Support Performance Learning Objects Support 140

Living in Learning

MAY 15, 2018

Momentum to accept the validity of performance support has been a long time coming as evidenced by a dramatic increase of articles advocating more L&D attention targeting performance outcomes. Unfortunately, the attention given is still largely skewed toward innovative learning solutions in the training environment.

Performance Support 100

Performance Support Support Performance Attention 100

Living in Learning

JANUARY 23, 2018

Finding a “fit” is important, but DPS is only the enabling technology to a cultural shift and mindset that ground zero for building and sustaining performance is found at the Point of Work. A common misconception is treating DPS as a technology solution and finding some application(s) where to apply it.

Performance Support 127

Performance Support Performance Support Integrate 127

Living in Learning

MAY 31, 2017

and then you’ll dance like only a performance consultant can dance…right before spiking the folder full of verbatim interview responses like a wide receiver slamming a touchdown pass in the end zone. You’ll see it on their faces, and they’ll look up at you with questioning eyes and ask, “You mean this is not a training issue?”…and

Performance 124

Performance Consulting Issue Training 124

Living in Learning

APRIL 7, 2014

Question: If flawed performance was a jet airliner with a broken engine how far would it fly? And the scene of the crash is precisely where Training should show up to investigate the potential for building learning and performance solutions.after they find the black box. Answer: All the way to the scene of the crash.

Performance Support 176

Performance Support Performance Consulting Engineering 176

Living in Learning

SEPTEMBER 2, 2014

…and I tend to believe that the "environment" defining each organizations’ learning and performance ecosystem is unique. Attempting to put learning and performance support into specific sized boxes is an unnecessary complication. Continuous Learning 70:20:10 EPS EPSS informal learning instructional design ISD performance support'

Instructional Design 154

Instructional Design Performance Support Performance Instructional 154

Living in Learning

MAY 1, 2014

If workforce competency came in a can, I’d wager someplace on the label you would find Embedded Performer Support [EPS] with a mix of Performer Support [PS] assets listed as active ingredients. EPSS Learning Ecosystems Performer Support embedded performer support EPS learning ecosystem moment of need PS'

Performance Support 159

Performance Support Performance Support Activities 159

Living in Learning

AUGUST 18, 2018

Adopting a performance support paradigm is a project that never ends. Because the dynamics of the learning performance ecosystem we need to support never ceases being dynamic. We are choosing to adopt a paradigm that is directly aligned and impacted by the speed and the dynamic demands of business performance.

Performance Support 113

Performance Support Support Performance ROI 113

Living in Learning

AUGUST 5, 2013

The EPS discipline is pushing us [Training] into new territory that expands the scope of our deliverable from a training event transaction to seamless implementation of performer support [PS] assets to be consumed at the point of work.

Performance Support 191

Performance Support Instructional Design Support Performance 191

Living in Learning

OCTOBER 15, 2021

If L&D does not assess Points-of-Work, who will? Status quomentum points to routine solutioning because of the training myth. We cannot perpetuation this routine; in fact, the onus is on L&D to lead change in the re-thinking and perceptions of our stakeholder population.

Performance 130

Performance Assessment Methods Change 130

Living in Learning

FEBRUARY 21, 2013

Training was never intended to support a Performer in their work context. Training is not designed to be agile enough, or flexible enough to adapt to diverse needs, or accessible enough at the moment of need to support a workforce trying to be resilient and responsive in the pursuit of flawless performance.

Performance Support 194

Performance Support Support Performance Diversity Training 194

Living in Learning

MAY 3, 2013

We train the former.and we support the performer on the latter. This distinction becomes a liability when we treat performer support as an add-on to training or as an after-the-fact development cycle rather than including it as part of our core design discipline.

Performance Support 187

Performance Support Support Performance Instructional Design 187

Living in Learning

FEBRUARY 21, 2018

My core point here is straightforward – we have a mandate to treat workforce performance as a continuum from Point-of-Entry (onboarding and 1st learning) to Point-of-Work (sustained performance competency).

Assessment 113

Assessment Performance Learning Training 113

Living in Learning

NOVEMBER 28, 2017

I participated in that approach for many years before being exposed to the discipline of performance consulting. We have no shortage of targets at which we can fire our L&D solution arrows. Too often just hitting the target with training is viewed as sufficient. That new lens changed everything.

Consulting 140

Consulting Performance Skills Solution 140

Living in Learning

AUGUST 6, 2013

Implementing Embedded Performer Support [EPS] can be as daunting a task as eating an entire elephant. EPSS Learning Ecosystems Performer Support Sustained Capability embedded performance support EPS integrating EPS learning ecosystem performance support performer support performer support objects PSO sustained capability'

Performance Support 154

Performance Support Support Performance Integrate 154

Living in Learning

OCTOBER 11, 2012

Performance Support is a lot more complex than a job aid. I would add that when properly integrated as an inclusive bridge between training and actual work performance there exists an inherent strategic value that up until recently was rarely considered.

Performance Support 176

Performance Support Support Performance Strategy 176

Living in Learning

AUGUST 21, 2014

I just had breakfast with a good friend and colleague, and, the usual thing happened; the conversation shifted to performance challenges around business systems implementations. AGILE Discovery & Consulting EPSS Learning @ the Point of Work Performer Support adoption agile.

Performance Support 140

Performance Support Performance Simulations Agile 140

Living in Learning

NOVEMBER 17, 2012

Integrating Performance Support (PS) as part of a corporate learning strategy is one of the toughest sales we will ever have to make. The advent of Experience API [a.k.a. Tin Can], becoming a reality in early 2013, is turning the conversation from, "Do we really need to go there?" to a more urgent dialog of "Why didn't we see this coming?"

Performance Support 180

Performance Support Support Performance Integrate 180

Living in Learning

MAY 21, 2018

After one Chapter 11 fiasco and three Reduction-in-Force events in the last 10 years, I’ve decided it’s time to join the “gig economy” as a Human Performance Outfitter.

Performance Support 100

Performance Support Performance Support Adoption 100

Living in Learning

JUNE 14, 2013

You might be asking yourself what any of this has to do with performer support. EPSS Performer Support Sustained Capability just in time learning LinkedIn performance support performer support' Yes, I drive one too, but no rifle rack, nor is there a confederate flag in the back window. Answer: Plenty.

Performance Support 157

Performance Support Support Performance Social Networks 157

Living in Learning

JULY 17, 2015

This post is an attempt to make the point that while performance data can now be exploited beyond our wildest expectations, there are tactical disadvantages that accompany decisions related to pursuing an aggressive analytics implementation without a well-thought out battle plan firmly in hand.

Analytics 100

Analytics Performance Support Performance xapi 100

Living in Learning

MAY 25, 2017

This mission… should you choose to accept it…is to seek out individuals possessing the expertise of a performance consultant. The call-to-action for L&D is to have staff capable of operating comfortably and effectively in the domain of the Point-of-Work exclusive of being a SMEOEDT…SME of Every Damn Thing. Find one or develop one.

Performance Support 113

Performance Support Performance Consulting Expertise 113

Living in Learning

JANUARY 15, 2014

AGILE EPSS Learning @ the Point of Work Learning Ecosystems Learning Readiness Assessment Performer Support Sustained Capability learning ecosystem learning readiness moments of need performance paradigm performance support'

Performance Support 164

Performance Support Performance Problem Examples 164

Living in Learning

FEBRUARY 18, 2015

This is the challenge in front of us when we are trying to successfully position the added value and positive business impacts of Performance Support to an organization comfortably fed by a Training paradigm. It is that Training paradigm that blocks even considering there are other options to drive performance outcomes.

Performance Support 100

Performance Support Support Performance Organization 100

Living in Learning

AUGUST 20, 2013

Continuous Learning corporate L&D embedded performance support EPS EPSS MOOCs new training approaches training innovation' This will work in the corporate world as well. My question is why stop there? Let’s flip the whole dynamic learning and support ecosystem, not just the classroom.

Performance Support 162

Performance Support Support Performance Innovation 162

Living in Learning

JANUARY 3, 2015

Continuous Learning Agile design business impact change management design methods moments of need performance consulting performance support point of work time to competency workforce capability' We are still Training. Knowledge retention is still the enemy.

Performance Support 100

Performance Support Support Performance Micro-Learning 100

Living in Learning

AUGUST 19, 2012

With all the recent press performance support is getting…make that positive press…I’m noticing that we could easily slip into a best practice of admiring the problem of what to do about it. To be a bit less sarcastic, I must clarify that admiration of the problem is NOT a best practice, but it often seems like we manage to do it best.

Performance Support 182

Performance Support Support Performance Press 182

Living in Learning

APRIL 28, 2017

There is no shortage of new innovation we seek to implement in our L&D discipline, and Micro-Learning is one of the most recent. Depending upon how one chooses to integrate "Micro-Anything", the results can range from truly innovative solutions to merely applying more lipstick on the training pig.

Micro-Learning 168

Micro-Learning Performance Support Performance Innovation 168

Living in Learning

JULY 2, 2018

This is a true story about changing the paradigm in the head and heart of someone who believed training was the best solution to drive performance. My approach was spur-of-the-moment and turned out to be an unplanned dry run for an upcoming breakout session at a performance support conference. Shock and awe ruled the day.

Performance Support 100

Performance Support Performance Support Training 100

Living in Learning

JUNE 6, 2016

What follows is a short story…a true story…that positions a skill set that changed my life in the L&D discipline. No instructional designers were harmed during this transition, but I must confess to scaring the crap out of number of them.

Consulting 113

Consulting Performance Support Performance Instructional Design 113

Living in Learning

AUGUST 19, 2018

If systems architecture is moving to the cloud…and it is happening in an ever-increasing pace…shouldn’t we move workforce enablement along with it? Before answering that, consider this…if moving to the cloud does not accelerate productivity at Point-of-Work, we’re still two oars shy of a rowing team.

System 124

System Performance Support Performance Digital 124

Living in Learning

JULY 11, 2018

In many ways this perceived lack of empathy is a lot like workforce performance…not what we do to ensure it, but what is not done to enable it.

Performance Support 100

Performance Support Performance Support Assessment 100

Living in Learning

MARCH 13, 2013

We were eating lunch on a Wednesday when the elevator music was disrupted with an urgent announcement, “This is a code yellow alert – Repeat – This is a code yellow alert!”

Performance Support 246

Performance Support Support Performance Music 246