Tony Karrer

AUGUST 25, 2010

Of course, it’s such a big topic that I decided to cheat and quickly point the person to eLearning Learning and particular to eLearning Sales , eLearning Sales Metrics , Sales eLearning Case Studies , and Sales Performance Support. All things being equal (which they never are), I'm guessing my focus is more a business and performance focus.

Blended Learning 173

Blended Learning Sales Case Study Diversity Training 173

Tony Karrer

OCTOBER 11, 2010

I would claim that this is a perfect situation for Performance Support. And again, doing it as performance support makes a lot of sense. But the majority of the assistance for social supporters is best provided through performance support. Actually, it’s rare to find people who really are good at setting SMART goals.

Performance Support 167

Performance Support Support Social Association 167

Tony Karrer

NOVEMBER 1, 2010

Strategy Strategies for learning and performance support: a summary Twitter in learning strategies: Yes or No? Strategy Strategies for learning and performance support: a summary Twitter in learning strategies: Yes or No? eLearning Technology.

eLearning Strategy 222

eLearning Strategy Compliance Training Strategy eLearning Consultant 222

Tony Karrer

MAY 18, 2015

Both articles may be interesting to read, but it also highlights how hot Micro-Learning is right now. Lot’s more content can be found on Micro-Learning on eLearning Learning , including it’s Top Ten articles.

Micro-Learning 100

Micro-Learning eLearning Strategy Corporate eLearning Learning Strategy 100

Tony Karrer

AUGUST 2, 2010

I’ve discussed before about how it’s Hard to Evaluate the Performance of Knowledge Workers and now some additional backup from Dilbert: Which goes along with: But let’s be careful here because: eLearning Technology. Subscribe to the Best of eLearning Learning for updates from this blog and other eLearning blogs.

Knowledge Worker 151

Knowledge Worker Evalution Knowledge Discussion 151

Tony Karrer

AUGUST 24, 2009

eLearning Acupuncture Breakthrough eLearning Discovery Through eLearning eLearning Weekly Engaged Learning eLearning Community 2.0 eLearning Acupuncture Breakthrough eLearning Discovery Through eLearning eLearning Weekly Engaged Learning eLearning Community 2.0 eLearning Technology.

Blogging 152

Blogging Corporate eLearning eLearning Consultant eLearning Strategy 152

Tony Karrer

NOVEMBER 17, 2009

CUDA Business Brain CUDA technologies is a small software firm within the Hi Performance Learning and IQ Business Group in South Africa, the United Stated and Australia. In 2007, they launched the CUDA Business Brain as an integrated Workplace Performance Support Solution. They provide automated content distribution capability.

Innovation 100

Innovation Blended Learning Virtual Classroom Simulations 100

Tony Karrer

SEPTEMBER 14, 2009

I spend a fair amount of my consulting time working with large organizations to help define how they will apply technology to particular business / performance / learning needs. You start the conversation by understanding what their real business, performance, talent and learning challenges are. Informal learning?

eLearning Strategy 136

eLearning Strategy Strategy Corporate eLearning eLearning Consultant 136

Tony Karrer

JUNE 2, 2008

His major points were: Search is not an effective method for performers to find information. Integrating information closer to the work flow and work interface can improve performance. When in performance mode - they want more detail. I don't disagree that often search is not a great vehicle to support particular performance.

ASTD 100

ASTD Performance Support Search Google 100

Tony Karrer

JANUARY 8, 2008

Tony, you might drop all the e's to simplify the terminology, ending up with performance support, performance, development, and learning. Seems to me that the most critical learning is that which is in support of performance. For most people learning implies training ahead of and away from performance. Or do you disagree?

Learning System 100

Learning System System Performance Support Learning 100

Tony Karrer

MARCH 30, 2010

tools to improve your performance as a knowledge worker. That said, I thought it would be worthwhile for me to collect a few of the resources that provide good starting points that can help Knowledge Workers improve their performance using Social Media. Last week I had a presentation around using Social Media and Web 2.0

Knowledge Worker 106

Knowledge Worker Social Media Media Knowledge 106

Tony Karrer

MARCH 16, 2009

Well not quite, but it is pretty dang close to the definition of Management Consulting in Wikipedia: Management consulting refers to both the industry of, and the practice of, helping organizations improve their performance, primarily through the analysis of existing business problems and development of plans for improvement.

eLearning Consultant 103

eLearning Consultant Consulting Job Management 103

Tony Karrer

OCTOBER 6, 2009

George Siemens – Multitasking A report on multitasking (via Mark Bullen ) states “heavy media multitaskers performed worse on a test of task-switching ability, likely due to reduced ability to filter out interference from the irrelevant task set”. BBC provides more commentary.

Multitasking 117

Multitasking Cognitive Summary Write Blog 117

Tony Karrer

JUNE 25, 2008

If we provide information in the form of performance support, reference material, etc., The answer has always been: Is the person able to perform? This will be highly variable on a case-by-case basis and really on a learner/performer basis. On my post Quick Wins , I received some questions around use of Web 2.0

eLearning 2.0 100

eLearning 2.0 Quality Instructional Instruction 100

Tony Karrer

FEBRUARY 22, 2011

The availability of cost-effective resources to facilitate wide collaboration (including open source software that enables wikis, discussion groups, chat and even web conferencing) presents the chance for organizations to reconsider the effectiveness of the performance support being offered to their people. Here's what came up.

Predictions 198

Predictions Diversity Training Compliance Training Authoring Tools 198

Tony Karrer

JUNE 3, 2009

It's interesting to see how these relate to and enhance the core elements of Deliberative Practice: Deliberate practice identifies specific, defined elements of performance that need to be improved and works them intently independent of actual performance. Goals are set around each element of performance.

Social Media 111

Social Media Expertise Expert eLearning Strategy 111

Tony Karrer

DECEMBER 10, 2008

At the start of any performance improvement initiative, there is a question of whether the initiative is going to have real impact on what matters to the organization. Will the performance support tool provided to financial advisors increase customer loyalty? Using a data driven approach to performance improvement is a passion of mine.

Metrics 100

Metrics Performance Support Score Survey 100

Tony Karrer

JANUARY 5, 2008

Searching on eperformance I ran across your 2003 LearningCircuits blog entries (E-Performance Essentials) separating eperformance into edevelopment, einteraction and esupport. I personally still like the term ePerformance, but it has not taken off and it has somewhat has been overloaded by optimization and performance review applications.

Virtual Classroom 112

Virtual Classroom Courseware Performance Support Search 112

Tony Karrer

MAY 29, 2008

I like the way he stepped through the transition from thinking in terms of courses to thinking about broader uses of technology to support performance. One of the end points on Clark's map is what he calls a Performance Ecosystem that he talks through at minute 54 in the talk. The concepts are fairly similar.

ASTD 100

ASTD Performance Support Adoption Adopt 100

Tony Karrer

NOVEMBER 12, 2008

Performance management. Learning and performance management converging finally. Josh Bersin's book suggested as resource for what impact training has on organizational performance - The Training Measurement Book: Best Practices, Proven Methodologies, and Practical Approaches. Looking out there for the information they need.

Research 100

Research Learning 2.0 Metrics eLearning 100

Tony Karrer

SEPTEMBER 22, 2009

These awards are designed to recognize the products, projects and companies that represent interesting innovations in use of technology for Corporate / Workplace Learning and Performance. Winners will be announced and will be asked to do short presentations during the conference.

LearnTrends 131

LearnTrends Innovation Corporate eLearning Conference 131

Tony Karrer

MAY 5, 2009

Our tour guides and their topics are: Bob Mosher - Performance Support Tools Judy Brown - Mobile Learning Solutions Karl Kapp - Games and Simulations Tony Karrer - Self-Paced and Other eLearning Solutions Each tour guide will give a brief overview of what's happening out there and then we'll see examples.

eLearning Consultant 102

eLearning Consultant eLearning Strategy Free LearnTrends 102

Tony Karrer

NOVEMBER 21, 2008

ASTD Discussion Forums - Fairly active discussion forums on wide variety of topics such as e-Learning, consulting, OD & Leadership, Performance Improvement. Listserv for professionals and students in the field of distance education and provide a forum for discussion of all aspects of distance education. LearningTown!

Community 105

Community Ning Instructional Design eLearning Guild 105

Tony Karrer

DECEMBER 14, 2010

iPad (and iPhone) are Much More Useful Than I Expected I didn’t actually think that I would care about the iPad except as a tool for training and performance support in environments like retail and restaurants where it’s always been an issue having access to machines. Performance Support in 2015 What Makes an LMS Easy to Use?

Text-to-Speech 200

Text-to-Speech Compliance Training Diversity Training SharePoint 200

Tony Karrer

JUNE 2, 2008

My experience is that talent management is more focused on performance review, succession planning, recruitment, retention, and other HR processes - less on specific learning / development. It's interesting to see the message be around talent management when often that's fairly separate from the learning function.

ASTD 177

ASTD Management Metrics Conference 177

Tony Karrer

JULY 3, 2008

approaches apply to given performance improvement needs. approaches as part of your performance intervention. There must be new questions that we need to ask in order to figure out if and how eLearning 2.0 In this post, I want to focus on questions that will help identify if there are opportunities for using eLearning 2.0

eLearning 2.0 100

eLearning 2.0 Social Networks Wiki eLearning 100

Tony Karrer

DECEMBER 2, 2008

Thomas Davenport classifies Knowledge Work Types in Thinking for a Living: How to Get Better Performances And Results from Knowledge Workers using a variety of classifications. In the world of learning, it's determining how to handle particular performance needs, learning needs. One was based on the complexity of the work.

Knowledge Work 131

Knowledge Work Knowledge Cognitive Knowledge Worker 131

Tony Karrer

NOVEMBER 24, 2008

I've recently been talking to people about evaluating performance of Concept Workers. Evaluating concept worker performance is an interesting challenge: No right answer - Most often there is no single right answer. I want to thank Dave who has provided thoughts in several posts such as Getting to Exemplary.

Evalution 100

Evalution Performance Knowledge Worker Social Media 100

Tony Karrer

DECEMBER 19, 2008

I once took a personality profile and the feedback person walked into the room and started with, "So you like going into bookstores" - which was not one of the direct questions on the profile.

Personal Learning 131

Personal Learning Personal Personalization 100 Conversations 131

Tony Karrer

JANUARY 9, 2007

Only slightly more seriously, consider the following graph that I often use in presentations to illustrate a point: Expenditure on training has a limit on the performance gains you can achieve. After a certain point, the cost of the Training exceeds the value of the performance gains.

Big Question 100

Big Question Quality Rapid eLearning Courseware 100

Tony Karrer

SEPTEMBER 19, 2007

no but you can measure performance - but people aren't selling Performance management systems (those would be PMSs and marketing would NOT let that happen). I'd personally rather have us talk performance, but the industry has landed on learning, e.g., CLO, LMS, WLP, oh and eLearning.

WLP 100

WLP CLO SCORM Version 100

Tony Karrer

FEBRUARY 14, 2011

There also will likely be tools around: Creating performance support - Learning meets action. See: Performance Support in 2015 Mobile Augmented reality Communication (leverage platforms, but in a learning context) Virtual environments Integration with Google Docs And ????

eLearning Consultant 173

eLearning Consultant eLearning Lecture Long Tail 173

Tony Karrer

DECEMBER 9, 2008

Maybe this more appropriately would be called Learning Design - or eLearning Design - or maybe something else that implies performance support as well. Maybe we conduct a similar performance analysis and take into account similar considerations and then provide appropriate structure (delivery pattern). Now the interesting part.

CD-ROM 122

CD-ROM Wiki Design Scanning 122

Tony Karrer

NOVEMBER 5, 2007

• GeoLearning is the leading provider of Managed Learning Services and on- demand learning and performance technology. • KnowledgePlanet is a leading provider of performance-based learning solutions and services that drive business alignment, operational efficiencies and competitive advantage through workforce and talent development.

KnowledgePlanet 105

KnowledgePlanet GeoLearning Learn.com Plateau 105

Tony Karrer

MARCH 12, 2007

Some of the most effective performance interventions that I've been involved in targets both the performer and their manager with regular on-going support. While I'm on it - one of the most important aspects of helping managers transition is to effectively support and coach them over time.

Performance Support 100

Performance Support Support Management Big Question 100

Tony Karrer

SEPTEMBER 6, 2007

Performing research tasks to figure out things (tacit knowledge work), e.g., what eLearning tools should I be using. However, when I look at what I do day-to-day and what other people do day-to-day as part of their work and learning, I don't see it as really being different.

Change 100

Change Methods eLearning Tools Learning 100

Tony Karrer

JANUARY 4, 2007

11% said they did NO evaluation 26% said they did Level 1 smile sheets 48% said they measured Level 2 learning 15% said they measured Level 3 on-the-job performance 0% said they measured Level 4 business results (or ROI) His discussion further points out that doing Level 2 assessment immediately at the end of training (i.e., Among them.

Assessment 100

Assessment Metrics Develop Survey 100